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AR-Enabled Remote Visual Assistance

4-6X Faster Problem Resolution With Merged Reality

Our technology supports enterprise organizations that need to solve problems in real time. Today, we're increasing first time fix rates, extending workforce capacity, and improving customer satisfaction for 200+ customers in over 90 countries.

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See How it Works

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Help Lightning is the only AR-enabled remote assistance software available with merged reality. This patented “hands-in” technology offers a unique way to improve communications. There’s no better way to work virtually side-by-side with your customers.

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Partnership Approach

We work very closely with our customers to understand both their initial and continuing needs to maximize value from their investment while supporting their successful deployment. We use direct customer input to drive our roadmap and configuration options.

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Strategic Planning

The acquisition of new technology requires a strategic plan to support enterprise adoption, shorten the time to value and support a thoughtful expansion. We engage directly with company leadership to set strategic objectives, track and measure ROI.

How It Works


Onsite technician or customer needs help

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Expert sends link to initiate a video call so expert can see what technician sees


Technician receives guidance enabled with the help of augmented reality


Technician solves the problem on their first trip, improving customer satisfaction

Augmenting Your Field Services

Gain efficiency, reduce expenses, improve customer experience, and maintain product expertise with:

  • Spatial Computing
  • Knowledge Collaboration
  • Guidance Automation
  • Visualization for Industry 4.0

Help Lightning provides an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians.

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Lightning Fast.

First-Time Fix Rates


Phone Fix


End Customer Satisfaction


Time to


Trusted Around the World

Nestle HealthScience
Coca Cola Consolidated
Boston Scientific
Henny Penny

Case Studies

What Some of Our Customers Are Saying

“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”

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View Case Study

How We Fit Into Your Process

We recognize the importance of integrating with or supporting the systems already in place within your organization. View our growing list of solution, technology and service partners.

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Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.


Request a product demonstration from one of our experts.

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We’d like to understand your needs and provide a value analysis.

Value Analysis

Additional Resources
merged reality human gestures

March 16, 2023

How Merged Reality and Human Gestures Speed Communication and Accuracy

Using human gestures within a merged reality environment can improve communication and problem solving significantly. MR technology provides a space for humans to interact, verbally and visually, to collaborate side by side, as if in the same room.

Learn More

AR-enabled RVA

January 30, 2023

These Industries Are Finding Success Using AR in Unexpected Ways

Companies are increasingly realizing that it’s not enough to stay current with technology. In today’s world, staying competitive requires proactively implementing technologies that are most impactful to business objectives. Doing so ahead of competitors translates…

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December 21, 2022

A Letter From Our CEO

As we bring a close to 2022, we wanted to share our thoughts with you, our wonderful Customers and Partners.

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