June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
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June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
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May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
May 9, 2022
Learn How To Reduce Truck Roll Costs In Field Service
Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll...
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May 4, 2022
Help Lightning’s customized solution and strategic planning team will build a scorecard and ROI model that highlights actual sustainability results by tracking miles-not-driven because of our world-class technology.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
April 1, 2022
What Your Company Needs to Know About Right to Repair
Right to repair enables consumers to fix the products they own as needed without penalty.
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March 22, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
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March 17, 2022
How Right to Repair Leads to New Revenue Streams
OEMs can leverage Help Lightning as a value-add to service packages and deliver a high-quality customer experience that boosts satisfaction and retention.
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