Energy & Utilities
Reduce the Impact of Outages and Equipment Downtime
Energy & Utilities
Reduce the Impact of Outages and Equipment Downtime
utilities industry across the globe
rely on Help Lightning.
90
200
60000
Improve Equipment Uptime
Improve Customer Satisfaction
Increase First Time
Fix Rate
Explore the
Help Lightning Platform
Energy & Utilities Use Cases
Use Case: Fixing Utility Outages
Many utility companies struggle to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.
Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.
Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.
Use Case: Quality Assurance Inspections
Quality management includes Quality Assurance (QA) to assure that quality requirements will be fulfilled. It also includes Quality Control (QC) to ensure that operations are properly functioning. The entire process requires auditing and inspection to maintain and adhere to consistent quality standards.
Inspection of machinery and processes using remote virtual assistance provides fast and efficient quality management. Quality experts are able to be virtually onsite to inspect operations.
This facilitates the coordination of inspections, and the ability to remotely spot manufacturing defects and errors, and accelerate problem resolution.
Use Case: Planned Shutdown Maintenance
Shutdown maintenance can be costly, as it can only be performed when equipment is not in use. It is also a complex process, requiring several team members and engineers to complete maintenance quickly and avoid prolonged closures.
The ability to engage all required maintenance team members using remote software. This allows teams to work fast and stay on schedule. Now you can monitor all facets of the shutdown no matter where team members are located. All while limiting impact to business and residential customers.