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2025 Enterprise Remote Visual Guidance Software Buyer’s Guide
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Introduction to Remote Visual Guidance
From reduced truck rolls and lower costs, to better utilization of precious resources... not to mention a vastly improved customer experience, remote visual guidance delivers real value almost instantaneously.
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Introduction to Remote Visual Guidance
Remote Assistance for Ricoh
UAB Youth Safety Labs
Zebra HD4000 and Help Lightning
Remote Assistance for Genesys
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Whitepapers
Reimagine Service for 2025 and Beyond
2025 Buyer’s Guide to Enterprise Remote Visual Guidance Software, AI Edition
Reducing the Cost of Downtime
Facilitating Effective Self-Service and Superior CX through Remote Visual Assistance
Right to Repair Guide
AR State of the Market Report
A Guide to Maximizing Service Revenue
An RA Guide to Customer Success Through Strategic Planning
2022-23 Field Service Sentiment Study
2021 Field Service Industry Sentiment Study
Exploring Usage of AR In Field Service
20 Remote Visual Assistance Use Cases
Solving End User Reluctance To New Technology
Tech Adoption Best Practices Guide
Smart KPI Tracking Guide
Touchless Service
The Silver Tsunami Survival Guide
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Success Stories
Success Story: Boston Scientific
Success Story: BUNN
Success Story: Diversey
Success Story: Frontmatec
Success Story: Fresenius Medical Care North America
Success Story: Oxford Instruments NanoAnalysis
Success Story: RJ Young
Success Story: Unisys
Success Story: United Service Technologies
On-boarding New Hires Using Remote Assistance
‘The Ricoh Way’—Innovation in Merged Reality Service Delivery
Diversey Overcomes Service Barriers and Builds Customer Relationships with Remote Video Support
BUNN Adopts Remote Video Support AR for New Technician Onboarding and Significant Service Network Growth
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Webinars
Benefits of AI Early Adoption for Field Service Support
September 20, 2024
Augmented Reality State of the Market: Research and Trends in AR Adoption
June 2, 2023
Exponential Impact: Exploring Enterprise-Wide Use For Remote Assistance Software
June 2, 2023
Technology Adoption in Field Service: A 5-Step Best Practices Guide
June 2, 2023
How Oxford Nano is using Remote Assistance as a Service Differentiator
June 2, 2023
How Digital Tools Have Changed Field Service For Good
June 2, 2023
Expanding the Value of Virtual Expertise in a Touchless Environment
June 2, 2023
From Service Center to Profit Center
June 2, 2023
Virtual Expertise for Field Service
June 2, 2023
The Changing Face of Field Service: Managing Through COVID-19 and Beyond
June 2, 2023
How to Survive CI’s Tight Labor Market using Remote Expertise
June 2, 2023
5 Ways Remote Expertise is Delivering Real Value
June 2, 2023
The Case for Remote Expertise
June 2, 2023
Enabling Field Service Technicians Using Merged Reality
June 2, 2023
Remote Assistance is the Future of Field Service
June 2, 2023
Innovation in Service Delivery
June 2, 2023
Enhancing Customer Experience with Merged Reality
June 2, 2023
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Careers
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Business Development Representative
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HoloLens 2 Mixed Reality Developer
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Blog
Help Lightning vs. TechSee: A Head-to-Head Comparison
March 19, 2025
How TCS Uses Help Lightning to Improve IT Support Efficiency
February 25, 2025
Why Vuforia Chalk Customers Should Switch to Help Lightning’s Remote Visual Guidance
February 3, 2025
“Best Support,” “Easiest to Do Business With,” and “High Performer”
January 29, 2025
Apps for Field Service vs. Standard Video Apps
April 25, 2024
The Ideal replacement for StreemCore
March 12, 2024
Rock Star Employee: 5 Ways Remote Visual Guidance Makes You One
February 13, 2024
How Extended Reality Solutions Are Transforming Industries
December 12, 2023
Best Smart Glasses 2023: What’s New and Notable
June 6, 2023
How Merged Reality and Human Gestures Speed Communication and Accuracy
March 16, 2023
Leveraging AR in Different Industries
January 30, 2023
A Letter From Our CEO
December 21, 2022
What Is Visual Guidance and How Can It Help Your Business?
December 14, 2022
Hands-Free AR-Enabled Tech For Field Technicians is Improving Safety and Efficiency
November 16, 2022
Using RVA to Make Machine Downtime More Efficient
October 13, 2022
Optimize Planned Downtime Using Remote Visual Assistance
September 15, 2022
Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
August 25, 2022
Augmented Reality In Customer Service: What Outcomes Can We Expect?
