If you do not see your answer here, please use the support form below and send us your question. We will get back to you as soon as possible.
If your company is a current customer of Help Lightning, see your administrator or you can contact our support team. You must get an invitation from an administrator to join your company’s site.
If you are new to Help Lightning, contact our sales team here.
Access the Help Lightning app on your mobile device or on your computer/Windows tablet at helplightning.net.
You will be presented with a sign in screen. Type in your login and hit Next, then tap “forgot password” and follow the prompts.
Invitations do expire after 45 days.
On your mobile device, click on these links to download the app from the App Store (Apple) or Google Play store (Android).
Using your web browser, no installation is needed. Use Chrome, Firefox, Edge (Chromium), or Safari to access helplightning.net.
On the web, go to helplightning.net. We support the following browsers: Safari, Firefox, Edge (Chromium), or Chrome.
You can download a free speed test or you may use your Safari, Firefox, Edge (Chromium), or Chrome browser and check your connectivity with: precall.helplightning.net.