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Hero - Office Equipment

Office Equipment

Maintaining Productivity
For Companies And Teams

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Companies in the office equipment industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.

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Increase First Time Fix Rate

Understand the issue in advance, send the right parts, and ensure the right expertise is applied to the problem and avoid a second trip.

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Reduce Resolution Time

Waiting for a technician to arrive onsite can take days instead of hours. Resolve problems faster with a remote-first solution. 

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Reduce Truck Rolls

Determine in advance if a dispatch is required or, ideally, eliminate the expense through the use of a remote-first solution. 

Field Technician Support

Field technicians often arrive at a customer location only to discover they require additional support. They may not have the knowledge and experience needed to handle the given task. Or they didn’t have enough information prior to the visit that would have allowed them to arrive better prepared.

Sending additional support to the job can be costly. And makes it important that technicians arrive onsite prepared to fix the problem the first time.

With remote visual assistance technology, field technicians receive real time support. This is without having to physically send more (or any) people to the job.

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Office Equipment Installation

Office equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.

Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.

Support is available in real time, helping to ensure that office equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.

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Dynamic Customer Support

Customer service expectations have evolved alongside new and innovative technologies. Customers expect immediate attention, and they want quick answers with fast resolution.

Remote visual assistance technology helps customer support professionals provide customers with very specific guidance. Using a shared screen, technicians show customers how to resolve their problems.

If the issue cannot be resolved, remote virtual assistance technology provides a complete picture of the customer’s needs. It allows an onsite technician or a customer to fix the problem the first time.

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Helping Office Equipment Customers

Compugen
pitney bowes
Ricoh
RJYoung

Success Stories

What Some of Our Customers Are Saying

“A customer was unfamiliar with the correct usage and configuration for one of her machines. We conducted a Help Lightning call so that I could immediately assist her. I was able to save 2-hours of travel time and 1-hour of labor time in a matter of minutes.”

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Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.

Demo

Request a product demonstration from one of our experts.

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Free Trial

Try for free for 14 days, no credit card required.

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Additional Resources
new help lightning website

November 30, 2021

New Help Lightning Website: Introduction

We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…

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remote IT support services

November 16, 2021

Remote IT Support Services To Consider

Over the course of the last year, remote IT support services have become more than just a “nice to have”. It’s an essential component of any business looking to keep customers happy, support employees, and…

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reduce technician training time

November 11, 2021

UST Leverages Help Lightning to Reduce Technician Training Time

Ready to reduce technician training time? Staffing shortages are a common problem for companies throughout the world, compounded by the “great resignation” spurred on by COVID-19. Over the last decade, experienced employees are aging out…

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