July 12, 2022
How Customer Self Service Reduces Field Operating Costs
June 20, 2022
How Remote Visual Assistance Enables Customer Self Service
June 2, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
May 17, 2022
Learn How To Reduce Truck Roll Costs In Field Service
May 9, 2022
Sustainability Results
May 4, 2022
Fieldbit Hero is now Help Lightning
April 7, 2022
What Your Company Needs to Know About Right to Repair
April 1, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
March 22, 2022
How Right to Repair Leads to New Revenue Streams
March 17, 2022
What is Spatial Computing?
March 17, 2022
How Help Lightning AR/VR Supports the Right to Repair
March 7, 2022
How Augmented Reality Simplifies Your Repairs and Maintenance
March 2, 2022
AR Is Coming To a Supermarket Near You
March 1, 2022
How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
February 21, 2022
We Asked Our Customers for an Honest Rating. Here’s What They Said.
February 3, 2022
Augmented Reality Software for Smart Glasses – Your Remote Eye
January 11, 2022
How BUNN Turned Field Service into a Profit Center Using Help Lightning
December 30, 2021
Collaborate From Anywhere: How Siemens Healthineers Uses AR-Enabled Remote Assistance
December 16, 2021
Expand Knowledge Transfer Capability: Unisys Finds Success With Help Lightning
December 2, 2021
New Help Lightning Website: Introduction
November 30, 2021
AR-Enabled Visual Support Technology: State of the Market, November 2021
November 18, 2021
Remote IT Support Services To Consider
November 16, 2021
UST Leverages Help Lightning to Reduce Technician Training Time
November 11, 2021
Help Lightning Acquires Fieldbit To Expand Capabilities, Increase Customer Value
November 9, 2021
Remote Guidance Device: Technology that Improves Productivity Across The Enterprise
November 4, 2021
Immediately Improve Real Time Technical Support
November 2, 2021
Maximize Service Revenue Using Remote Visual Assistance Technology
October 28, 2021
3 Call Center Best Practices To Follow
October 26, 2021
Digital Transformation Strategy: Why Companies Fail
October 21, 2021
Using Help Lightning To Improve Field Tech Support
October 19, 2021
Global Cleaning Technologies Company Diversey Leverages Help Lightning to Overcome Service Barriers
October 14, 2021
Augmented Reality Remote Assistance: What the Future Holds
October 12, 2021
How Strategic Planning Around Use Of Technology Supports ROI Across Your Organization
October 7, 2021
3 Augmented Reality Experiences That Will Disrupt Industries
October 5, 2021
How Food Equipment Manufacturer Frontmatec Uses Help Lightning for Remote Installation, Sales, Training and More
September 29, 2021
5 Important Call Center KPIs to Measure
September 23, 2021
5 Augmented Reality Companies To Watch
September 21, 2021
Why Building Great Customer Relationships Is Easier With Remote Expert Guidance
September 16, 2021
AR-Enabled Technologies In Field Service: Preliminary State Of The Market Report
September 14, 2021
How to Implement Cross Functional Collaboration More Effectively in Your Business
September 10, 2021
Augmented Reality Examples to Inspire Your Business
September 9, 2021
How To Drive Sales And Loyalty By Improving B2B Customer Experience
September 7, 2021
What Is Augmented Reality (AR) And What Are The Benefits For Companies?
