Unlock the power for extremely fast, accurate remote expert assistance with patented Merged Reality.

Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.

Help Lightning’s new AI capabilities offer a suite of innovative tools designed to enhance remote support and collaboration.

The platform features VoiceScript AI (real-time transcription and translation during calls), IntelliAssist AI (agent interaction with AI during calls for troubleshooting support and visual assets), ClearSight AI (visual analysis of screenshots and images to retrieve relevant model information for rapid knowledge access), SmartFolders AI and SmartTag AI (automated organization and asset tagging for easy retrieval), and GuidePoint AI (step-by-step procedural action generation from text-based content, notifying agents upon completion).

Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions.

Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.

Enriched standard operating procedures with video,
AR, and annotated pictures that can be authored by
any user enterprise-wide.

Ensure compliance at each step. Eliminate delays and issues altogether with instant access to a context-aware, mixed reality remote expert at any step for inspection, validation, education, or problem resolution.

AR visualization helps you find assets easily. Quickly locate faulty equipment in a crowded, multi-asset environment by scanning the field with your mobile device or smart glasses.

Quick access to organizational knowledge from multiple sources — subject matter experts, guidance automation, knowledge bank, IoT real-time data and enterprise content — improves efficiency and minimizes downtime. Get real-time stats about the system’s components from your mobile device. View the big picture with unmatched spatial computing accuracy to find what you need to get the job done faster. You can even add merged-reality remote expert collaboration for speed to resolution and unmatched uptime.

Sophisticated value analytics for you to understand your successes and where there are opportunities to improve. AI support for trend predictions and what-if analysis is included.

Drill down through interactive visual scorecards and metric measurements by region, division, product-line, equipment model, customer, incident type, even user groupings and skills, to understand what is working well and where you need to improve.