Technology Adoption in Field Service: A 5-Step Best Practices Guide
Service leaders continue to transform their technology infrastructure required to build a modern service team. However, many organizations will struggle with the adoption of these new technologies. According to the Service Council’s 2021 Voice of the Field Service Engineer (VoFSE) survey, which witnessed 700+ technician respondents, 83% of FSEs agree technology makes them more productive. So how can service organizations ensure successful adoption of technology in the field?