About Us

TRANSFORMATIONAL MERGED REALITY PLATFORM
for REMOTE VISUAL GUIDANCE

Global Enterprise Leader

Help Lightning provides remote visual assistance software to hundreds of companies, across a variety of industries, with more than 70,000 users in over 80 countries. Large enterprise companies such as Siemens Healthineers, Ricoh, Boston Scientific, and DirecTV depend on Help Lightning to improve their field service organization and call center first-time fix rates, extend their workforce capacity and improve customer satisfaction.

90 customers in the Fortune 500
and Forbes Global 2000

100s of Proven
Use Cases
Ultra-Fast Problem Resolution
Complete Frictionless Experience
High Value Acceleration and AI Analytics
Customer
Success 4.0

Large, Global Enterprise Experience

Help Lightning specializes in helping large organizations successfully transform to Service 4.0.
We have over 90 customers in the Fortune 500 and Forbes Global 2000, in over 80 countries.

70000

Users

200

Companies

80

Countries
6115227
Fast Help Sessions

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We’re Proud to Be Recognized and Awarded as an Innovator!

2021 SaaS Awards Finalist

Leading Technology

Using any iOS or Android device, your company’s experts can start helping customers instantly. There’s no custom work upfront, no libraries to build out and no special hardware is required to start a remote assistance call.
Once connected, you can see, hear, and virtually reach out and touch what your colleague or customer is working on.
Learn More

In 2021, Help Lightning acquired Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert led and self-help problem solving. Read the press release.

Inspired Leadership

  Help Lightning is focused on creating customer value. And our technology is really a means to deliver that value to our customers with the lowest amount of friction possible. It’s not about more technology, it’s about the right technology that delivers value. On behalf of our entire team, I encourage you to reach out to learn more.
Marc Guthrie
Chief Executive Officer
Meet Our Leaders

Enabling a Greener Future

Using our remote assistance software, Help Lightning customers can significantly reduce the number of trucks they dispatch. This reduces cost, increases efficiency and often increases customer satisfaction as a result. And importantly, use of our software helps companies reduce their carbon footprint.
Of course this has become a major objective for many companies around the world. In fact, more than 25% of Fortune 500 companies have made a public commitment to being carbon neutral, using entirely renewable energy, or meeting a Science-Based Target (SBT) for emission reduction.

GIVING BACK

Our 1% Pledge

At Help Lightning, we believe in giving back to the community. We made the 1% pledge to make our software available to nonprofit organizations who can better serve their clients using remote assistance software.
We decided to focus our giving in three areas where being virtually side-by-side can make a huge positive impact supporting:
  • Medical practitioners, their patients and caregivers
  • Teachers, their students and families
  • Life changing experiences for children with critical illnesses

Explore the
Help Lightning Platform

SUCCESS STORIES

What Our
Customers Are Saying

We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.

BUYER’S GUIDE

2022-23 Remote
Visual Assistance
Buyer’s Guide

Trends, use cases, benefits, vendor competency, should ask questions, and more!

Get the Guide

Work With Us

Ready to join a fast growing technology company focused on creating customer value? We’d love to meet you!
Help Lightning Careers