Companies in the telecommunications industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.
Improve Equipment Uptime
Whether you are supporting communications equipment in offices, hospitals or factories, uptime is critical for smooth operations.
Reduce Truck Rolls
Determine in advance if a dispatch is required or, ideally, eliminate the expense through the use of a remote-first solution.
Improve Customer Satisfaction
Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.
Onsite Equipment Installation
Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.
Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.
Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.
Fixing Service Outages
Many telecommunications companies struggled to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.
Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.
Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.
Real-Time Troubleshooting
A range of problems and issues arise across homes and business locations almost every day. Each problem typically requires costly job site visits from a range of project stakeholders and specialists. These can result in reduced customer satisfaction and potentially lost customers.
Troubleshooting is one of the most common remote assistance software use cases. It becomes vastly more efficient and cost-effective when using a remote technology. As soon as the problem is identified, the appropriate expert can be virtually onsite to help troubleshoot.
A shared video screen facilitates collaboration. Also, this allows the person who is not physically present to provide specific troubleshooting instructions.
Helping Telecommunications Customers
Success Stories
What Some of Our Customers Are Saying
“One of our technicians was configuring a wireless travel router for a customer and needed a second set of eyes. Through Help Lightning I was able to observe his steps, verify the programmed settings, and make the necessary corrections as we went through the process together.”
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Additional Resources
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