September 2, 2021
Success Story: Customer Support Strategies Employed By RJ Young
August 31, 2021
Medical Device Company Provides Superior Remote Customer Service
August 26, 2021
How Your Company Can Increase CSAT Scores and NPS Scores
August 24, 2021
How Global Medical Technology Company BD Uses Help Lightning to Deliver Remote Customer Support
August 19, 2021
Field Service: 3 Ways To Improve First Time Fix Rate
August 17, 2021
How To Increase Your Call Center’s First Call Resolution Rate
August 12, 2021
Remote Expert Guidance: Your Go-To For New Employee Onboarding
August 10, 2021
5 Ways To Improve Customer Retention Rates
August 5, 2021
Remote Equipment Installation Helps Factories Operate More Efficiently
August 3, 2021
Remote AR Assistance for Fast and Effective Factory Acceptance Testing
July 29, 2021
Results Of The 2021 Field Service Industry Sentiment Study
July 28, 2021
Enterprise Collaboration Tools That Transform Your Workplace Culture
July 22, 2021
Optimize Your Customer and Tech Support With Call Center Video Support Software
July 20, 2021
How to Effectively Qualify a New Supplier When You Can’t Be Onsite
July 15, 2021
3 Fool-Proof Ways To Reduce Customer Churn
July 14, 2021
How To Address Your Workforce Skills Gap With Remote Assistance Software
July 13, 2021
Digital Transformation In Field Service: IdeaShare Workshop Recap
July 12, 2021
How To Reduce Equipment Downtime During Planned Maintenance
July 8, 2021
3 Ways To Improve Your Phone Fix Rate Using Remote Visual Assistance
July 7, 2021
Visual Assist Service: Maintaining Consistent Quality Standards
July 6, 2021
Top Augmented Reality Companies: Exploring Remote Assistance Software
July 2, 2021
On The Job Training: Tips to Optimize Onboarding
July 1, 2021
Live Video Support: How Remote Assistance Software Increases Engagement
June 30, 2021
Reduce AHT With AR Enabled Video Communications
June 29, 2021
Bridging the Labor Gap With a Visual Support App
June 28, 2021
Contactless Service: The Benefit For Utility Companies
June 25, 2021
Decision Support Software To Optimize Production Lines
June 22, 2021
Remote Sales Calls That Convert Leads into Customers
June 21, 2021
Remote Assistance Software ROI: 5 Positive Outcomes For The Medical Industry
June 18, 2021
Remote Patient Care: Enabling Medical Staff
June 17, 2021
How To Increase Luxury Car Dealer Sales With AR-Enabled Technology
June 16, 2021
How Visual Remote Guidance Trains Doctors for What’s Next
June 15, 2021
Industrial Equipment KPI: 5 Positive Outcomes of AR-Enabled Remote Assistance Software
June 11, 2021
How Remote Collaboration Tools Support Efficient Industrial Equipment Service
June 10, 2021
Enabling A Virtual Safety Audit With Remote Visual Assistance Software
June 8, 2021
Reaping the Benefits of the Best Remote Support Software
June 7, 2021
Employee Enablement Ideas That Will Transform How You Think About the Impact of Human Resources
June 4, 2021
Expanding Use Cases for Augmented Reality Technology
June 3, 2021
Remote Inspection: Effective and Efficient for Every Job Site
June 1, 2021
5 Ways Nonprofits Can Use Remote Assistance Software To Transform Giving and Mission-Driven Communications
June 1, 2021
3 Technology Tools Teachers Can Use to Create a Positive Remote Learning Experience
May 27, 2021
12 Features Remote-First Technology Users Leverage to Boost Productivity and Scale Profitability
May 25, 2021
How Remote Call Center Technology Saves Training Time and Reduces Costs
May 20, 2021
Customer Support Software For Remote Assistance
May 18, 2021
Could You and Your Customers Benefit From Remote First Service? Checklist And Facts To Consider
May 14, 2021
Remote Field Service Collaboration Reduces Mistakes and Rework by Improving Communication
May 11, 2021
How Remote Assistance Technology Helped Four Global Companies Increase Profitability During the Pandemic
May 6, 2021
Increased Use Of Augmented Reality In Field Service: New White Paper
May 4, 2021
Solving End-User Reluctance to New Technology: A Field Service Leader’s Guide
April 29, 2021
QR Codes For Remote Service: Point, Shoot, And Get Instant Help
April 27, 2021
Using Virtual First Service To Reach Carbon Neutral Goals
April 22, 2021
Mental Health and Wellness In Field Service: Creating a Culture of (Technician) Care
April 22, 2021
How Utilities Can Improve First Time Fix Rates With Remote Assist Software
April 20, 2021
Field Service Technology Adoption: Webinar Recap
April 14, 2021
How Remote Field Service Technician Support Improves Operational Efficiency
April 13, 2021
Technology Adoption Best Practices: Field Service Guide
April 8, 2021
Keep Projects on Track Using Help Lightning for Real Time Troubleshooting
April 8, 2021
Evolution of Customer Support Automation And The Move To Remote First Service
April 6, 2021
Doctors Adopt Medical Devices Inspired by Augmented Reality
April 1, 2021
Increase Lab Equipment Sales With Remote Assistance Software
March 30, 2021
3 Ways Remote Assistance Software Helps Dental Practices to Implement CAD/CAM Dental Milling Technology
March 25, 2021
Why Remote-First Service Is The New Version Of Mobile First
March 23, 2021
A Leader’s Guide to Smart KPI Tracking for Service Companies Using Remote Visual Assistance
March 19, 2021
Remote Assistance as a Field Service Differentiator
March 18, 2021
20 Remote Assistance Software Use Cases That Dramatically Improve Service Margins And Customer Experience
March 15, 2021
6 Really Smart Ways to Use AR for Your Business
March 11, 2021
5 Hands-Free Options for Remote Collaboration Software
March 9, 2021
Remote Assistance Software Benefits and Adoption Trends
March 8, 2021
A Buyer’s Guide to Remote Visual Assistance Software
March 4, 2021
Remote Service First Is The Future Of Field Service
March 2, 2021
The Future of Field Service: Learning from the Past and Present
February 25, 2021
Lightning-Quick Field Service Call Leads to Satisfied Customer
February 23, 2021
Oxford Nano Uses Remote Assistance as Service Differentiator
February 19, 2021
Are You Tracking Field Service ROI?
