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Reducing the Cost of Downtime

Remote Visual Assistance: The Optimal Last Mile Support Tool for Reducing the Cost of Downtime.
Michael R. Blumberg
President, 
Blumberg Advisory Group
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Facilitating Effective Self-Service and Superior CX through Remote Visual Assistance

Is Your Organization Ready to Provide Self-Service for Your Customers and Field Technicians?
Michael R. Blumberg
President, 
Blumberg Advisory Group
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Right to Repair Guide

A Guide on Leveraging Augmented Reality to Comply wIth Regulations and Create New Revenue Streams
Help Lightning Editorial Team
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2022-23 Remote Visual Assistance Buyer’s Guide

The Remote Assistance Buyer’s Guide including Trends, Use Cases, Benefits, Core Feature-Functionality, Vendor Competency, and Should Ask Questions.
Michael R. Blumberg
President, 
Blumberg Advisory Group
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AR State of the Market Report

AR-Enabled Visual Support Technology: A State of the Market Report
John Carroll
CEO, 
Service Council
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A Guide to Maximizing Service Revenue

A Guide to Maximizing Service Revenue Through Investment In Remote Visual Assistance Technology
Michael R. Blumberg
President, 
Blumberg Advisory Group
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A Guide to Customer Success Through Strategic Planning

Remote Assistance Software: A Guide to Customer Success Through Strategic Planning
Help Lightning Editorial Team
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2022-23 Field Service Sentiment Study

Economic Boom or Bust: 2022-23 Field Service Sentiment Study
Michael R. Blumberg
President, 
Blumberg Advisory Group
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2021 Field Service Industry Sentiment Study

Hypergrowth or Business as Normal: 2021Field Service Industry Sentiment Study
Michael R. Blumberg
President, 
Blumberg Advisory Group
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