Companies in the food & beverage equipment industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.
Reduce Operational Costs
From efficient training & onboarding to avoiding unnecessary travel, reduce costs with a remote first approach.
Increase First Time Fix Rate
Understand the issue in advance, send the right parts, and ensure the right expertise is applied to the problem and avoid a second trip.
Improve Equipment Uptime
Whether you are supporting equipment in offices, hospitals or factories, uptime is critical to keep operations running smoothly.
Equipment Installation
Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.
Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.
Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.
Supplier Qualification
Are your vendors able to supply consistent quality of materials, components and services in compliance with regulatory requirements? To confirm, this requires extensive review and audits to help your business mitigate risk.
Remote virtual assistance technology makes it possible to virtually evaluate suppliers and vendors against your company’s quality requirements. Additionally, this technology facilitates continued audits to ensure standards are being maintained.
You can review supplier manufacturing, production, technological capabilities and all other standards in real time. And measure this against your company’s own requirements to monitor for regulatory compliance.
Field Technician Support
Field service personnel often arrive at a job site only to discover they require additional support. They may not have the knowledge and experience needed to handle the given task. Or they didn’t have enough information prior to the visit that would have allowed them to arrive better prepared.
Sending additional support to the job can be costly. And makes it important that technicians arrive onsite prepared to fix the problem the first time.
With remote visual assistance technology, field technicians receive real time support. This is without having to physically send more (or any) people to the job. Colleagues are able to merge video streams, allowing the onsite technician to see what needs to be done. This helps resolve the issue as if they were working together side-by-side.
Helping Food & Beverage Equipment Customers
Success Stories
What Some of Our Customers Are Saying
“We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.”
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Additional Resources
November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…
August 31, 2021
Success Story: Customer Support Strategies Employed By RJ Young
For customers of RJ Young, technology problems need to be resolved as quickly as possible to minimize the impact on business operations. Prior to using Help Lightning, even easy to solve problems required a technician…
Learn More about Success Story: Customer Support Strategies Employed By RJ Young
July 13, 2021
How To Address Your Workforce Skills Gap With Remote Assistance Software
There is no denying that a gap exists between the skills that many companies need and the skills that those seeking jobs have to offer. The need to address your workforce skills gap is an…
Learn More about How To Address Your Workforce Skills Gap With Remote Assistance Software