Birmingham Business Journal introduces readers to Help Lightning, a Birmingham's Rise of the Rest pitch competition finalist.

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“With AR, we can log customers in to Help Lightning to get a real-time look at what they’re seeing — it’s almost like we’re physically there. This cuts down on phone time, and gives the customer the confidence of knowing we fully understand what they’re going through.” While use of the solution is still in the early stages, customers have already shown excitement about and appreciation for this new approach to service. “Customers have something tangible that they know we are doing in order to better serve them,” says Snellings. “Their excitement will translate into opportunities for us to identify new service revenue streams.”

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Transformational Service Tool Arrives in the App Stores

Help Lightning Solution

BIRMINGHAM, AL., Feb 17, 2016 — Help Lightning, Inc. wants to transform the service industry with mobile, patented technology that allows users needing or giving help to be virtually present with one another on any smartphone or tablet. The Help Lightning mobile merged reality and virtual presence app digitally merges two real-time environments, blending local and remote video streams for instant, interactive help sessions. Merged reality means two individuals on opposite sides of the earth combine their “real” worlds and transmit their actual hands to visibly gesture, show real objects, illustrate ideas and demonstrate using actual products or tools versus the inherent limitations of virtual reality or one-way augmented reality.