AR-Enabled
Help Lightning is the only AR-enabled remote assistance software available with merged reality. This patented “hands-in” technology offers a unique way to improve communications. There’s no better way to work virtually side-by-side with your customers.
Partnership Approach
We work very closely with our customers to understand both their initial and continuing needs to maximize value from their investment while supporting their successful deployment. We use direct customer input to drive our roadmap and configuration options.
Strategic Planning
The acquisition of new technology requires a strategic plan to support enterprise adoption, shorten the time to value and support a thoughtful expansion. We engage directly with company leadership to set strategic objectives, track and measure ROI.
How It Works
Augmenting Your Field Services
Gain efficiency, reduce expenses, improve customer experience, and maintain product expertise with:
- Spatial Computing
- Knowledge Collaboration
- Guidance Automation
- Visualization for Industry 4.0
Help Lightning provides an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians.
Performance
Improvements.
Lightning Fast.
First-Time Fix Rates
35%
Phone Fix
Rate
20%
End Customer Satisfaction
30%
Time to
Resolution
30%
Trusted Around the World
Case Studies
What Some of Our Customers Are Saying
“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”
How We Fit Into Your Process
We recognize the importance of integrating with or supporting the systems already in place within your organization. View our growing list of solution, technology and service partners.
Explore the
Help Lightning Platform
See how our AR-enabled technology provides
everyday value to you and your customers.
Demo
Request a product demonstration from one of our experts.
Free Trial
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Additional Resources
November 16, 2022
Hands-Free AR-Enabled Tech For Field Technicians is Improving Safety and Efficiency
When mobile-first technologies became ubiquitous on jobsites, they changed how field technicians operated. There was no longer the need to travel to multiple sites, go back to the main office to complete work and get…
Learn More about Hands-Free AR-Enabled Tech For Field Technicians is Improving Safety and Efficiency
October 13, 2022
Using RVA to Make Machine Downtime More Efficient
Whether planned or unplanned, manufacturing companies’ objective with downtime is to avoid it when possible, and make it efficient when it’s necessary.
Learn More about Using RVA to Make Machine Downtime More Efficient
September 15, 2022
Optimize Planned Downtime Using Remote Visual Assistance
With Remote Visual Assistance technology (RVA), planned downtime no longer has to be a dreaded fact of life on the job site. Instead, it can be fast, efficient, and in complete alignment with planned downtime protocol.
Learn More about Optimize Planned Downtime Using Remote Visual Assistance