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AR-Enabled Remote Visual Assistance

4-6X Faster Problem Resolution With Merged Reality

Our technology supports enterprise organizations that need to solve problems in real time. Today, we're increasing first time fix rates, extending workforce capacity, and improving customer satisfaction for 200+ customers in over 90 countries.

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See How it Works

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AR-Enabled

Help Lightning is the only AR-enabled remote assistance software available with merged reality. This patented “hands-in” technology offers a unique way to improve communications. There’s no better way to work virtually side-by-side with your customers.

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Partnership Approach

We work very closely with our customers to understand both their initial and continuing needs to maximize value from their investment while supporting their successful deployment. We use direct customer input to drive our roadmap and configuration options.

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Strategic Planning

The acquisition of new technology requires a strategic plan to support enterprise adoption, shorten the time to value and support a thoughtful expansion. We engage directly with company leadership to set strategic objectives, track and measure ROI.

How It Works

1

Onsite technician or customer needs help

Service agent at a desktop

2

Expert sends link to initiate a video call so expert can see what technician sees

3

Technician receives guidance enabled with the help of augmented reality

4

Technician solves the problem on their first trip, improving customer satisfaction

Augmenting Your Field Services

Gain efficiency, reduce expenses, improve customer experience, and maintain product expertise with:

  • Spatial Computing
  • Knowledge Collaboration
  • Guidance Automation
  • Visualization for Industry 4.0

Help Lightning provides an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians.

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Performance
Improvements.
Lightning Fast.

First-Time Fix Rates

35%

Phone Fix
Rate

20%


End Customer Satisfaction

30%

Time to
Resolution

30%


Trusted Around the World

Nestle HealthScience
Coca Cola Consolidated
DirecTV
Siemens
Boston Scientific
Bouygues
Otis
Bunn
Cox
Diversey
Henny Penny
Husky
Ricoh
Unisys

Case Studies

What Some of Our Customers Are Saying

“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”

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How We Fit Into Your Process

We recognize the importance of integrating with or supporting the systems already in place within your organization. View our growing list of solution, technology and service partners.

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Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.

Demo

Request a product demonstration from one of our experts.

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Analysis

We’d like to understand your needs and provide a value analysis.

Value Analysis

Additional Resources
AR-enabled RVA

January 30, 2023

These Industries Are Finding Success Using AR in Unexpected Ways

Companies are increasingly realizing that it’s not enough to stay current with technology. In today’s world, staying competitive requires proactively implementing technologies that are most impactful to business objectives. Doing so ahead of competitors translates…

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December 21, 2022

A Letter From Our CEO

As we bring a close to 2022, we wanted to share our thoughts with you, our wonderful Customers and Partners.

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ROI

December 14, 2022

What Happens When You Make Remote Visual Assistance Central to How Your Company Functions?

Remote visual assistance is a powerful solution for field service, and its ability to deliver ROI extends broadly through organizations.

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