February 18, 2021
Telehealth Technology and the Drive to “Tele-Everything”
February 16, 2021
Virtual Expertise Panel Discussion
February 11, 2021
Sales Team Supercharge: Help Lightning is a Selling Point
February 9, 2021
How to Increase Service Margins with Remote Expertise
February 4, 2021
Now is the Time to Get Behind Remote Expertise Technology
February 2, 2021
100% Net Promoter Scores: BD’s Journey
January 28, 2021
Why Your Team Should Promote the Benefits of Remote Expertise Technology to Customers
January 26, 2021
Adopting New Technology: How to Convert Tech Resistors
January 22, 2021
Remote Expertise Software for the Entire Workforce
January 20, 2021
Oxford Instruments Takes Advantage of Digital Transformation Opportunities
January 14, 2021
3 New Ways Companies Are Using Remote Expertise
January 12, 2021
Virtual Expertise Software Enables Touchless Service
January 6, 2021
A Spirit of Giving: Technology Companies Giving Back
December 24, 2020
Using Touchless Service Delivery To Remove Friction
December 22, 2020
To Our Customers: A Letter From Our CEO
December 17, 2020
Remote Guidance Software Named Best New Tech
December 8, 2020
Augmented Reality Based Remote Assistance – Panel Discussion
December 8, 2020
Guided Assistance Software Improvements: Help Lightning 13.10 Release Notes
November 18, 2020
Digital Technology Competition: Help Lightning Wins
November 17, 2020
Michael Blumberg on Touchless Service Strategy
November 11, 2020
Touchless Service Becomes a New Reality
October 27, 2020
Help Lightning named Finalist for IFS Partner of the Year
August 10, 2020
An Essential Part of Field Service
August 7, 2020
Advice for New Adopters: A Word from the Experts
July 6, 2020
Overcoming the Technology Adoption Curve With Help Lightning
April 10, 2020
Keep Your Business Running Despite Travel Restrictions
March 4, 2020
Custom Integration’s Remote Service Platform for People
March 3, 2020
Remote Expertise Is Delivering Value
January 15, 2020
Monstrous Pictures of Whales and Merged Reality
July 15, 2019
Sharing Virtual Expertise: The Value of Merged Reality
April 30, 2019
Merged Reality Customer Service: “How Can We?”
