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How Oxford Nano is using Remote Assistance as a Service Differentiator

Oxford Nano is providing innovative remote assistance software to their customers through their AR-enabled “Virtual Assist” solution.

Their customers, which include R&D professionals across a wide range of academic and industrial applications, get instant access to the company’s global team of service and applications experts to detect, help and guide customers through technical and application issues in real-time. Oxford Nano provides this solution as a part of their commercial offerings to transition customers from reactive to proactive support, providing higher customer value and additional revenue to the service organization.

Hear from Dan Turner, Global Service Business Manager, on how he assisted both staff and customers to successfully adopt and fully utilize their solution.

  • Dan Turner, Digital Product Global Portfolio Manager at Oxford Instruments NanoAnalsys


Topic: Remote Assistance as a Service Differentiator
Duration: 55 min
Hosted By: Miles Szkoda, Field Technologies


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