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Hero - Utilities

Energy & Utilities

Reduce The Impact
Of Outages And
Equipment Downtime

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Companies in the energy & utilities industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.

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Improve Equipment Uptime

Whether you are supporting equipment in offices, hospitals or factories, uptime is critical to keep operations running smoothly.

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Improve Customer Satisfaction

Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.

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Increase First Time Fix Rate

Understand the issue in advance, send the right parts, and ensure the right expertise is applied to the problem and avoid a second trip.


Fixing Utility Outages

Many utility companies struggle to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.

Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.

Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.

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Quality Assurance Inspections

Quality management includes Quality Assurance (QA) to assure that quality requirements will be fulfilled. It also includes Quality Control (QC) to ensure that operations are properly functioning. The entire process requires auditing and inspection to maintain and adhere to consistent quality standards.

Inspection of machinery and processes using remote virtual assistance provides fast and efficient quality management. Quality experts are able to be virtually onsite to inspect operations.

This facilitates the coordination of inspections, and the ability to remotely spot manufacturing defects and errors, and accelerate problem resolution.

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Planned Shutdown Maintenance

Shutdown maintenance can be costly, as it can only be performed when equipment is not in use. It is also a complex process, requiring several team members and engineers to complete maintenance quickly and avoid prolonged closures.

The ability to engage all required maintenance team members using remote software. This allows teams to work fast and stay on schedule. Now you can monitor all facets of the shutdown no matter where team members are located.

All while limiting impact to business and residential customers.

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Helping Energy & Utilities Customers

Baker Hughes

Case Studies

What Some of Our Customers Are Saying

“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”

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View Case Study

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Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.


Request a product demonstration from one of our experts.

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We’d like to understand your needs and provide a value analysis.

Value Analysis

Additional Resources
new help lightning website

November 30, 2021

New Help Lightning Website: Introduction

We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…

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great customer relationships

September 16, 2021

Why Building Great Customer Relationships Is Easier With Remote Expert Guidance

If you want to build truly great customer relationships, you must figure out the underlying situational awareness and intentionality that allows them to grow. Managing customer relationships is a difficult task that must be met…

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Augmented reality examples visualized by a man in a suit using a tablet app in front of machinery

September 9, 2021

Augmented Reality Examples to Inspire Your Business

Though it’s growing in popularity, not every business has the augmented reality examples it needs to clearly see how this technology fits their business. HubSpot thinks the market is ready to explode, though — reporting…

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