When I log into Help Lightning, I do not see my other team members.
If you previously set up a personnel account with your company email, you may be logged into it. The top of the screen will display the account you are logged into. If your company name is not displayed, you will need to find the invitation to your business account and accept it. This will move your account over.
However, if you are in your business account, you may be set up in a restricted group. Contact your administrator.
Help Lightning automatically adjusts to the available network bandwidth. The video starts at HD, 720p resolution. If the wireless network is not sufficient to stream at this resolution, Help Lightning will automatically adjust the framerate and/or the video resolution to accommodate the available bandwidth. So, in most situations, the user does not need to worry about wireless bandwidth and Help Lightning will make adjustments automatically to optimize the user experience.
For the best experience, a minimum of 1 Mbps upload and download is required for needed.
You can download a free speed test or you may use your Safari, Firefox, Edge (Chromium), or Chrome browser and check your connectivity with: precall.helplightning.net.
You can also contact your Help Lightning administrator, or contact our support team directly by completing the form on this page.
We’re happy to help—it’s what we do best!
Help Lightning Account Access
If you need access to a Help Lightning account, please contact your company’s Help Lightning administrator. Business accounts are activated via an email invitation that your administrator will be able to send you.