Help Lightning’s remote assistance software helps to improve first-time fix rates, extend the workforce capacity, and improve customer satisfaction.
Videos
Remote Visual Assistance: Be There Instantly
Help Lightning uses AR-enabled Merged Reality which allows experts to provide remote “hands-on” support.
Help Lightning provides AR-enabled software which allows an expert to reach into a technician's environment and help resolve issues.
Zebra HD4000 and Help Lightning
Help Lightning’s Remote Assistance app allows product support experts to virtually interact in real-time within a technician’s field of view.
Help Lightning provides customer service agents with the ability to virtually interact with a customer's environment.
Cincinnati “Hands-On” Technician Support
Cincinnati Inc uses Help Lightning's Merged Reality to enable remote experts to guide technicians through repairs.
Autocar Provides Remote Assistance Support
Autocar uses remote assistance to support their customers. Help Lightning allows service expertise to virtual reach out and touch what their customers are working on.
UAB Youth Safety Lab is using Merged Reality to help parents properly install car seats. Help Lightning is providing the technology.
Remote Assistance Healthcare Use Case
Watch a virtual dermatology visit as part of a remote assistance healthcare use case.