Pages
Blog
- How Merged Reality and Human Gestures Speed Communication and Accuracy
- These Industries Are Finding Success Using AR in Unexpected Ways
- A Letter From Our CEO
- What Happens When You Make Remote Visual Assistance Central to How Your Company Functions?
- Hands-Free AR-Enabled Tech For Field Technicians is Improving Safety and Efficiency
- Using RVA to Make Machine Downtime More Efficient
- Optimize Planned Downtime Using Remote Visual Assistance
- Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
- Augmented Reality In Customer Service: What Outcomes Can We Expect?
- How Customer Self Service Reduces Field Operating Costs
- How Remote Visual Assistance Enables Customer Self Service
- How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
- Learn How To Reduce Truck Roll Costs In Field Service
- Sustainability Results
- Fieldbit Hero is now Help Lightning
- What Your Company Needs to Know About Right to Repair
- Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
- How Right to Repair Leads to New Revenue Streams
- What is Spatial Computing?
- How Help Lightning AR/VR Supports the Right to Repair
- How Augmented Reality Simplifies Your Repairs and Maintenance
- AR Is Coming To a Supermarket Near You
- How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
- We Asked Our Customers for an Honest Rating. Here’s What They Said.
- Is 2022 the year of the Smart Glasses?
- Augmented Reality Software for Smart Glasses – Your Remote Eye
- How BUNN Turned Field Service into a Profit Center Using Help Lightning
- Collaborate From Anywhere: How Siemens Healthineers Uses AR-Enabled Remote Assistance
- Expand Knowledge Transfer Capability: Unisys Finds Success With Help Lightning
- New Help Lightning Website: Introduction
- AR-Enabled Visual Support Technology: State of the Market, November 2021
- Remote IT Support Services To Consider
- UST Leverages Help Lightning to Reduce Technician Training Time
- Help Lightning Acquires Fieldbit To Expand Capabilities, Increase Customer Value
- Remote Guidance Device: Technology that Improves Productivity Across The Enterprise
- Immediately Improve Real Time Technical Support
- Maximize Service Revenue Using Remote Visual Assistance Technology
- 3 Call Center Best Practices To Follow
- Digital Transformation Strategy: Why Companies Fail
- Using Help Lightning To Improve Field Tech Support
- Global Cleaning Technologies Company Diversey Leverages Help Lightning to Overcome Service Barriers
- Augmented Reality Remote Assistance: What the Future Holds
- How Strategic Planning Around Use Of Technology Supports ROI Across Your Organization
- 3 Augmented Reality Experiences That Will Disrupt Industries
- How Food Equipment Manufacturer Frontmatec Uses Help Lightning for Remote Installation, Sales, Training and More
- 5 Important Call Center KPIs to Measure
- 5 Augmented Reality Companies To Watch
- Why Building Great Customer Relationships Is Easier With Remote Expert Guidance
- AR-Enabled Technologies In Field Service: Preliminary State Of The Market Report
- How to Implement Cross Functional Collaboration More Effectively in Your Business
- Augmented Reality Examples to Inspire Your Business
- How To Drive Sales And Loyalty By Improving B2B Customer Experience
- What Is Augmented Reality (AR) And What Are The Benefits For Companies?
