AR-Enabled
Help Lightning is the only AR-enabled remote assistance software available with merged reality. This patented “hands-in” technology offers a unique way to improve communications. There’s no better way to work virtually side-by-side with your customers.
Partnership Approach
We work very closely with our customers to understand both their initial and continuing needs to maximize value from their investment while supporting their successful deployment. We use direct customer input to drive our roadmap and configuration options.
Strategic Planning
The acquisition of new technology requires a strategic plan to support enterprise adoption, shorten the time to value and support a thoughtful expansion. We engage directly with company leadership to set strategic objectives, track and measure ROI.
How It Works
Augmenting Your Field Services
Gain efficiency, reduce expenses, improve customer experience, and maintain product expertise with:
- Spatial Computing
- Knowledge Collaboration
- Guidance Automation
- Visualization for Industry 4.0
Help Lightning provides an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians.
Performance
Improvements.
Lightning Fast.
First-Time Fix Rates
35%
Phone Fix
Rate
20%
End Customer Satisfaction
30%
Time to
Resolution
30%
Trusted Around the World
Case Studies
What Some of Our Customers Are Saying
“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”
How We Fit Into Your Process
We recognize the importance of integrating with or supporting the systems already in place within your organization. View our growing list of solution, technology and service partners.
Explore the
Help Lightning Platform
See how our AR-enabled technology provides
everyday value to you and your customers.
Demo
Request a product demonstration from one of our experts.
Free Trial
Try for free for 14 days, no credit card required.
Additional Resources
October 14, 2022
Field technicians can now work with remote product support experts to virtually interact in real-time within a technician’s field of view.
December 14, 2021
Help Lightning Announces 60% New Customer Growth In 2021
Remote visual assistance leader continues its strong growth trajectory driven by demand for its augmented reality-enabled technology; adds American Express, Nestle USA, and DirecTV to its list of large enterprise customers
Learn More about Help Lightning Announces 60% New Customer Growth In 2021
November 18, 2021
Help Lightning Named to Fast Company’s First-Ever List of the Next Big Things in Tech
New Recognition Program Highlights Tech Breakthroughs That Promise to Define the Future of Their Industries