Help Lightning in the News

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4 Top AR Knowledge Supplementation Startups

  • StartUs Insights

For our 4 picks of AR knowledge supplementation startups, we used a data-driven startup scouting approach to identify the most relevant solutions globally. The Global Startup Heat Map below highlights 4 interesting examples out of 130 relevant solutions. Depending on your specific needs, your top picks might look entirely different.

Read Full Story at StartUs Insights

Help Lightning Helps Parents Install Car Seats Correctly

  • WBRC News

Surprisingly, nearly 80% of car seats on the road today are installed incorrectly. UAB Youth Safety Lab is working in collaboration with Safe Kids International to help improve these statistics. They are using Help Lightning's Merged Reality to connect parents in remote locations with car seat installation experts. The results are impressive.

Watch the video here

Help Lightning Strikes Success Using Nexmo Video API

  • Nexmo Platform

Many of Help Lightning’s customers manufacture relatively complex pieces of equipment. To support these kinds of users, companies typically offer an 800 number that connects to a call center. If an issue can’t be resolved over a phone call, then a field service technician must be dispatched to help. However, that process can be extremely time-, cost- and labor-intensive for the manufacturer and end up offering a poor experience to their customers. Therefore it is imperative to fix the problem as quickly and effectively as possible. Using Help Lightning has proven extremely beneficial to such companies.

Read Full Story at Nexmo

15 Remote Assistance Apps - Augmented Reality

  • Tommy Palladino

Comparing the present-day states of the consumer and enterprise sectors of augmented reality is like evaluating the merits of sports car versus work trucks. Like consumer AR, sports cars are sexy and exciting, but perhaps a bit impractical at times. On the other hand, enterprise AR is utilitarian, but it gets the job done and, in the long run, pays for itself.

Read Full Story at Next Reality

7 Tried-and-True Tips for Successful Adoption

  • Evans Manolis, Help Lightning

Over the past 24 months, I have worked with over 50 service organizations to help them address adoption. What has become clear to me is that Merged Reality is no longer a technology play. Rather, Merged Reality is much more about change management and behavior change than it is about technology. It requires organizations to change the mindsets of service professionals. To change service processes. It means getting out of a comfort zone and committing to deliver service in a new way. And the reality is that none of these changes are easy.

Read Full Story at Future of Field Service

Augmented Reality: The Future Of Field Service

  • Brian Albright, Field Technologies

Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.
Augmented reality and virtual reality (AR/VR) have made tremendous strides over the past Afew years. Goldman Sachs has forecast that the market for these technologies will reach $80 billion by 2025, and they generally rank near the top of most analysts’ hot technology lists.

Read Full Story at Field Technologies

The ‘Southern Silicon Valley’

  • Sean Ross, Yellowhammer

Three weeks after Forbes published a deep-dive about the Magic City’s strides to become a tech hub, entitled “Inside Birmingham’s Bid To Become The Southern Silicon Valley,” Barron’s hailed the city in an article with the title “Add Birmingham To Tech’s Growing List of Hubs.” Help Lightning, a virtual reality tool for customer-service agents to install or fix equipment, earned Barron's mention as a successful startup headquartered at Innovation Depot, Birmingham's tech startup hub.

Read Full Story at Yellowhammer

Help Lightning Uses Mixed Reality to ‘Teleport’ A Technician’s Helping Hands

  • Muriel Vega, Hypepotamus

When you call the cable company to troubleshoot an issue, you’re often walked through steps that are easy to misunderstand, leaving you and the technician on the phone frustrated. Part of that may be the method of delivery, as studies in the Journal of Nonverbal Behavior show that adding gestures and non-verbal cues substantially improves speed of understanding. Hypepotamus interviews Gary York, CEO of Help Lightning, to explain how a mixed reality mobile platform, can help.

Read Full Story at Hypepotamus

How 170-Year-Old BUNN Is Modernizing Service

  • Sarah Nicastro, Field Technologies Magazine

BUNN has innovated service delivery with technologies inlcuding field service management, IoT, and augmented reality (AR). Most recently, BUNN has deployed an AR solution from Help Lightning to onboard and train field technicians quickly and effectively to keep up with the company's growth.

Read Full Story at Field Technologies Magazine

Help Lightning Named Birmingham's Rise of the Rest Finalist

  • Tyler Patchen, Health and Technology Reporter, Birmingham Business Journal

Birmingham Business Journal introduces readers to Help Lightning, a Birmingham's Rise of the Rest pitch competition finalist.

Read Full Story at BBJ

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