Reimagine Service for 2025 and Beyond
The future of service is finally here—2025 marks the moment when cutting-edge remote visual guidance and AI have crossed the chasm from hype to transformative reality, unleashing an entirely new world of speed, efficiency, and customer delight.
Help Lightning Editorial Team
2025 Buyer’s Guide to Enterprise Remote Visual Guidance Software, AI Edition
The 2025 Remote Visual Guidance Buyer’s Guide, AI Edition, including Trends, Use Cases, Benefits, Core Feature-Functionality, Vendor Competency, and Should Ask Questions.
Michael R. Blumberg
President,
Reducing the Cost of Downtime
Remote Visual Assistance: The Optimal Last Mile Support Tool for Reducing the Cost of Downtime.
Michael R. Blumberg
President,
Facilitating Effective Self-Service and Superior CX through Remote Visual Assistance
Is Your Organization Ready to Provide Self-Service for Your Customers and Field Technicians?
Michael R. Blumberg
President,
Right to Repair Guide
A Guide on Leveraging Augmented Reality to Comply wIth Regulations and Create New Revenue Streams
Help Lightning Editorial Team
AR State of the Market Report
AR-Enabled Visual Support Technology: A State of the Market Report
John Carroll
CEO,
A Guide to Maximizing Service Revenue
A Guide to Maximizing Service Revenue Through Investment In Remote Visual Assistance Technology
Michael R. Blumberg
President,
An RA Guide to Customer Success Through Strategic Planning
Remote Assistance Software: A Guide to Customer Success Through Strategic Planning
Help Lightning Editorial Team
2022-23 Field Service Sentiment Study
Economic Boom or Bust: 2022-23 Field Service Sentiment Study
Michael R. Blumberg
President,