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Help Lightning’s Remote Expertise solution uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.
Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate with a colleague or customer as though they were working side-by-side. They can telestrate, freeze images, use hand gestures, pictures, and even add real objects into the merged reality environment. With Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.