Choose your Adventure.
Take a closer look.
Help Threads. When the live session ends, the Thread saves what happened.
Live view. Point the camera at the equipment so the expert can guide the work in context — annotate, zoom, freeze, take a screen capture, or record video.
Procedures. The next person runs the same steps, with proof, instead of inventing the job again. Thread Tools can draft one quickly from your manuals.
Thread Tools. Recap, Read, and Keep work inside the Thread. All of them use AI.
Translator. People in the Thread can follow the conversation and the work in their own language.
Merged Reality. When an annotation is not enough, the expert puts their hands into the live view. Learn more about Merged Reality.
Help Thread
When the live session ends, the Thread saves what happened.
The people, the files, the Procedure, and what they tried stay together.
Thread Tools are AI tools inside the Help Thread. People use them during a live session, and after it ends.
People and messages.
Who joined, what they asked, and what they tried stay with this Thread. People outside the company can join from a link. They do not have to download an app.
Live view.
The camera view, annotations, and recording stay with the Thread.
Files and Procedures.
Photos, manuals, and the steps already completed stay with the Thread.
Keep.
Thread Tools find repeated fixes and useful patterns in a Thread. A Keep saves the fix for the next time the same problem returns.
Thread Tools.
Recap what happened, read a photo or a page, and keep what worked — still inside the Help Thread.
Thread Tools use AI to recap, read, and retrieve. Your experts stay responsible.
Recap. A short account of what happened — who did what, what was tried, where it landed.
Read. What’s in this photo or this page: the plate, the error code, the schematic, the damage.
Keep. From a closed Thread, Thread Tools use AI to draft a Keep with the symptom, the steps, and the fix that worked. Your team reviews and approves it, so the next person facing the same problem can start from what already worked.
Draft Procedure. Your manuals and other documents, written quickly as a Procedure the next person can follow.
Ask Manuals. An answer from your manuals where they already live — SharePoint, Google Docs, and the rest — with sources cited. Your document repositories stay the source of truth.
Ask the Thread. Start from what the team already knows — approved Keeps and manuals — before anyone joins.
Procedures
When the work should be the same every time, a Procedure sits in the Thread.
Teams walk the steps, capture proof, and sign off where the work is happening — not in a binder someone has to remember to open. Draft Procedure can write the first cut from the manuals and other documents you already keep.
Draft and assign.
Draft Procedure writes a Procedure from your manuals and other documents. Someone reviews it, then puts it in the Help Thread.
Run and capture.
The person at the job site works the steps. Photos, readings, and what they completed stay with the Thread.
Review and close.
Quality can read the completed run. The next person opens the same Procedure, not a blank clipboard.
Merged Reality
Show the next move.
When an annotation is not enough, the expert puts their hands into the live view. Point, demonstrate, and guide in the context of the equipment — not in a separate diagram the person at the job site has to translate.
The first visit can be the last one.
Teams already using Help Lightning finish more work on the first try, and skip the truck when the camera is enough. Figures are from customer teams. Message and live-session counts are the last twelve months on the platform.
Up to
81%
first-time fix
A field-service customer
About
22%
of dispatches avoided
A field-service customer, 2025
In 2025
1,825
remote estimates
A collision customer
More than
$9M
realized from those estimates
A collision customer, 2025
Last 12 months
415,862
Help Thread messages
Help Lightning platform
Last 12 months
936,236
live sessions
Help Lightning platform
Help Lightning works on the devices and apps your team already uses.
iPhone, iPad, Watch, Mac, Android, and the browser.
iPhone. The Thread in a pocket. Messages, the live view, and what they tried stay with the work.
iPad. Room for the camera view, the Procedure, and the people on the Thread.
Apple Watch. See who needs you and join the Thread from the wrist.
Mac. The same Thread on the desk — files, messages, and the live view.
Android. A native app. The Thread, the live view, and the work, on the phone they already carry.
Web, on a desk. The whole app runs in the browser on Windows or Mac. Edge, Chrome, Safari, or Firefox.
Web, on a phone. Join from a link on the phone they already have. They do not have to download an app.
The systems work already lives in. Salesforce, ServiceNow, Teams, Zoom, and the rest of the stack the ticket already sits in.
Vision Pro
Spatial computing for how your team works.
On Vision Pro, the Help Thread gives your team room for the live view, images, and documents. Merged Reality brings the expert's hands to the equipment, and Logitech Muse captures measurements that stay with the Help Thread.
Windows in the room. The Help Thread, an image, a live view — each in its own window. Docs pop out beside your team's live view.
Merged Reality. The expert puts their hands on the equipment. Point, then make the next move on the equipment.
Measure. With Logitech Muse, your team captures distance in the room, and the reading stays in the Help Thread.