Telecommunications

Ensure Customer Installation and Service Success

Telecommunications

Ensure Customer Installation and Service Success

Companies in the telecommunications industry across the globe rely on Help Lightning.

90

Countries

200

Companies

60000

Users

Improve Equipment Uptime

Whether you are supporting communications equipment in offices, hospitals or factories, uptime is critical for smooth operations.

Reduce Truck Rolls

Determine in advance if a dispatch is required or, ideally, eliminate the expense through the use of a remote-first solution.

Improve Customer Satisfaction

Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.

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Help Lightning Platform

See how our AR-enabled technology provides everyday value to you and your customers.

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Telecommunications Use Cases

Use Case: Onsite Equipment Installation

Equipment installation is typically dependent on the installation engineer’s availability.
Getting engineers on site is costly and time consuming.

Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.

Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.

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Use Case: Fixing Service Outages

Many telecommunications companies struggled to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.

Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.

Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.

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Use Case: Real-Time Troubleshooting

A range of problems and issues arise across homes and business locations almost every day. Each problem typically requires costly job site visits from a range of project stakeholders and specialists. These can result in reduced customer satisfaction and potentially lost customers.

A shared video screen facilitates collaboration. Also, this allows the person who is not physically present to provide specific troubleshooting instructions.

Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.

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SUCCESS STORIES

What Our Customers
Are Saying

One of our technicians was configuring a wireless travel router for a customer and needed a second set of eyes. Through Help Lightning I was able to observe his steps, verify the programmed settings, and make the necessary corrections as we went through the process together.