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Improve Safety, Problem Resolution, and Operational Efficiency


Improve Safety, Problem Resolution, and Operational Efficiency

Manufacturing leaders across the globe rely on Help Lightning to support and train technicians, and to effectively collaborate, solve problems and maintain their critical equipment uptime.







Improve Equipment Uptime

Whether you are supporting equipment in offices, hospitals or factories, uptime is critical to keep operations running smoothly.

Reduce Resolution Time

Waiting for a technician to arrive onsite can take days instead of hours. Resolve problems faster with a remote-first solution.

Improve Customer Satisfaction

Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.

Explore the
Help Lightning Platform

See how our AR-enabled technology provides everyday value to you and your customers.

Visual Remote Guidance Platform
for Enterprise Transformation

  • Hyper‑Quick Merged Reality

    Unlock the power for extremely fast, accurate remote expert assistance with patented Merged Reality.

    Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.

  • Curated Quick Knowledge

    Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions.

    Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.

  • Auto-Guided Self-Help

    Enriched standard operating procedures with video,
    AR, and annotated pictures that can be authored by
    any user enterprise-wide.

    Ensure compliance at each step. Eliminate delays and issues altogether with instant access to a context-aware, mixed reality remote expert at any step for inspection, validation, education, or problem resolution.

  • Industry 4.0 Spatial Computing

    AR visualization helps you find assets easily. Quickly locate faulty equipment in a crowded, multi-asset environment by scanning the field with your mobile device or smart glasses.

    Quick access to organizational knowledge from multiple sources — subject matter experts, guidance automation, knowledge bank, IoT real-time data and enterprise content — improves efficiency and minimizes downtime. Get real-time stats about the system’s components from your mobile device. View the big picture with unmatched spatial computing accuracy to find what you need to get the job done faster. You can even add merged-reality remote expert collaboration for speed to resolution and unmatched uptime.

  • AI‑Enabled Value Analytics

    Sophisticated value analytics for you to understand your successes and where there are opportunities to improve. AI support for trend predictions and what-if analysis is included.

    Drill down through interactive visual scorecards and metric measurements by region, division, product-line, equipment model, customer, incident type, even user groupings and skills, to understand what is working well and where you need to improve.

Manufacturing Use Cases

Our AR-enabled, remote assistance software supports a wide variety of manufacturing use cases.


Factory Equipment Installation

The Problem: Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.

Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.

Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.


Safety Audits

The Problem: Safety is a top priority for companies. But consistent safety audits are challenging and costly when specialists and auditors are required to be onsite.

Timely audits are essential for workplace safety. They are also required to maintain compliance with laws and regulations. Additionally, a complete audit is often needed to obtain permits, and is sometimes required to contract jobs.

Remote visual assistance software allows you to conduct thorough safety audits. You can easily maintain standards for machinery, job sites, technician safety compliance and much more. All at a fraction of the time and cost of in-person audits.


Factory Acceptance Testing (FAT)

The Problem: Factory acceptance tests (FAT) typically occur at the vendor’s facility. This can result in start up delays if everyone required on the customer’s team cannot be available for onsite testing.

Additionally, time and manual labor required for effective FATs can be costly to the manufacturer. Especially if they do not meet customer criteria and require additional time and manual labor.

An ability to conduct factory acceptance tests with the help of remote visual assistance software benefits both the manufacturer and customer.


Production Line Optimization

The Problem: There are many variables involved in line optimization. In fact, one faulty section could have negative repercussions on the rest of the line.

Remote virtual assistance software offers the ability for research and development engineers to support factory engineers. And they can do this in real time, from any location.

They can review production line first batches, and help fine tune for full production. The line can be effectively audited to ensure optimal functionality for the given operation.


What Our
Customers Are Saying

Our sales team can use Help Lightning for walkthroughs with customers to verify if a system is a good fit for them. We can also reduce follow-up and support visits.


Explore the
Help Lightning Platform


Request a product demonstration from one of our experts.


We’d like to understand your needs and provide a value analysis.


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