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The Silver Tsunami Survival Guide
Planning for the Loss of Expertise Among Field Technicians
Help Lightning Editorial Team
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Service organizations will face an alarming shortage of technicians in the coming years. The question is, how will they manage the departure of experienced field technicians while preparing the next-generation for success? Service organizations must invest in new methods of training and education for on-boarding new workers while retaining the expertise of departing technicians. The good news is… there is hope.