Manufacturing leaders across the globe rely on Help Lightning to support and train technicians. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.
Improve Equipment Uptime
Whether you are supporting equipment in offices, hospitals or factories, uptime is critical to keep operations running smoothly.
Reduce Resolution Time
Waiting for a technician to arrive onsite can take days instead of hours. Resolve problems faster with a remote-first solution.
Improve Customer Satisfaction
Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.
Manufacturing Use Cases
Our AR-enabled, remote assistance software supports a wide variety of manufacturing use cases.
Internal
Factory Equipment Installation
The Problem: Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.
Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.
Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.
Internal
Safety Audits
The Problem: Safety is a top priority for companies. But consistent safety audits are challenging and costly when specialists and auditors are required to be onsite.
Timely audits are essential for workplace safety. They are also required to maintain compliance with laws and regulations. Additionally, a complete audit is often needed to obtain permits, and is sometimes required to contract jobs.
Remote visual assistance software allows you to conduct thorough safety audits. You can easily maintain standards for machinery, job sites, technician safety compliance and much more. All at a fraction of the time and cost of in-person audits.
External
Factory Acceptance Testing (FAT)
The Problem: Factory acceptance tests (FAT) typically occur at the vendor’s facility. This can result in start up delays if everyone required on the customer’s team cannot be available for onsite testing.
Additionally, time and manual labor required for effective FATs can be costly to the manufacturer. Especially if they do not meet customer criteria and require additional time and manual labor.
An ability to conduct factory acceptance tests with the help of remote visual assistance software benefits both the manufacturer and customer.
Internal
Production Line Optimization
The Problem: There are many variables involved in line optimization. In fact, one faulty section could have negative repercussions on the rest of the line.
Remote virtual assistance software offers the ability for research and development engineers to support factory engineers. And they can do this in real time, from any location.
They can review production line first batches, and help fine tune for full production. The line can be effectively audited to ensure optimal functionality for the given operation.
Case Studies
What Some of Our Customers Are Saying
“If we get a call after hours and a Help Lightning session can help, on-call technicians can provide support from home with their smartphones. Our technicians love that availability, whether they’re on-call or in the field.”
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Additional Resources
December 14, 2022
What Happens When You Make Remote Visual Assistance Central to How Your Company Functions?
Remote visual assistance is a powerful solution for field service, and its ability to deliver ROI extends broadly through organizations.
August 25, 2022
Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
While unplanned downtime was once accepted as ‘this is just how it goes,’ advances in technology are proving it can become a rare event. Many companies are even aiming for zero unplanned downtime as a key operational goal.
Learn More about Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…