Help Lightning in the News

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6 Options for Remote Packaging Machine Servicing

  • Packaging Digest

Field service is always expensive. Travel is one big cost. More costly yet is response time. Under the best of circumstances, it can take 24 hours or more to get a tech on site. What product manufacturer, even in normal times, can afford 24 hours of a machine being down? Many packaging machine builders are supporting their customers remotely now using a variety of technologies. Here are six options:

Read Full Story Packaging Digest

30 Fastest Growing Private Companies to Watch in 2020

  • The Silicon Review

There's still a lot of hype surrounding Augmented Reality and the market is rapidly maturing. Right now, there are billions of devices (smartphones and tablets) in use that are capable of AR functionality and completely compatible with Help Lightning - the world's leading Remote Expertise video support solution. Mobile device AR will pave the way for broad AR adoption.

Read Full Story The Silicon Review

Remote Assistance: How Augmented Reality is Helping Organizations During the Pandemic

  • Hydraulics and Pneumatics

Having already embraced digital technology, Munters has the tools and platforms in place to continue service operations remotely. But recognizing the impact the pandemic would have on its customer base, the supplier of sustainable climate control solutions turned to Help Lightning's remote assistance so they could continue customer support and avoid operational disruptions both in the field and in its manufacturing facilities.

Read Full Story Hydraulics and Pneumatics

Digital transformation crucial to enterprises for operational resilience amid Covid-19

  • The LoadStar

The coronavirus (Covid-19) pandemic continues to have political and economic turmoil all over the world, affecting business and consumer activities. Against this backdrop, digital transformation has become crucial to enterprises for operational resilience. While digitally active companies have been able to play to their strengths, others are increasingly considering digitalization as a choice better now than late or never, says GlobalData, a leading data and analytics company. "At this point, where it is critical for enterprises to rapidly respond and remain sustainable, digital transformation has emerged to be the silver lining.”

Read Full Story The LoadStar

Birmingham company uses technology to allow corporations to operate remotely

  • Alabama Political Reporter

The COVID-19 global pandemic has forced companies to implement social distancing, telework, and keep operating despite bans on travel and of groups over ten. One Birmingham firm is helping businesses operating in this challenging online environment. Help Lightning has a high-tech solution allowing technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care and other industries. The company has seen demand for its services soar since the coronavirus crisis began.

Read Full Story Alabama Political Reporter 

How COVID-19 spurred one manufacturer to roll out remote field service in days

  • diginomica

Until recently, Munters had been reliant on site visits to clients, not just to assess their needs and install new equipment, but also to service, repair, and upgrade systems that were already in place. The company's shift towards a more service-led business model persuaded it to explore new ways to minimize the need for expensive site visits, while still supporting their engineering teams and customers to the high standards they had come to expect.

Needless to say, those strategic aims have been dramatically underlined by the coronavirus pandemic, which has created an urgent need for remote assistance capabilities to help engineers sidestep travel restrictions, maintain systems, and keep the customer happy.

Read Full Story diginomica

Birmingham firm provides high-tech helping hand to companies in COVID-19 crisis

  • Made in Alabama

During the COVID-19 outbreak, many companies are wrestling with the challenges of travel bans and social distancing practices, but one Birmingham firm is offering a way to keep business operations going through mobile augmented reality technology. Help Lightning’s high-tech solution allows technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care, and other industries.

Read Full Story Made in Alabama

Vuzix Announces M400 Smart Glasses Support Help Lightning’s Merged Reality Platform

  • Vuzix

"We are pleased to partner with Help Lightning to bring this hands-free remote expert experience to companies facing immediate operational challenges. The combined solution of Help Lightning with the Vuzix M400 Smart Glasses is a robust merged reality application that has been optimized for enterprise customers," said Paul Travers, President and Chief Executive Officer at Vuzix.

Read Full Story Vuzix

Augmented Reality Cable Technicians are Here to Fix Your Internet

  • Digital Trends

What if there were a way for a cable technician to come to your home and guide you through the diagnostics and repair in real-time without once stepping inside your home? That’s what Cox Cable‘s On-site with Virtual Assist service does, using an augmented reality (AR) platform created by Birmingham, Alabama-based Help Lightning.

Read the story on Digital Trends

Here's how Cox is helping you fix your cable.

  • USA Today

Due to the coronavirus and social distancing directives, cable firms will still send out a technician as a last resort, but they might not enter your home. Cox is working with Help Lightning, which can "provide remote assistance as though they're working side-by-side." Technicians can demonstrate by drawing on the screen and providing examples and directions on screen.

Read the story on USA Today