Unlock the power for extremely fast, accurate remote expert assistance with patented Merged Reality.
Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.
Curated Quick Knowledge
Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions.
Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.
Enriched standard operating procedures with video, AR, and annotated pictures that can be authored by any user enterprise-wide.
Ensure compliance at each step. Eliminate delays and issues altogether with instant access to a context-aware, mixed reality remote expert at any step for inspection, validation, education, or problem resolution.
Industry 4.0 Spatial Computing
AR visualization helps you find assets easily. Quickly locate faulty equipment in a crowded, multi-asset environment by scanning the field with your mobile device or smart glasses.
Quick access to organizational knowledge from multiple sources — subject matter experts, guidance automation, knowledge bank, IoT real-time data and enterprise content — improves efficiency and minimizes downtime. Get real-time stats about the system’s components from your mobile device. View the big picture with unmatched spatial computing accuracy to find what you need to get the job done faster. You can even add merged-reality remote expert collaboration for speed to resolution and unmatched uptime.
AI‑Enabled Value Analytics
Sophisticated value analytics for you to understand your successes and where there are opportunities to improve. AI support for trend predictions and what-if analysis is included.
Drill down through interactive visual scorecards and metric measurements by region, division, product-line, equipment model, customer, incident type, even user groupings and skills, to understand what is working well and where you need to improve.
Help Lightning’s strives to deliver and optimize frictionless solution for ecosystem integration, branding, internal workflows and customer experience.
Ecosystem & Workflow
Seamlessly technical ecosystem and workflow integrations for frictionless operation.
Third Party Systems
ERP, CRM, Call Control, Field and Maintenance Management System frictionless integration.
No-app interaction options for self-help or fast help session initiation.
Tagged recordings for learning and product improvements.
Integrated custom fields for easy root cause analysis, outcome scoring and data validation.
All devices: iOS, Android, mobile browsers, web expert stations and smart glasses.
Integrated branding and experience (internal & external) with white label branding and app.
Help Lightning’s value analytics platform provides insights and understanding of your successes and where there are opportunities to improve. AI expertise for trend predictions and what-if analysis is included.
Access interactive visual scorecards and metric measurements to help you understand what is working well and where you need to improve. Drill down by:
Customer Success 4.0
Technology alone is NEVER enough for transformational success.
Our solution for large enterprise customers combines the strategic consulting, multi-year program management, success engineering, and best-practices applications with our remote visual guidance platform.
Your business goals and objectives drive our solution. We price, configure, implement and partner with you to actually reduce costs, improve efficiency, add profitable revenue and change NPS scores, not just offer potential results.
With Help Lightning it’s not just about our cool, patented technology. It’s all about continuously creating high value.
Explore the Help Lightning Platform
What Our Customers Are Saying
We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.
2022-23 Remote Visual Assistance Buyer’s Guide
Trends, use cases, benefits, vendor competency, should ask questions, and more!