AR-Enabled Technology
Help Lightning is the only AR-enabled remote assistance software available with merged reality. This patented “hands-in” technology offers a unique way to improve communications. There’s no better way to work virtually side-by-side with your customers.
Partnership Approach
We work very closely with our customers to understand both their initial and continuing needs to maximize value from their investment while supporting their successful deployment. We use direct customer input to drive our roadmap and configuration options.
Strategic Planning
The acquisition of new technology requires a strategic plan to support enterprise adoption, shorten the time to value and support a thoughtful expansion. We engage directly with company leadership to set strategic objectives, track and measure ROI.
How It Works
Performance
Improvements.
Lightning Fast.
First-Time Fix Rates
35%
Phone Fix
Rate
20%
End Customer Satisfaction
30%
Time to
Resolution
30%
Trusted Around the World
Case Studies
What Some of Our Customers Are Saying
“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”
How We Fit Into Your Process
We recognize the importance of integrating with or supporting the systems already in place within your organization. View our growing list of solution, technology and service partners.
Explore the
Help Lightning Platform
See how our AR-enabled technology provides
everyday value to you and your customers.
Demo
Request a product demonstration from one of our experts.
Free Trial
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Additional Resources
November 18, 2021
Help Lightning Named to Fast Company’s First-Ever List of the Next Big Things in Tech
New Recognition Program Highlights Tech Breakthroughs That Promise to Define the Future of Their Industries
November 9, 2021
Help Lightning Acquires Fieldbit
Acquisition significantly enhances Help Lightning’s industry-leading remote assistance solution with new, expansive capabilities to deepen enterprise customer value
September 29, 2021
Augmented Reality State of the Market: Research & Trends in AR Adoption
Today, AR can serve as an expert advisor to customer support and technical support staff, helping to accurately triage problems and quickly propose resolutions. There’s little doubt that AR can provide significant benefits for field…
Learn More about Augmented Reality State of the Market: Research & Trends in AR Adoption