• HELP LIGHTNING

    Be There Instantly

    Help Lightning uses Merged Reality to blend two real-time video streams into an interactive environment.

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  • HELP LIGHTNING

    Virtual Interactive Presence

    You can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.

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  • HELP LIGHTNING

    Easy to Implement

    Using existing mobile devices, experts can now visually collaborate as though they were working side-by-side.

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Customer Testimonials

You've hit it directly. This service capability, whether it's laptops, desktops, whether it's servicing networks in a data center or whether it's healthcare... this is a no-brainer because you actually don't have to be there half the time.

Industry Expert

My CSM "made the process seamless."

Marketing Technology Global Portfolio Manager

Help Lightning saved the day! Without this technology, it would have been tough if not impossible to provide the assistance to correctly install the tray heater.

Technical Support Specialist

Help Lightning exclusively provides Virtual Interactive Presence through the use of Merged Reality. Our patented technology allows your remote experts to virtually reach out and touch what their service tech or customer is working on.

How does it work? Watch a Demo Video! or Attend a Webinar!

Merged Reality and Virtual Interactive Presence

Help Lightning uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.

Use Your Existing Devices!

Help Lightning runs on your existing mobile devices (iOS, Android) or a web-browser. There's no new hardware to purchase! Experts can now provide remote assistance as though they're working side-by-side. They can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.

The Advantage of Virtual Interactive Presence

Merged Reality allows remote experts to virtually reach out and touch what their service tech or customer is working on.
Studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*
* Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**
** British Journal of Clinical Psychology

Using Merged Reality to Provide Remote Expertise
Increases Profitability and Customer Experience

Maximize
  • Cognition
  • Speed
  • Satisfaction
  • Customer Experience
Minimize
  • Delays
  • Costs
  • Waste
  • Downtime
Create
  • Differentiation
  • New Growth
  • Customer Loyalty
  • Superior Service

Our Customers

Show Me the Product!

Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.
A full product demonstration only takes about 15 minutes.
In the meantime, you can watch our demo videos to preview the product.

Demo Request Form

For sales inquiries, general product questions, or to schedule a demo, please complete the form below.