- Success Story: Customer Support Strategies Employed By RJ Young
- Medical Device Company Provides Superior Remote Customer Service
- How Your Company Can Increase CSAT Scores and NPS Scores
- How Global Medical Technology Company BD Uses Help Lightning to Deliver Remote Customer Support
- Field Service: 3 Ways To Improve First Time Fix Rate
- How To Increase Your Call Center’s First Call Resolution Rate
- Remote Expert Guidance: Your Go-To For New Employee Onboarding
- 5 Ways To Improve Customer Retention Rates
- Remote Equipment Installation Helps Factories Operate More Efficiently
- Remote AR Assistance for Fast and Effective Factory Acceptance Testing
- Results Of The 2021 Field Service Industry Sentiment Study
- Enterprise Collaboration Tools That Transform Your Workplace Culture
- Optimize Your Customer and Tech Support With Call Center Video Support Software
- How to Effectively Qualify a New Supplier When You Can't Be Onsite
- 3 Fool-Proof Ways To Reduce Customer Churn
- How To Address Your Workforce Skills Gap With Remote Assistance Software
- Digital Transformation In Field Service: IdeaShare Workshop Recap
- How To Reduce Equipment Downtime During Planned Maintenance
- 3 Ways To Improve Your Phone Fix Rate Using Remote Visual Assistance
- Visual Assist Service: Maintaining Consistent Quality Standards
- Top Augmented Reality Companies: Exploring Remote Assistance Software
- On The Job Training: Tips to Optimize Onboarding
- Live Video Support: How Remote Assistance Software Increases Engagement
- Reduce AHT With AR Enabled Video Communications
- How a Visual Support App Enables Remote Equipment Installation
- Contactless Service: The Benefit For Utility Companies
- Decision Support Software To Optimize Production Lines
- Remote Sales Calls That Convert Leads into Customers
- Remote Assistance Software ROI: 5 Positive Outcomes For The Medical Industry
- Remote Patient Care: Enabling Medical Staff
- How To Increase Luxury Car Dealer Sales With AR-Enabled Technology
- Visual Remote Guidance for Fast, Efficient Medical Equipment Training
- Industrial Equipment KPI: 5 Positive Outcomes of AR-Enabled Remote Assistance Software
- How Remote Collaboration Tools Support Efficient Industrial Equipment Service
- Enabling A Virtual Safety Audit With Remote Visual Assistance Software
- Top 10 Positive Outcomes When Using Remote Support Software
- Employee Enablement Ideas That Will Transform How You Think About the Impact of Human Resources
- Expanding Use Cases for Augmented Reality Technology
- Remote Inspection: Effective and Efficient for Every Job Site
- 5 Ways Nonprofits Can Use Remote Assistance Software To Transform Giving and Mission-Driven Communications
- 3 Technology Tools Teachers Can Use to Create a Positive Remote Learning Experience
- 12 Key Features of Augmented Reality for Businesses
- How Remote Call Center Technology Saves Training Time and Reduces Costs
- Customer Support Software For Remote Assistance
- Could You and Your Customers Benefit From Remote First Service? Checklist And Facts To Consider
- Remote Field Service Collaboration Reduces Mistakes and Rework by Improving Communication
- How Remote Assistance Technology Helped Four Global Companies Increase Profitability During the Pandemic
- Increased Use Of Augmented Reality In Field Service: New White Paper
- Solving End-User Reluctance to New Technology: A Field Service Leader’s Guide
- Remote Service: QR Codes in Healthcare and Other Industries
- Using Virtual First Service To Reach Carbon Neutral Goals
- Mental Health and Wellness In Field Service: Creating a Culture of (Technician) Care
- How Utilities Can Improve First Time Fix Rates With Remote Assist Software
- Field Service Technology Adoption: Webinar Recap
- How Remote Field Service Technician Support Improves Operational Efficiency
- Technology Adoption Best Practices: Field Service Guide
- Keep Projects on Track Using Help Lightning for Real Time Troubleshooting
- Evolution of Customer Support Automation And The Move To Remote First Service
- Doctors Adopt Medical Devices Inspired by Augmented Reality
- Increase Lab Equipment Sales With Remote Assistance Software
- 3 Ways Remote Assistance Software Helps Dental Practices to Implement CAD/CAM Dental Milling Technology
- Why Remote-First Service Is The New Version Of Mobile First
- A Leader's Guide to Smart KPI Tracking for Service Companies Using Remote Visual Assistance
- Remote Assistance as a Field Service Differentiator
- 20 Remote Assistance Software Use Cases That Dramatically Improve Service Margins And Customer Experience
- 6 Really Smart Ways to Use AR for Your Business
- 5 Hands-Free Options for Remote Collaboration Software
- Remote Assistance Software Benefits and Adoption Trends
- A Buyer's Guide to Remote Visual Assistance Software
- Remote Service First Is The Future Of Field Service
- The Future of Field Service: Learning from the Past and Present
- Lightning-Quick Field Service Call Leads to Satisfied Customer
- Oxford Nano Uses Remote Assistance as Service Differentiator
- Are You Tracking Field Service ROI?
