September 15, 2022
Optimize Planned Downtime Using Remote Visual Assistance
With Remote Visual Assistance technology (RVA), planned downtime no longer has to be a dreaded fact of life on the job site. Instead, it can be fast, efficient, and in complete alignment with planned downtime protocol.
Read More about Optimize Planned Downtime Using Remote Visual Assistance
August 25, 2022
Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
While unplanned downtime was once accepted as ‘this is just how it goes,’ advances in technology are proving it can become a rare event. Many companies are even aiming for zero unplanned downtime as a key operational goal.
Read More about Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
July 12, 2022
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of...
Read More about Augmented Reality In Customer Service: What Outcomes Can We Expect?
June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
Read More about How Customer Self Service Reduces Field Operating Costs
June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
Read More about How Remote Visual Assistance Enables Customer Self Service
May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
May 9, 2022
Learn How To Reduce Truck Roll Costs In Field Service
Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll...
Read More about Learn How To Reduce Truck Roll Costs In Field Service
May 4, 2022
Help Lightning’s customized solution and strategic planning team will build a scorecard and ROI model that highlights actual sustainability results by tracking miles-not-driven because of our world-class technology.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.