December 30, 2021
How BUNN Turned Field Service into a Profit Center Using Help Lightning
Striving to build out their service business as a profit center, BUNN turned to Help Lightning to implement AR-enabled remote visual assistance technology.
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December 16, 2021
Collaborate From Anywhere: How Siemens Healthineers Uses AR-Enabled Remote Assistance
With a need to collaborate from anywhere and with more than 2,000 agents in over 25 countries, Siemens Healthineers sought out an AR-enabled remote assistance tool that would enable their service experts to connect with field agents and customers.
December 2, 2021
Expand Knowledge Transfer Capability: Unisys Finds Success With Help Lightning
Expert level, high touch customer support is a core value for global digital services provider Unisys. This is to expand knowledge transfer capability for the company. A subject matter expert, however, was not always available...
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November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time...
November 18, 2021
AR-Enabled Visual Support Technology: State of the Market, November 2021
This fall, we teamed up with The Service Council to combine benchmark research, new primary research and a few smart minds to create the industry’s first State of the Market report for AR-Enabled Visual Support...
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November 16, 2021
Remote IT Support Services To Consider
Over the course of the last year, remote IT support services have become more than just a “nice to have”. It’s an essential component of any business looking to keep customers happy, support employees, and...
November 11, 2021
UST Leverages Help Lightning to Reduce Technician Training Time
Ready to reduce technician training time? Staffing shortages are a common problem for companies throughout the world, compounded by the “great resignation” spurred on by COVID-19. Over the last decade, experienced employees are aging out...
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November 9, 2021
Help Lightning Acquires Fieldbit To Expand Capabilities, Increase Customer Value
Today, we are excited to announced our acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert-led and self-help solutioning.
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November 4, 2021
Remote Guidance Device: Technology that Improves Productivity Across The Enterprise
We’ll be the first to admit that use cases for Help Lightning as a remote guidance device might not be initially obvious in business units like human resources and finance. It is, after all, a...
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