Over the past 24 months, I have worked with over 50 service organizations to help them address adoption. What has become clear to me is that Merged Reality is no longer a technology play. Rather, Merged Reality is much more about change management and behavior change than it is about technology. It requires organizations to change the mindsets of service professionals. To change service processes. It means getting out of a comfort zone and committing to deliver service in a new way. And the reality is that none of these changes are easy.
Help Lightning Uses Mixed Reality to ‘Teleport’ A Technician’s Helping Hands
Muriel Vega, Hypepotamus
When you call the cable company to troubleshoot an issue, you’re often walked through steps that are easy to misunderstand, leaving you and the technician on the phone frustrated. Part of that may be the method of delivery, as studies in the Journal of Nonverbal Behavior show that adding gestures and non-verbal cues substantially improves speed of understanding. Hypepotamus interviews Gary York, CEO of Help Lightning, to explain how a mixed reality mobile platform, can help.
BUNN has innovated service delivery with technologies inlcuding field service management, IoT, and augmented reality (AR). Most recently, BUNN has deployed an AR solution from Help Lightning to onboard and train field technicians quickly and effectively to keep up with the company's growth.
Interest in augmented reality (AR) applications is growing as evidenced at the Field Service USA event. Real-world success stories like those relayed by Tim Spencer, sr. VP and GM of service operations at BUNN helped to solidify the view of what AR can do in field service by those who have yet to adopt.
Fresenius Kabi Modernizes Service With Augmented Reality
Sarah Nicastro, Field Technologies Online
The use of augmented reality (AR) in field service has shifted from hypothetical to reality with companies experiencing benefits such as remote resolution and stronger training and support of field workers. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. Ryan Snellings, VP of operations at Fresenius Kabi, is currently leading Fresenius Kabi’s service organization on its journey from cost center to profit center, and the use of AR is one part of that journey.
The Best Augmented Reality Solution You'll Ever Implement
Michael Blumberg, Blumberg Advisory Group
2017 has been a break-out year for AR within the Field Service Industry. Many vendors hit the market with AR products and solutions with award-winning products, and successful deployments with Field Service companies. Michael Blumberg put together a brief set of criteria to keep in mind when identifying an optimal AR solution.
Exploring The Value Proposition of AR In Field Service
Sarah Nicastro, Field Technologies Magazine
May/June issue of Field Technologies Magazine explores the current state of AR in field service as featured at Field Service USA 2017. The use of AR in field service is shifting from a hypothetical concept to a reality. Field Service USA 2017 once again featured AR solutions — but this time, the conversation centered on actual use cases and early deployments driving real business benefit.