- Telehealth Technology and the Drive to "Tele-Everything"
- Virtual Expertise Panel Discussion
- Sales Team Supercharge: Help Lightning is a Selling Point
- How to Increase Service Margins with Remote Expertise
- Now is the Time to Get Behind Remote Expertise Technology
- 100% Net Promoter Scores: BD's Journey
- Why Your Team Should Promote the Benefits of Remote Expertise Technology to Customers
- Adopting New Technology: How to Convert Tech Resistors
- Remote Expertise Software for the Entire Workforce
- Oxford Instruments Takes Advantage of Digital Transformation Opportunities
- 3 New Ways Companies Are Using Remote Expertise
- Virtual Expertise Software Enables Touchless Service
- A Spirit of Giving: Technology Companies Giving Back
- Using Touchless Service Delivery To Remove Friction
- To Our Customers: A Letter From Our CEO
- Remote Guidance Software Named Best New Tech
- Augmented Reality Based Remote Assistance - Panel Discussion
- Guided Assistance Software Improvements: Help Lightning 13.10 Release Notes
- Digital Technology Competition: Help Lightning Wins
- Michael Blumberg on Touchless Service Strategy
- Touchless Service Becomes a New Reality
- Help Lightning named Finalist for IFS Partner of the Year
- An Essential Part of Field Service
- Advice for New Adopters: A Word from the Experts
- 8 Best Practices for User Adoption
- Keep Your Business Running Despite Travel Restrictions
- Custom Integration's Remote Service Platform for People
- Remote Expertise Is Delivering Value
- Monstrous Pictures of Whales and Merged Reality
- Sharing Virtual Expertise: The Value of Merged Reality
- Merged Reality Customer Service: "How Can We?"
- Integrating Merged Or Mixed Reality: Combining Existing Systems
- Remote Assistance AR: 28 Days of Practical Use
- Rock Star Employee: 5 Ways Merged Reality Makes You One
- Virtual Presence Software: Interactive and Reassuring
- How to Reduce Truck Rolls by 10-15%
- Augmented Reality Webinar: Year in Review
- Augmented Reality Without AR Smart Glasses
- Overcome Language Barriers With Merged Reality
- An Aging Workforce: How to Survive the Silver Tsunami
News
- Six15 Technologies and Help Lightning Announce the ST1-RA, Plug-and-Play Augmented Reality Remote Assistance For Field Technicians.
- Help Lightning Announces 60% New Customer Growth In 2021
- Help Lightning Named to Fast Company’s First-Ever List of the Next Big Things in Tech
- Help Lightning Acquires Fieldbit
- Help Lightning Integrates with ServiceNow to Support Complex Service Scenarios Using Remote Assistance Software
- Ricoh Signs Expansion Agreement with Help Lightning to Reinforce Global Commitment to Customer Experience
- Help Lightning Wins 2021 RemoteTech Breakthrough Award
- Help Lightning Adds $3M in Growth Equity to Series A Round
- Help Lightning Joins Zebra Technologies’ PartnerConnect Program and Achieves Solution Validation
- Help Lightning’s Remote Assistance Software Receives Two Gold Stevie Awards
- Remote Assistance Software Trends: A Conduit For Transformation
- Help Lightning Remote Assistance Software Now Available on Genesys AppFoundry
- Growth for Help Lightning: A Banner Year
- Best Remote Assistance Software - A Win at ISG
- Medical technology gives healthcare a shot in the arm
- Virtual Inspections Gain Traction
- Vonage Video API lets Help Lightning Strike Success
- Alabama Startup Closes Pandemic-Fueled Series A
- Help Lightning raises $8 million for remote training tools
- Help Lightning Closes $8M Investment with Resolve
- The Future of Healthcare looks a lot like Zoom
- Coronavirus Pandemic Brings New Use Cases for AR
- 6 Options for Remote Packaging Machine Servicing
- 30 Fastest Growing Private Companies to Watch in 2020
- Live Video Call: How AR is Helping Companies
- How Augmented 'Merged' Reality Is Helping Homeowners During Coronavirus
- Digital transformation crucial to enterprises
- Birmingham company allows you to operate remotely
- Roll out remote field service in just days
- A high-tech helping hand from Birmingham firm
- Vuzix Announces M400 Smart Glasses Support Help Lightning’s Merged Reality Platform
- The Augmented Reality Cable Technician is Here
- Here's how Cox is helping you fix your cable.
