• Next Generation Video Collaboration Services

    Enabling experts to virtually work side-by-side with anyone needing help, anywhere in the world

    How It Works Request a Demo

The Leader In Remote Visual Assistance

With Help Lightning, customers are enhancing service revenue, extending workforce capacity and achieving immediate performance improvements including:

  • 35% increase in first-time fix rates
  • 30% reduction in time to resolution
  • 20% improvement in phone fix rate
  • 30% increase in end customer satisfaction

Schedule a call to learn more

AR-Enabled To Solve Complex Problems

Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.

Learn more about our software

  • augmented reality features
  • remote visual assistance
  • From Service Center to Profit Center
  • next generation video collaboration services

Why Help Lightning?

Easy-to-Use
  • Our software is intuitive and requires minimal training
  • Our software is compatible with your existing devices
  • We can get you up and running quickly
Partnership Approach
  • We understand your industry and what it takes to power your transformation agenda
  • We are with you every step of the way to ensure your business goals are realized
  • We are responsive and flexible
Enterprise-grade
  • We know what it takes to sell and support enterprise software
  • We help you make more informed decisions by delivering reports to validate results
  • We scale with your needs to help you meet increased demand

From Service Center to Profit Center

Field service organizations need to transform their service centers into profit centers but struggle with:

  • Fixing issues on the first call
  • Minimizing truck rolls
  • Extending the capacity of your workforce
  • Measuring field service performance

Due to the above, costs escalate, and customer satisfaction suffers, jeopardizing revenue and profitability.

Learn how Cincinnati, Inc made the transformation

Ready to learn more?

Watch a video or Attend a Webinar!

Help Lightning in the News

What Our Customers Are Saying

We chose to pursue a partnership with Help Lightning because of true ease of use.

— Sr. Manager, Global Service Technology

It takes 5 minutes to train my internal folks… and just as quick for our customers to pick up the immediate inherent value.

— Sr. Manager, Global Service Technology

We are really excited about introducing this technology into the way we work with our customers every day.

— Sr. Manager, Global Service Technology

Trusted Around The World

Demo Request Form

Show Me the Product!

Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.

A full product demonstration only takes about 15 minutes.

In the meantime, you can watch our demo videos to preview the product.

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