The Leader In Remote Visual Assistance
With Help Lightning, customers are enhancing service revenue, extending workforce capacity and achieving immediate performance improvements including:
- 35% increase in first-time fix rates
- 30% reduction in time to resolution
- 20% improvement in phone fix rate
- 30% increase in end customer satisfaction
AR-Enabled To Solve Complex Problems
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
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- Fixing issues on the first call
- Minimizing truck rolls
- Extending the capacity of your workforce
- Measuring field service performance
Due to the above, costs escalate, and customer satisfaction suffers, jeopardizing revenue and profitability.
