Help Lightning has proven to be a valuable troubleshooting tool. The built-in accessories bring the session to life, and provide supplemental aid to achieve remote resolution.
The amount of support from the Customer Success Team exceed my expectations. Really great, best in class support well into the use of this great tool. Love this aspect of the support model.
We're proud to be taking advantage of this cutting-edge technology and driving down costs as well as improving the overall customer experience.
Help Lightning exclusively provides Virtual Interactive Presence through the use of Merged Reality. Our patented technology allows your remote experts to virtually reach out and touch what their service tech or customer is working on.
Help Lightning uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.
Use Your Existing Devices!
Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate as though they were working side-by-side. They can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.
The Advantage of Virtual Interactive Presence
Merged Reality allows remote experts to virtually reach out and touch what their service tech or customer is working on.
Studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*
* Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**
** British Journal of Clinical Psychology
Using Merged Reality to Provide Remote Expertise Increases Profitability and Customer Experience
Show Me the Product!
Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.
A full product demonstration only takes about 15 minutes.