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Help Lightning Blog

Remote Guidance Software Named Best New Tech

December 8, 2020

STAMFORD, Conn., Dec. 04, 2020 (GLOBE NEWSWIRE) — A big win for remote guidance software and merged reality! Software that enables businesses to remotely and visually solve user problems was voted the winner of ISG Startup Challenge.

Additionally, Help Lightning was voted the winner of the ISG Startup Challenge at the ISG Digital Business Summit, November 17-18. Leaders from three startups pitched their businesses to a panel of judges. Then, audience members voted for their favorites in a live poll. And they voted for Help Lightning! Service organizations and call centers use our remote guidance software to visually collaborate remotely with colleagues or customers. The best part? It feels as if they are working side-by-side.

“Help Lightning isn’t just a bandage on our pandemic circumstances, it’s an improvement,” the host of the event, Shafqat Azim, said. “Service representatives dial into Help Lightning on an existing device or browser and show, not just tell, users how to resolve a problem. Even from a thousand miles away, this is a faster, easier way to improve customer satisfaction.”

How Help Lightning Enables Remote Guidance

When someone encounters a production maintenance issue, they need an expert to be onsite immediately. With remote guidance software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. With remote expert guidance, a company resource can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can annotate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

To see Help Lightning for yourself, schedule a free demo here.

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