Augmented Reality State of the Market: Research & Trends in AR Adoption
Today, AR can serve as an expert advisor to customer support and technical support staff, helping to accurately triage problems and quickly propose resolutions. There’s little doubt that AR can provide significant benefits for field...
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Exponential Impact: Exploring Enterprise-Wide Use For Remote Assistance Software
In this webinar, we explore the expanding set of use cases now being implemented across the enterprise and the exponential benefits of doing so, including: Field Service. Field service is where many companies start their VR/AR...
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Technology Adoption in Field Service: A 5-Step Best Practices Guide
Service leaders continue to transform their technology infrastructure required to build a modern service team. However, many organizations will struggle with the adoption of these new technologies. According to the Service Council’s 2021 Voice of...
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How Oxford Nano is using Remote Assistance as a Service Differentiator
Oxford Nano is providing innovative remote assistance software to their customers through their AR-enabled “Virtual Assist” solution. Their customers, which include R&D professionals across a wide range of academic and industrial applications, get instant access...
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How Digital Tools Have Changed Field Service For Good.
Service leaders are continuously challenged to adapt. The events of 2020 proved that and provided (what some would consider) the much-needed catalyst for digital transformation. It’s no surprise that forward-thinking leaders rapidly shifted to a...
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Expanding the Value of Virtual Expertise in a Touchless Environment
Many field service organizations are accelerating digital transformations in order to address this new “touchless environment.” Learn about the latest trends (Service Council research) and hear how industry leaders are using AR solutions. Hear from Eduardo...
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From Service Center to Profit Center
Cincinnati, Inc. implemented Help Lightning’s virtual expertise software to boost their service offerings and provide virtual “hands-on” service to their customers. Hear from Greg Wilson, Director of Service for Cincinnati, Inc., and learn how this 130-year-old manufacturing...
Virtual Expertise for Field Service
Help Lightning has seen a 400% increase in usage since the pandemic hit. Using existing mobile devices or a web browser, Help Lightning allows experts to provide personal "hands-on" support from anywhere in the world.
The Changing Face of Field Service: Managing Through COVID-19 and Beyond
The Coronavirus pandemic is likely changing the Field Service industry forever. It’s a whole new world of service and we’re all finding our way together.
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