November 16, 2022
Hands-Free AR-Enabled Tech For Field Technicians is Improving Safety and Efficiency
When mobile-first technologies became ubiquitous on jobsites, they changed how field technicians operated. There was no longer the need to travel to multiple sites, go back to the main office to complete work and get...
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October 13, 2022
Using RVA to Make Machine Downtime More Efficient
Whether planned or unplanned, manufacturing companies’ objective with downtime is to avoid it when possible, and make it efficient when it’s necessary.
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September 15, 2022
Optimize Planned Downtime Using Remote Visual Assistance
With Remote Visual Assistance technology (RVA), planned downtime no longer has to be a dreaded fact of life on the job site. Instead, it can be fast, efficient, and in complete alignment with planned downtime protocol.
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August 25, 2022
Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
While unplanned downtime was once accepted as ‘this is just how it goes,’ advances in technology are proving it can become a rare event. Many companies are even aiming for zero unplanned downtime as a key operational goal.
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July 12, 2022
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of...
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June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
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June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
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May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
May 9, 2022
Learn How To Reduce Truck Roll Costs In Field Service
Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll...
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