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AR State of the Market Report

AR-Enabled Visual Support Technology: A State of the Market Report


Service Council first surveyed its member community about Augmented Reality sentiment and adoption in 2017. In 2021, Service Council gathered updated information about AR in both the Voice of the Field Service Engineer (VoFSE) survey and the Technology Investment Plans survey. This report highlights the state of the market for AR technology in Field Service, an analysis of how that has evolved since the original survey, and a suggestion about how that evolution is likely to continue over the next two years.

This report contains:

  • Executive Summary
  • Evolution of AR in Field Service
  • Near-Term Outlook
  • Current Assessment

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