Teams Already Using Help Lightning
Service teams who keep equipment working.
What that looks like on the ground.
Field & plant
Ecolab finishes more work without a truck.Ecolab uses Help Lightning for remote inspection and repair, reporting about 22% dispatch avoidance and first-time fix rates as high as 81%.Contact center
The next caller is already waiting.Contact center teams at PepsiCo and Vivint open a live view while the 1-800 call is already going: the agent sends a Help Lightning link, the customer clicks, and the phone line stays up.
Read the case studies, or tell us about your work and we will point you to the closest customer example.
Success Stories
- 01Boston Scientific: clinical experts, remoteClinical experts reach into hospital equipment work without getting on a plane.
- 02BUNN: time on the high-value workTechnicians get live help and training in the field, instead of waiting on a specialist’s travel.
- 03Fresenius: specialists who can still be thereEquipment specialists support customers remotely — the work continues when travel is not an option.
- 04Oxford Instruments: support that does not wait on a tripNanoAnalysis uses Help Lightning so customer support is not a flight to the next site.
- 05Unisys: an expert without the flightEngineers and customers get an expert on the work from wherever that expert already is.
- 06Ricoh: Merged Reality inside the service modelHow Ricoh lined up technicians and experts on the same live view — the craft, not a second product.