Companies are increasingly realizing that it’s not enough to stay current with technology. In today’s world, staying competitive requires proactively implementing technologies that are most impactful to business objectives. Doing so ahead of competitors translates...
When mobile-first technologies became ubiquitous on jobsites, they changed how field technicians operated. There was no longer the need to travel to multiple sites, go back to the main office to complete work and get...
Whether planned or unplanned, manufacturing companies’ objective with downtime is to avoid it when possible, and make it efficient when it’s necessary.
With Remote Visual Assistance technology (RVA), planned downtime no longer has to be a dreaded fact of life on the job site. Instead, it can be fast, efficient, and in complete alignment with planned downtime protocol.
While unplanned downtime was once accepted as ‘this is just how it goes,’ advances in technology are proving it can become a rare event. Many companies are even aiming for zero unplanned downtime as a key operational goal.
Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of...
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.