• HELP LIGHTNING

    Be There Instantly

    Help Lightning uses Merged Reality to blend two real-time video streams into an interactive environment.

  • HELP LIGHTNING

    Virtual Interactive Presence

    You can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.

  • HELP LIGHTNING

    Easy to Implement

    Using existing mobile devices, experts can now visually collaborate as though they were working side-by-side.

Customer Testimonials

Saved a heap of time in trying to guess what they were looking at and them guess what I was talking about.

National Service Manager

It takes 5 minutes to train my internal folks... and just as quick for our customers to pick up the immediate inherent value.

Sr. Manager, Global Service Technology

Help Lightning is reassuring and building confidence in our new field techs.

Technical Support Specialist

Improve both your customer experience and relationships by changing the speed, quality, and responsiveness of your service organization.

Merged Reality and Virtual Interactive Presence

Help Lightning uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.

Use Your Existing Devices!

Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate as though they were working side-by-side. They can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.

Using Merged Reality to Provide Remote Expertise
Increases Profitability and Customer Experience

Maximize
  • Cognition
  • Speed
  • Satisfaction
  • Customer Experience
Minimize
  • Delays
  • Costs
  • Waste
  • Downtime
Create
  • Differentiation
  • New Growth
  • Customer Loyalty
  • Superior Service

The Advantage of Virtual Interactive Presence

Merged Reality allows remote experts to virtually reach out and touch what their service tech or customer is working on.
Studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*
* Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**
** British Journal of Clinical Psychology