What & Why
We collect and use the following information to provide, improve and protect our Services:
ACCOUNT. We collect, and associate with your account, information you provide to us when you do things such as sign up for your account (like your name, email address, phone number, payment info, and physical address). Some of our Services let you access your accounts and your information via other service providers.
SERVICES. When you use our Services, we may store, process and transmit your communications and information related to them. Our Services are designed to make it simple for you to collaborate with others and work with others around the world. To make that possible, we store, process, and transmit communications as well as information related to it. This related information includes your profile information that makes it easier to collaborate and work with others, as well as things like connection quality, collaborators, call times, and usage activity.
CONTACTS. You may choose to give us access to your contacts to make it easy for you to do things like share and collaborate and invite others to use the Services. If you do, we’ll store those contacts on our servers for you to use.
USAGE. We collect information related to how you use the Services, including actions you take in your account (like connecting, communicating, and sharing information). We collect information from and about the devices you use to access the Services. We use this information to deliver and improve our Services, develop new services and features.
DEVICE INFORMATION. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
COOKIES AND OTHER TECHNOLOGIES.
APPLICATIONS. User sessions completed via The Help Lightning Apps (iOS, Android, and Web) do NOT utilize cookies or other tracking technologies. All data related to user sessions is recorded via secure client interface and is retained in a secure client-specific server location for client business purposes and Help Lightning record-keeping purposes only.
WEBSITE. We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, logging you in to our services, keeping your account secure, understanding how you are interacting with our Services, and improving them based on that information.
In conjunction with our web hosting partners, we use tracking technologies such as cookies to administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole, and to analyze user trends.
We sometimes contact people who do not have a Help Lightning account. For recipients in the EU, we or a third party will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by Help Lightning, you can unsubscribe and remove yourself from our contact list via the message itself.
BASIS FOR PROCESSING YOUR DATA. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.