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Hero - Telecom


Ensure Customer
Installation And
Service Success

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Companies in the telecommunications industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.

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Improve Equipment Uptime

Whether you are supporting communications equipment in offices, hospitals or factories, uptime is critical for smooth operations.

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Reduce Truck Rolls

Determine in advance if a dispatch is required or, ideally, eliminate the expense through the use of a remote-first solution. 

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Improve Customer Satisfaction

Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.

Onsite Equipment Installation

Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.

Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.

Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.

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Fixing Service Outages

Many telecommunications companies struggled to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.

Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.

Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.

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Real-Time Troubleshooting

A range of problems and issues arise across homes and business locations almost every day. Each problem typically requires costly job site visits from a range of project stakeholders and specialists. These can result in reduced customer satisfaction and potentially lost customers.

Troubleshooting is one of the most common remote assistance software use cases. It becomes vastly more efficient and cost-effective when using a remote technology. As soon as the problem is identified, the appropriate expert can be virtually onsite to help troubleshoot.

A shared video screen facilitates collaboration. Also, this allows the person who is not physically present to provide specific troubleshooting instructions.

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Helping Telecommunications Customers


Success Stories

What Some of Our Customers Are Saying

“One of our technicians was configuring a wireless travel router for a customer and needed a second set of eyes. Through Help Lightning I was able to observe his steps, verify the programmed settings, and make the necessary corrections as we went through the process together.”

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Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.


Request a product demonstration from one of our experts.

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We’d like to understand your needs and provide a value analysis.

Value Analysis

Additional Resources

February 1, 2022

Is 2022 the year of the Smart Glasses?

The promise of smart glasses has been the source of buzz in the technology sector for some time. We have seen excitement over various products, starting prominently with the introduction of Google Glass in 2012. Since then,…

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new help lightning website

November 30, 2021

New Help Lightning Website: Introduction

We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…

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call center kpis

September 23, 2021

5 Important Call Center KPIs to Measure

The call center KPIs in your business is one way to evaluate how well your company is: 1) serving its customers, and 2) protecting its long-term goals. KPI itself stands for “key performance indicator” and…

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