Case studies
Read the customer stories here, or browse the customer list.
- 01Boston Scientific: clinical experts, remoteClinical experts reach into hospital equipment work without getting on a plane.
- 02BUNN: time on the high-value workTechnicians get live help and training in the field, instead of waiting on a specialist’s travel.
- 03Fresenius: specialists who can still be thereEquipment specialists support customers remotely — the work continues when travel is not an option.
- 04Oxford Instruments: support that does not wait on a tripNanoAnalysis uses Help Lightning so customer support is not a flight to the next site.
- 05Unisys: an expert without the flightEngineers and customers get an expert on the work from wherever that expert already is.
- 06Ricoh: Merged Reality inside the service modelHow Ricoh lined up technicians and experts on the same live view — the craft, not a second product.