“With AR, we can log customers in to Help Lightning to get a real-time look at what they’re seeing — it’s almost like we’re physically there. This cuts down on phone time, and gives the customer the confidence of knowing we fully understand what they’re going through.” While use of the solution is still in the early stages, customers have already shown excitement about and appreciation for this new approach to service. “Customers have something tangible that they know we are doing in order to better serve them,” says Snellings. “Their excitement will translate into opportunities for us to identify new service revenue streams.”
Technology Spotlight: Mobile Merged Reality
We look at what Help Lightning are terming Mobile Merged Reality, an innovative mobile solution goes beyond augmented reality (AR) to redefine the future of help…
Help Lightning Strikes! Experience Mobile Merged Reality and Virtual Presence
Transformational Service Tool Arrives in the App Stores
BIRMINGHAM, AL., Feb 17, 2016 — Help Lightning, Inc. wants to transform the service industry with mobile, patented technology that allows users needing or giving help to be virtually present with one another on any smartphone or tablet. The Help Lightning mobile merged reality and virtual presence app digitally merges two real-time environments, blending local and remote video streams for instant, interactive help sessions. Merged reality means two individuals on opposite sides of the earth combine their “real” worlds and transmit their actual hands to visibly gesture, show real objects, illustrate ideas and demonstrate using actual products or tools versus the inherent limitations of virtual reality or one-way augmented reality.
The 20 most influential people in field service
Dr. Bart Guthrie, a UAB Neurosurgeon and Help Lightning co-founder Makes the Top 20 Most Influential People in Field Service.
Southern Comfort for US field service professionals – Field Service Fall review
...And in fact the absolute star turn of the three days was provided by Augmented Reality solution Help Lightning. Developed in part by neurosurgeon Bart Guthrie, Help Lightning uses augmented reality to deliver remote guidance. The impact for field service of augmented reality is massive, potentially slashing a phenomenal amount of outgoing costs by allowing experienced engineers to guide local onsite engineers on how to make a fix themselves, instead of having to get the experienced engineer onsite.