As service technology evolves, so do the tools and platforms we rely on to enhance customer service and communication. Recently, the announcement of StreemCore reaching its discontinuation on April 24th has prompted their users to seek alternative solutions. If you’re among those searching for a robust and innovative solution for field service technician support, dynamic customer support, and virtual inspections, read on.
Moving from one platform to another can be daunting. Help Lightning is a proven solution for those transitioning away from Streem.
- Rapid Resolution: Help Lightning’s AR-enabled merged reality allows support experts to virtually interact with the person they are supporting. Just seeing the issue is not enough. To solve a problem, you need the ability to instruct and guide someone to the resolution. Only Help Lightning allows you to reach into a live video and provide gestures on exactly what to do. Plus, features such as the ability to draw, freeze the image, and zoom in enhance the speed of the experience. All this results in 11x Faster time to resolution than AR annotation alone.
- Trackable and Integrated Solution: Help Lightning retains all call data and messages in one central location – collect recordings, screenshots, tags, comments, and in-call messaging. All call activity is reported and easily tracked for value analytics.
- Secure and Reliable: Help Lightning provides a secure and safe connection that exceeds security requirements. All data is encrypted at rest and in transit. The app is SOC2 certified, GDPR certified, and HIPAA compliant. End customers and service agents all feel safe using this solution.
As StreemCore reaches its end-of-life, it’s essential to choose a replacement that not only meets your current needs but also anticipates future challenges and opportunities. Help Lightning stands out as a versatile, innovative, and reliable solution that empowers organizations to collaborate more effectively and achieve their goals with confidence.
To see how Help Lightning works, schedule your free demonstration today.
