Companies in the distribution & logistics industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.
Reduce Operational Costs
From efficient training & onboarding to avoiding unnecessary travel, reduce costs with a remote first approach.
Improve Equipment Uptime
Whether you are supporting equipment in offices, hospitals or factories, uptime is critical to keep operations running smoothly.
Improve Customer Satisfaction
Use of a proven technology to reduce costs and solve problems quickly helps reduce friction with important customers.
Equipment Inspections
Regular equipment inspection and review is critical for efficient operations, longevity of equipment, and most importantly, job safety. Easy access to thorough equipment inspections and reviews increases likelihood of catching problems before they escalate.
Remote visual assistance software merges two video streams, that of an expert and an onsite tech. This allows you to perform comprehensive equipment inspections and reviews in real time. This is true whether they are happening a block away, or on another continent.
Safety Audits
Safety is a top priority for companies. But consistent safety audits are challenging and costly when specialists and auditors are required to be onsite.
Timely audits are essential for workplace safety. They are also required to maintain compliance with laws and regulations. Additionally, a complete audit is often needed to obtain permits, and is sometimes required to contract jobs.
Remote visual assistance software allows you to conduct thorough safety audits. You can easily maintain standards for machinery, job sites, technician safety compliance and much more. All at a fraction of the time and cost of in-person audits.
Auditors and safety specialists have the ability to use merged video screens for complete control over inspections from anywhere. They can easily point out areas that are not in compliance or at risk for future problems.
Equipment Installation
With a global labor shortage, equipment installations face increasing risks related to safety, project timelines, and operational reliability. It can be challenging to keep project schedules on time. And it is costly to send field crews onsite for installations.
This type of remote guidance software enables fast and effective factory installation. It provides complete ac- cess for specialists without requiring them to be physically onsite. Instead, they provide coordinated instructions and training for all onsite installation including mechanical and electrical.
The technology allows for comprehensive real time safety reviews and testing. It also supports virtual documentation to ensure proper installation and maintenance.
Helping Distribution & Logistics Customers
Case Studies
What Some of Our Customers Are Saying
Siemens Healthineers has successfully rolled out Help Lightning’s remote expertise solution to more than 2000 agents in 25 countries. From signing the first contract to the final handoff to their service operations teams, the rollout has taken just ten months.
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Additional Resources
November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…
September 16, 2021
Why Building Great Customer Relationships Is Easier With Remote Expert Guidance
If you want to build truly great customer relationships, you must figure out the underlying situational awareness and intentionality that allows them to grow. Managing customer relationships is a difficult task that must be met…
Learn More about Why Building Great Customer Relationships Is Easier With Remote Expert Guidance
September 7, 2021
How To Drive Sales And Loyalty By Improving B2B Customer Experience
Improving the B2B (Business-to-Business) customer experience is often not a priority because it represents a distinct marketing and customer support challenge. Unlike B2C (Business-to-Consumer) businesses, which more easily recognize how they can stoke customer loyalty…
Learn More about How To Drive Sales And Loyalty By Improving B2B Customer Experience