Extreme Precision Speed for Issue Resolution and Smart Collaboration: Enterprise-Wide
for REMOTE VISUAL GUIDANCE
Extreme Precision Speed for Issue Resolution and Smart Collaboration: Enterprise-Wide
for REMOTE VISUAL GUIDANCE
Why Help Lightning
Help Lightning’s enterprise-wide AR platform for fast visual help provides remote expert guidance and support, with advanced features such as AI speed-assist, patented merged reality, curated quick knowledge, AI value analytics and automated visual procedures for guided self-help.
90 customers in the Fortune 500
and Forbes Global 2000
Use Cases
Success 4.0
Remote Visual Guidance Transformational Benefits
with more accuracy
alternatives
and effectiveness
episodes of customer care
cost and effort
satisfaction
use cases
Learn How to Transform Your Service Organization with the Help Lightning Enterprise Visualization Platform
Digital Transformation and Efficiency Solution for Large Enterprises
Exponentially Faster
Complex Problem Resolution
Remote Visual Guidance Platform
for Enterprise Transformation
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Hyper‑Quick Merged Reality
Unlock the power for extremely fast, accurate remote expert assistance with patented Merged Reality.
Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.
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AI Speed-Assist
Help Lightning’s new AI capabilities offer a suite of innovative tools designed to enhance remote support and collaboration.
The platform features VoiceScript AI (real-time transcription and translation during calls), IntelliAssist AI (agent interaction with AI during calls for troubleshooting support and visual assets), ClearSight AI (visual analysis of screenshots and images to retrieve relevant model information for rapid knowledge access), SmartFolders AI and SmartTag AI (automated organization and asset tagging for easy retrieval), and GuidePoint AI (step-by-step procedural action generation from text-based content, notifying agents upon completion).
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Curated Quick Knowledge
Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions.
Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.
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Auto-Guided Self-Help
Enriched standard operating procedures with video,
AR, and annotated pictures that can be authored by
any user enterprise-wide.Ensure compliance at each step. Eliminate delays and issues altogether with instant access to a context-aware, mixed reality remote expert at any step for inspection, validation, education, or problem resolution.
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Industry 4.0 Spatial Computing
AR visualization helps you find assets easily. Quickly locate faulty equipment in a crowded, multi-asset environment by scanning the field with your mobile device or smart glasses.
Quick access to organizational knowledge from multiple sources — subject matter experts, guidance automation, knowledge bank, IoT real-time data and enterprise content — improves efficiency and minimizes downtime. Get real-time stats about the system’s components from your mobile device. View the big picture with unmatched spatial computing accuracy to find what you need to get the job done faster. You can even add merged-reality remote expert collaboration for speed to resolution and unmatched uptime.
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AI‑Enabled Value Analytics
Sophisticated value analytics for you to understand your successes and where there are opportunities to improve. AI support for trend predictions and what-if analysis is included.
Drill down through interactive visual scorecards and metric measurements by region, division, product-line, equipment model, customer, incident type, even user groupings and skills, to understand what is working well and where you need to improve.
Introducing Help Lightning AI
VoiceScript AI
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AI-powered translation and transcription
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AI-captured call transcript gives IntelliAssist AI conversational context
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Live captions and translations
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Transcripts are stored in the workbox record
IntelliAssist AI
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Agent can chat with AI in call to ask for troubleshooting assistance and visual assets
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IntelliAssist is auto-prompted by triggers from the live call transcript
ClearSight AI
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Screenshots and uploaded images trigger a visual analysis to pull any relevant model info or other details
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Model information feeds back into IntelliAssist AI to find relevant quick knowledge
SmartFolders AI
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AI-identified assets are placed in smart folders for quick agent use in workbox call or chat
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AI auto-populates standard and custom fields
SmartTags AI
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Images and assets gathered in the call are automatically tagged and searchable later
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AI auto-populates standard and custom fields
GuidePoint AI
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Agent can generate on-the-fly procedural step-by-step actions for the customer to complete
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Procedures can be auto-generated from text-based content (PDFs, etc.)
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Agent is notified of completion of each step
Large, Global Enterprise Experience
We have over 90 customers in the Fortune 500 and Forbes Global 2000, in over 80 countries.
70000
Users
200
Companies
80
Countries
Receive a Comprehensive Value Analysis for Your Enterprise
Enterprise-Wide Value Creation
platform across the enterprise. We cover a broad and deep set of use cases:
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Field Service
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Contact Centers
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Sales
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Training
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Marketing
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Product Design
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Manufacturing
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Quality
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Safety
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Inspection
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Installation
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Validation
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Maintenance
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Field Service
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Contact Centers
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Sales
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Training
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Marketing
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Product Design
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Manufacturing
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Quality
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Safety
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Inspection
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Installation
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Validation
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Maintenance
Engineered for All Environments
All Devices
web expert stations, and various smart glass environments.
All Environments
Frictionless Experience
Contact Us for a Demo
Customer Success 4.0
The Mercury Program
Explore the
Help Lightning Platform
SUCCESS STORIES
What Our
Customers Are Saying
We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.