Companies in the telecommunications industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.
Onsite Equipment Installation
Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.
Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.
Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.
Fixing Service Outages
Many telecommunications companies struggled to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.
Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.
Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.
A range of problems and issues arise across homes and business locations almost every day. Each problem typically requires costly job site visits from a range of project stakeholders and specialists. These can result in reduced customer satisfaction and potentially lost customers.
Troubleshooting is one of the most common remote assistance software use cases. It becomes vastly more efficient and cost-effective when using a remote technology. As soon as the problem is identified, the appropriate expert can be virtually onsite to help troubleshoot.
A shared video screen facilitates collaboration. Also, this allows the person who is not physically present to provide specific troubleshooting instructions.
Helping Telecommunications Customers
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