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  • Next Generation Video Collaboration Services

    Enabling business experts to virtually work side-by-side with anyone needing help, anywhere in the world

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remote visual assistance software

Remote Visual Assistance Software

With Help Lightning, customers are enhancing service revenue, extending workforce capacity and achieving immediate performance improvements including:

  • 35% increase in first-time fix rates
  • 30% reduction in time to resolution
  • 20% improvement in phone fix rate
  • 30% increase in end customer satisfaction

Schedule a call to learn more

AR-Enabled To Solve Complex Problems

Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.

Learn more about our software

  • augmented reality features
  • remote visual assistance software
  • ar software
  • next generation video collaboration services

Download A Customer Case Study

From Service Center to Profit Center

Field service organizations need to transform their service centers into profit centers but struggle with:

remote visual assistance software
  • Fixing issues on the first call
  • Minimizing truck rolls
  • Extending the capacity of your workforce
  • Measuring field service performance

Due to the above, costs escalate, and customer satisfaction suffers, jeopardizing revenue and profitability.

Learn how Cincinnati, Inc made the transformation with the help of remote visual assistance software.

Ready to learn more?

Request a free demo  or  Read customer testimonials

Help Lightning in the News

What Our Customers Are Saying

We chose to pursue a partnership with Help Lightning because of true ease of use.

— Sr. Manager, Global Service Technology

It takes 5 minutes to train my internal folks… and just as quick for our customers to pick up the immediate inherent value.

— Sr. Manager, Global Service Technology

We are really excited about introducing this technology into the way we work with our customers every day.

— Sr. Manager, Global Service Technology

Trusted Around The World

Ready For A Free Demo?

Help Lightning's remote visual assistance software offers a number of "wow" moments - you really need to see it to believe it.

To experience Help Lightning on your own device, simply complete this form to request an interactive demo.

One of our team members will contact you directly to schedule the demo. You can plan on about 45 minutes for the full demo experience. In the meantime, take a few minutes to watch one of our product videos to preview the product.

Help Lightning

  • 1500 1st Av N, Birmingham AL 35203

  • +1 800 651-8054 (America)

  • +44 7770 681 835 (Europe)

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