Energy & Utilities

Reduce the Impact of Outages and Equipment Downtime

Energy & Utilities

Reduce the Impact of Outages and Equipment Downtime

Companies in the energy and
utilities industry across the globe
rely on Help Lightning.

90

Countries

200

Companies

60000

Users

Improve Equipment Uptime

Whether you are supporting equipment in offices, hospitals or factories, uptime is critical to keep operations running smoothly.

Improve Customer Satisfaction

Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.

Increase First Time
Fix Rate

Understand the issue in advance, send the right parts, and ensure the right expertise is applied to the problem and avoid a second trip.

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Help Lightning Platform

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Energy & Utilities Use Cases


Use Case: Fixing Utility Outages

Many utility companies struggle to dispatch technicians to customers in need of service and repair. Additionally, onsite service requests are costly and time consuming for the service provider.

Remote guidance software makes it possible to enter a customer’s home without actually having to be physically present.

Technicians are able to effectively work with customers. And they can guide them through troubleshooting and installation as if they were right beside them.

Use Case: Quality Assurance Inspections

Quality management includes Quality Assurance (QA) to assure that quality requirements will be fulfilled. It also includes Quality Control (QC) to ensure that operations are properly functioning. The entire process requires auditing and inspection to maintain and adhere to consistent quality standards.

Inspection of machinery and processes using remote virtual assistance provides fast and efficient quality management. Quality experts are able to be virtually onsite to inspect operations.

This facilitates the coordination of inspections, and the ability to remotely spot manufacturing defects and errors, and accelerate problem resolution.

Use Case: Planned Shutdown Maintenance

Shutdown maintenance can be costly, as it can only be performed when equipment is not in use. It is also a complex process, requiring several team members and engineers to complete maintenance quickly and avoid prolonged closures.

The ability to engage all required maintenance team members using remote software. This allows teams to work fast and stay on schedule. Now you can monitor all facets of the shutdown no matter where team members are located. All while limiting impact to business and residential customers.

SUCCESS STORIES

What Our Customers
Are Saying

Helping Energy & Utilities Customers


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ANALYSIS

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ADDITIONAL RESOURCES

Energy & Utilities

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How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%

Medical Device Company Provides Superior Remote Customer Service