Office Equipment

Maintaining Productivity for Companies and Teams

Office Equipment

Maintaining Productivity for Companies and Teams

Companies in the office
equipment industry across the
globe rely on Help Lightning.

90

Countries

200

Companies

60000

Users

Increase First Time
Fix Rate

Understand the issue in advance, send the right parts, and ensure the right expertise is applied to the problem and avoid a second trip.

Reduce Resolution Time

Waiting for a technician to arrive onsite can take days instead of hours. Resolve problems faster with a remote-first solution.

Reduce Truck Rolls

Determine in advance if a dispatch is required or, ideally, eliminate the expense through the use of a remote-first solution.

Explore the
Help Lightning Platform

See how our AR-enabled technology provides everyday value to you and your customers.

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Office Equipment Use Cases

Use Case: Field Technician Support

Field technicians often arrive at a customer location only to discover they require additional support. They may not have the knowledge and experience needed to handle the given task. Or they didn’t have enough information prior to the visit that would have allowed them to arrive better prepared.

Sending additional support to the job can be costly. And makes it important that technicians arrive onsite prepared to fix the problem the first time.

With remote visual assistance technology, field technicians receive real time support. This is without having to physically send more (or any) people to the job.

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Use Case: Office Equipment Installation

Office equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.

Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.

Support is available in real time, helping to ensure that office equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.

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Use Case: Dynamic Customer Support

Customer service expectations have evolved alongside new and innovative technologies. Customers expect immediate attention, and they want quick answers with fast resolution.

Remote visual assistance technology helps customer support professionals provide customers with very specific guidance. Using a shared screen, technicians show customers how to resolve their problems.

If the issue cannot be resolved, remote virtual assistance technology provides a complete picture of the customer’s needs. It allows an onsite technician or a customer to fix the problem the first time.

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SUCCESS STORIES

What Our Customers
Are Saying

A customer was unfamiliar with the correct usage and configuration for one of her machines. We conducted a Help Lightning call so that I could immediately assist her. I was able to save 2-hours of travel time and 1-hour of labor time in a matter of minutes.