- Remote Assistance 101 and How Field Service Companies are Using AR During the Pandemic
- Help Lightning launches COVID Rapid Response Strategy
- Remote Expertise Provides "Hands-On" Support
- Augmented Reality Solution Partner Fieldbit Selected By Linde To Accelerate Remote Support And Increase Operational Safety
- Making the Case for Remote Expertise Service Delivery
- 4 Top Knowledge AR Remote Visual Support Startups
- Veolia Water Technologies Selects Fieldbit’s Augmented Reality Solution to Boost Field Services
- How Augmented Reality Can Make Industrial Work More Productive
- Help Lightning Helps Parents Install Car Seats Correctly
- AR Field Service Apps: Five Top Providers
- Fieldbit Adds Groundbreaking Augmented Reality Data Visualization Feature to Platform, Further Empowering Enterprise Field Service Technicians
- Help Lightning Strikes Success Using Nexmo Video API
- 15 Remote Assistance Apps - Augmented Reality
- 7 Tried-and-True Tips for Successful Technology Adoption
- Augmented Reality: The Future Of Field Service
- Mixed Reality Technology to ‘Teleport’ A Tech’s Helping Hands
- The ‘Southern Silicon Valley’
- How 170-Year-Old BUNN Is Modernizing Service
- Help Lightning Named Birmingham's Rise of the Rest Finalist
- Innovation Apparent At Field Service USA 2018
- Fresenius Kabi Modernizes Service With Augmented Reality
- Profiles in Entrepreneurship — Gary York
- The Best Augmented Reality Solution You'll Ever Implement
- The Proposition of AR Value In Field Service
- Technology Spotlight: Mobile Merged Reality
- Experience Mobile Merged Reality and Virtual Presence
- The 20 most influential people in field service
- Southern Comfort for US field service professionals – Field Service Fall review
Guides
- Reducing the Cost of Downtime Whitepaper
- Self Service Whitepaper
- Right to Repair Guide
- 2022 Remote Visual Assistance Buyer's Guide
- AR State of the Market Report
- A Guide To Maximizing Service Revenue
- A Guide To Customer Success Through Strategic Planning
- 2022 Field Service Sentiment Study
- 2021 Field Service Industry Sentiment Study
- Exploring Usage Of AR In Field Service
- 20 Remote Visual Assistance Use Cases
- Solving End User Reluctance To New Technology
- Tech Adoption Best Practices Guide
- Smart KPI Tracking Guide
- Remote Visual Assistance Buyer's Guide
- Touchless Service
- Silver Tsunami Survival Guide
Videos
- Help Lightning Overview
- Remote Visual Assistance: Be There Instantly
- HVAC Repair
- Zebra HD4000 and Help Lightning
- Remote Assistance for Genesys
- Cincinnati "Hands-On" Technician Support
- Autocar Provides Remote Assistance Support
- UAB Youth Safety Labs
- Remote Assistance Healthcare Use Case
- Top 3 Features
- Help Lightning "How To"
- Field Expert on Demand Anytime, Anywhere
Success Stories
Webinars
- Augmented Reality State of the Market: Research & Trends in AR Adoption
- Exponential Impact: Exploring Enterprise-Wide Use For Remote Assistance Software
- Technology Adoption in Field Service: A 5-Step Best Practices Guide
- How Oxford Nano is using Remote Assistance as a Service Differentiator
- How Digital Tools Have Changed Field Service For Good.
- Expanding the Value of Virtual Expertise in a Touchless Environment
- From Service Center to Profit Center
- Virtual Expertise for Field Service
- The Changing Face of Field Service: Managing Through COVID-19 and Beyond
- How to Survive CI’s Tight Labor Market using Remote Expertise
- 5 Ways Remote Expertise is Delivering Real Value
- The Case for Remote Expertise
- Enabling Field Service Technicians Using Merged Reality
- Remote Assistance is the Future of Field Service
- Innovation in Service Delivery
- Enhancing Customer Experience with Merged Reality