Virtual Expertise Software

    Improve first-time fix rates, extend workforce capacity and improve customer satisfaction.

Customer Testimonials

We are seeing huge internal efficiency gains when it comes to fixing complex problems the first time, avoiding dispatches altogether.

— Sr. Manager, Global Service Technology

We are already seeing a 50% improvement in our ability to ship the right part the first time because we have eyes on that equipment.

— Sr. Manager, Global Service Technology

We get a lot of value out of this on a regular basis.

— Manager, US Technology Technical Service

Virtual Expertise

Whether you are facing workforce attrition, quality and responsiveness issues, or the inability to measure field service performance, Help Lightning will enable you to do more with less and accelerate the transformation of your field service organization from a cost center to a profit center.

From Service Center to Profit Center

Field service organizations need to transform their service centers into profit centers but struggle with:

  • Fixing issues on the first call, minimizing truck rolls and speeding resolution times
  • An aging workforce and the need to do more with a less experienced workforce
  • Measuring field service performance
  • The inability to adapt quickly enough to increased demand

Due to the above, costs escalate, and customer satisfaction suffers, jeopardizing revenue and profitability.

Why organizations choose Help Lightning

  • Accelerate transformation to profit center
  • Measure and improve efficiency and cost performance
  • Enhance customer satisfaction
  • Improve key metrics such as first-time fix rate 
  • Drive user acceptance and adoption
  • Keep field techs engaged and productive

Industry-specific Expertise and a
Partnership Approach

  • Our software is intuitive and requires minimal training
  • Our software is compatible with your existing devices
  • We can get you up and running quickly
Partnership Approach
  • We understand your industry and what it takes to power your transformation agenda
  • We are with you every step of the way to ensure your business goals are realized
  • We are responsive and flexible
  • We know what it takes to sell and support enterprise software
  • We help you make more informed decisions by delivering reports to validate results
  • We scale with your needs to help you meet increased demand

Help Lightning in the News

What our Customers are saying

We chose to pursue a partnership with Help Lightning because of true ease of use.

— Sr. Manager, Global Service Technology

It takes 5 minutes to train my internal folks… and just as quick for our customers to pick up the immediate inherent value.

— Sr. Manager, Global Service Technology

We are really excited about introducing this technology into the way we work with our customers every day.

— Sr. Manager, Global Service Technology

Trusted around the world 

Show Me the Product!

Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.

A full product demonstration only takes about 15 minutes.

In the meantime, you can watch our demo videos to preview the product.

Demo Request Form

© 2015-2020 Help Lightning, Inc.  |  All rights reserved.