• HELP LIGHTNING

    Be There Instantly

    Help Lightning uses Merged Reality to blend two real-time video streams into an interactive environment.

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  • HELP LIGHTNING

    Virtual Interactive Presence

    You can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.

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  • HELP LIGHTNING

    Easy to Implement

    Using existing mobile devices, experts can now visually collaborate as though they were working side-by-side.

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Customer Testimonials

Help Lightning has proven to be a valuable troubleshooting tool. The built-in accessories bring the session to life, and provide supplemental aid to achieve remote resolution.

System Support Engineer

The amount of support from the Customer Success Team exceed my expectations. Really great, best in class support well into the use of this great tool. Love this aspect of the support model.

General Manager Services Operations

We're proud to be taking advantage of this cutting-edge technology and driving down costs as well as improving the overall customer experience.

Sr. Manager, Global Service Technology

Help Lightning exclusively provides Virtual Interactive Presence through the use of Merged Reality. Our patented technology allows your remote experts to virtually reach out and touch what their service tech or customer is working on.

How? See Help Lightning in Action!

Merged Reality and Virtual Interactive Presence

Help Lightning uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.

Use Your Existing Devices!

Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate as though they were working side-by-side. They can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment.

The Advantage of Virtual Interactive Presence

Merged Reality allows remote experts to virtually reach out and touch what their service tech or customer is working on.
Studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*
* Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**
** British Journal of Clinical Psychology

Using Merged Reality to Provide Remote Expertise
Increases Profitability and Customer Experience

Maximize
  • Cognition
  • Speed
  • Satisfaction
  • Customer Experience
Minimize
  • Delays
  • Costs
  • Waste
  • Downtime
Create
  • Differentiation
  • New Growth
  • Customer Loyalty
  • Superior Service

Our Customers

Show Me the Product!

Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.
A full product demonstration only takes about 15 minutes.
In the meantime, you can watch our demo videos to preview the product.

Demo Request Form

For sales inquiries, general product questions, or to schedule a demo, please complete the form below.