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The Silver Tsunami Survival Guide

Planning for the Loss of Expertise Among Field Technicians

  • Help Lightning Editorial Team

Service organizations will face an alarming shortage of technicians in the coming years. The question is, how will they manage the departure of experienced field technicians while preparing the next-generation for success? Service organizations must invest in new methods of training and education for on-boarding new workers while retaining the expertise of departing technicians. The good news is… there is hope.

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