Remote Visual Assistance Software
With Help Lightning, customers are enhancing service revenue, extending workforce capacity and achieving immediate performance improvements including:
- 35% increase in first-time fix rates
- 30% reduction in time to resolution
- 20% improvement in phone fix rate
- 30% increase in end customer satisfaction
AR-Enabled To Solve Complex Problems
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Download A Customer Case Study
- Fixing issues on the first call
- Minimizing truck rolls
- Extending the capacity of your workforce
- Measuring field service performance
Due to the above, costs escalate, and customer satisfaction suffers, jeopardizing revenue and profitability.
Learn how Cincinnati, Inc made the transformation with the help of remote visual assistance software.
