Remote visual assistance leader continues its strong growth trajectory driven by demand for its augmented reality-enabled technology; adds American Express, Nestle USA, and DirecTV to its list of large enterprise customers
BIRMINGHAM, Ala., — Dec. 14, 2021 — Help Lightning, the leading provider of remote visual assistance software, today announced another year of strong growth, touting significant customer acquisition gains and ongoing technological advancements in 2021, including:
“The remote visual assistance market continued its growth in 2021 as companies realized the value of this technology now represents a proven opportunity to increase customer satisfaction and deliver on key metrics in support of field service, call center and manufacturing teams,” said Marc Guthrie, CEO of Help Lightning. “Our customers are increasingly acknowledging increases in efficiency, decreases in cost and improvements to first-time fix rates. As we look forward to 2022, we plan to further lead the industry in partnership with our customers to support successful adoption through strategic planning initiatives.”
This year, Help Lightning significantly improved its market-leading position with the acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities. The added power of Fieldbit, planned for integration into the Help Lightning solution during the first half of 2022, will further support Help Lightning’s growth and delivery of exponential value for its customers.
Additional 2021 milestones include:
For more information on how Help Lightning’s market-leading solution drives first-time fix rates and improves customer satisfaction, visit helplightning.com.
About Help Lightning
Help Lightning, Inc. provides remote visual assistance software to hundreds of companies, across a variety of industries, with more than 60,000 users in over 90 countries. Large enterprise companies such as Becton Dickinson, Siemens Healthineers, Ricoh, Boston Scientific, DirecTV and Cox Communications depend on Help Lightning to improve their field service organization and call center first-time fix rates, extend their workforce capacity and improve customer satisfaction. Unlike other visual support solutions, only Help Lightning combines easy-to-use software with industry-specific expertise and a partnership approach to help its customers maximize value. For more information, visit helplightning.com.
BLASTmedia for Help Lightning