A range of problems and issues arise across homes and business locations almost every day. Each problem typically requires costly job site visits from a range of project stakeholders and specialists. These can result in reduced customer satisfaction and potentially lost customers.
A shared video screen facilitates collaboration. Also, this allows the person who is not physically present to provide specific troubleshooting instructions.
Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.