April 4, 2019
Integrating Merged Or Mixed Reality: Combining Existing Systems
March 18, 2019
Remote Assistance AR: 28 Days of Practical Use
March 1, 2019
Virtual Presence Software: Interactive and Reassuring
February 7, 2019
How to Reduce Truck Rolls by 10-15%
January 14, 2019
Augmented Reality Webinar: Year in Review
December 13, 2018
Augmented Reality Without AR Smart Glasses
November 7, 2018
Overcome Language Barriers With Merged Reality
November 1, 2018
An Aging Workforce: How to Survive the Silver Tsunami
October 23, 2018
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News
Six15 Technologies and Help Lightning Announce the ST1-RA, Plug-and-Play Augmented Reality Remote Assistance For Field Technicians
October 14, 2022
Help Lightning Announces 60% New Customer Growth In 2021
December 14, 2021
Help Lightning Named to Fast Company’s First-Ever List of the Next Big Things in Tech
November 18, 2021
Help Lightning Acquires Fieldbit
November 9, 2021
Help Lightning Integrates with ServiceNow to Support Complex Service Scenarios Using Remote Assistance Software
September 8, 2021
Ricoh Signs Expansion Agreement with Help Lightning to Reinforce Global Commitment to Customer Experience
August 11, 2021
Help Lightning Wins 2021 RemoteTech Breakthrough Award
June 25, 2021
Help Lightning Adds $3M in Growth Equity to Series A Round
June 1, 2021
Help Lightning Joins Zebra Technologies’ PartnerConnect Program and Achieves Solution Validation
May 11, 2021
Help Lightning’s Remote Assistance Software Receives Two Gold Stevie Awards
May 4, 2021
Remote Assistance Software Trends: A Conduit For Transformation
March 25, 2021
Help Lightning Remote Assistance Software Now Available on Genesys AppFoundry
March 16, 2021
Growth for Help Lightning: A Banner Year
December 23, 2020
Best Remote Assistance Software – A Win at ISG
December 4, 2020
Medical technology gives healthcare a shot in the arm
November 24, 2020
Virtual Inspections Gain Traction
November 6, 2020
Vonage Video API lets Help Lightning Strike Success
September 16, 2020
Alabama Startup Closes Pandemic-Fueled Series A
August 15, 2020
Help Lightning raises $8 million for remote training tools
August 14, 2020
Help Lightning Closes $8M Investment with Resolve
August 13, 2020
The Future of Healthcare looks a lot like Zoom
July 8, 2020
Coronavirus Pandemic Brings New Use Cases for AR
May 29, 2020
6 Options for Remote Packaging Machine Servicing
May 13, 2020
30 Fastest Growing Private Companies to Watch in 2020
May 7, 2020
Live Video Call: How AR is Helping Companies
May 5, 2020
How Augmented ‘Merged’ Reality Is Helping Homeowners During Coronavirus
May 1, 2020
Digital transformation crucial to enterprises
April 24, 2020
Birmingham company allows you to operate remotely
April 23, 2020
Roll out remote field service in just days
April 21, 2020
A high-tech helping hand from Birmingham firm
April 20, 2020
Vuzix Announces M400 Smart Glasses Support Help Lightning’s Merged Reality Platform
April 16, 2020
The Augmented Reality Cable Technician is Here
April 10, 2020
Here’s how Cox is helping you fix your cable.
April 7, 2020
Remote Assistance 101 and How Field Service Companies are Using AR During the Pandemic
March 24, 2020
Help Lightning launches COVID Rapid Response Strategy
March 23, 2020
Remote Expertise Provides “Hands-On” Support
March 1, 2020
Augmented Reality Solution Partner Fieldbit Selected By Linde To Accelerate Remote Support And Increase Operational Safety
February 26, 2020
Making the Case for Remote Expertise Service Delivery
January 27, 2020
4 Top Knowledge AR Remote Visual Support Startups
January 13, 2020
Veolia Water Technologies Selects Fieldbit’s Augmented Reality Solution to Boost Field Services
October 31, 2019
How Augmented Reality Can Make Industrial Work More Productive
October 6, 2019
Help Lightning Helps Parents Install Car Seats Correctly
September 18, 2019
AR Field Service Apps: Five Top Providers
September 13, 2019
Fieldbit Adds Groundbreaking Augmented Reality Data Visualization Feature to Platform, Further Empowering Enterprise Field Service Technicians
September 9, 2019
Help Lightning Strikes Success Using Nexmo Video API
September 2, 2019
15 Remote Assistance Apps – Augmented Reality
June 24, 2019
7 Tried-and-True Tips for Successful Technology Adoption
June 10, 2019
Augmented Reality: The Future Of Field Service
February 21, 2019
Mixed Reality Technology to ‘Teleport’ A Tech’s Helping Hands
August 1, 2018
The ‘Southern Silicon Valley’
June 1, 2018
How 170-Year-Old BUNN Is Modernizing Service
May 31, 2018
Help Lightning Named Birmingham’s Rise of the Rest Finalist
May 7, 2018
Innovation Apparent At Field Service USA 2018
April 24, 2018
Fresenius Kabi Modernizes Service With Augmented Reality
March 18, 2018
Profiles in Entrepreneurship — Gary York
August 13, 2017
The Best Augmented Reality Solution You’ll Ever Implement
June 26, 2017
The Proposition of AR Value In Field Service
May 22, 2017
Technology Spotlight: Mobile Merged Reality
February 23, 2016
Experience Mobile Merged Reality and Virtual Presence
February 17, 2016
The 20 most influential people in field service
February 16, 2016
Southern Comfort for US field service professionals – Field Service Fall review
November 3, 2015
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