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Enterprise-Wide Impact

More Revenue. Greater Efficiency.
Maximum Uptime. Happier Customers.
TRANSFORMATIONAL MERGED REALITY PLATFORM
for REMOTE VISUAL GUIDANCE

Enterprise-Wide Impact

More Revenue. Greater Efficiency.
Maximum Uptime. Happier Customers.
TRANSFORMATIONAL MERGED REALITY PLATFORM
for REMOTE VISUAL GUIDANCE

Service 4.0 and Industry 4.0 Digital Transformation


Remote visual guidance solution for departments, functions, divisions, regions, product lines and customer experience.
  • Source of Differentiation
  • Greater Service Revenue
  • More Profitable Service
  • More Product Revenue
  • Ultra-Fast Problem Resolution
  • Maximum Uptime at Minimum Cost
  • Frictionless Experience

Value Creation Across Your Entire Enterprise

Learn How to Transform Your Service Organization with the Help Lightning Enterprise Visualization Platform

Ultra-Fast Problem Resolution


Industry 4.0 and Service 4.0 digital transformation solution for departments, functions, divisions, regions, and product lines, both internal and external, with Help Lightning.
  • Hyper‑Quick Merged Reality

    Unlock the power for extremely fast, accurate remote expert assistance with patented Merged Reality.

    Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.

  • Curated Quick Knowledge

    Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions.

    Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.

  • Auto-Guided Self-Help

    Enriched standard operating procedures with video,
    AR, and annotated pictures that can be authored by
    any user enterprise-wide.

    Ensure compliance at each step. Eliminate delays and issues altogether with instant access to a context-aware, mixed reality remote expert at any step for inspection, validation, education, or problem resolution.

  • Industry 4.0 Spatial Computing

    AR visualization helps you find assets easily. Quickly locate faulty equipment in a crowded, multi-asset environment by scanning the field with your mobile device or smart glasses.

    Quick access to organizational knowledge from multiple sources — subject matter experts, guidance automation, knowledge bank, IoT real-time data and enterprise content — improves efficiency and minimizes downtime. Get real-time stats about the system’s components from your mobile device. View the big picture with unmatched spatial computing accuracy to find what you need to get the job done faster. You can even add merged-reality remote expert collaboration for speed to resolution and unmatched uptime.

  • AI‑Enabled Value Analytics

    Sophisticated value analytics for you to understand your successes and where there are opportunities to improve. AI support for trend predictions and what-if analysis is included.

    Drill down through interactive visual scorecards and metric measurements by region, division, product-line, equipment model, customer, incident type, even user groupings and skills, to understand what is working well and where you need to improve.

Frictionless Experience


Help Lightning’s strives to deliver and optimize frictionless solution for ecosystem integration, branding, internal workflows and customer experience.
Ecosystem & Workflow
Seamlessly technical ecosystem and workflow integrations for frictionless operation.
Third Party Systems
ERP, CRM, Call Control, Field and Maintenance Management System frictionless integration.
No-App Interactions
No-app interaction options for self-help or fast help session initiation.
Tagged Recordings
Tagged recordings for learning and product improvements.
Custom Fields
Integrated custom fields for easy root cause analysis, outcome scoring and data validation.
All Devices
All devices: iOS, Android, mobile browsers, web expert stations and smart glasses.
Integrated Branding
Integrated branding and experience (internal & external) with white label branding and app.

Continuous Impact


Help Lightning’s value analytics platform provides insights and understanding of your successes and where there are opportunities to improve. AI expertise for trend predictions and what-if analysis is included.
Access interactive visual scorecards and metric measurements to help you understand what is working well and where you need to improve. Drill down by:
  • Region
  • Division
  • Product Line
  • Equipment Model
  • Customer
  • Incident Type
  • User Groupings
  • Skill

Customer Success 4.0


Technology alone is NEVER enough for transformational success.
Our solution for large enterprise customers combines the strategic consulting, multi-year program management, success engineering, and best-practices applications with our remote visual guidance platform.
Your business goals and objectives drive our solution. We price, configure, implement and partner with you to actually reduce costs, improve efficiency, add profitable revenue and change NPS scores, not just offer potential results.
With Help Lightning it’s not just about our cool, patented technology.
It’s all about continuously creating high value.

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Help Lightning Platform


SUCCESS STORIES

What Our
Customers Are Saying

We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.

BUYER’S GUIDE

2024 Enterprise Remote Visual Guidance Software Buyer’s Guide

Trends, use cases, benefits, vendor competency, should ask questions, and more!

Explore the
Help Lightning Platform

DEMO

Request a product demonstration from one of our experts.

ANALYSIS

We’d like to understand your needs and provide a value analysis.

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