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AR-Enabled Remote Visual Assistance

4-6X Faster Problem Resolution With Merged Reality

Our technology supports enterprise organizations that need to solve problems in real time. Today, we're increasing first time fix rates, extending workforce capacity, and improving customer satisfaction for 200+ customers in over 90 countries.

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See How it Works

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AR-Enabled

Help Lightning is the only AR-enabled remote assistance software available with merged reality. This patented “hands-in” technology offers a unique way to improve communications. There’s no better way to work virtually side-by-side with your customers.

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Partnership Approach

We work very closely with our customers to understand both their initial and continuing needs to maximize value from their investment while supporting their successful deployment. We use direct customer input to drive our roadmap and configuration options.

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Strategic Planning

The acquisition of new technology requires a strategic plan to support enterprise adoption, shorten the time to value and support a thoughtful expansion. We engage directly with company leadership to set strategic objectives, track and measure ROI.

How It Works

1

Onsite technician or customer needs help

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2

Expert sends link to initiate a video call so expert can see what technician sees

3

Technician receives guidance enabled with the help of augmented reality

4

Technician solves the problem on their first trip, improving customer satisfaction

Augmenting Your Field Services

Gain efficiency, reduce expenses, improve customer experience, and maintain product expertise with:

  • Spatial Computing
  • Knowledge Collaboration
  • Guidance Automation
  • Visualization for Industry 4.0

Help Lightning provides an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians.

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Performance
Improvements.
Lightning Fast.

First-Time Fix Rates

35%

Phone Fix
Rate

20%


End Customer Satisfaction

30%

Time to
Resolution

30%


Trusted Around the World

Nestle HealthScience
Coca Cola Consolidated
DirecTV
Siemens
Boston Scientific
Bouygues
Otis
Bunn
Cox
Diversey
Henny Penny
Husky
Ricoh
Unisys

Case Studies

What Some of Our Customers Are Saying

“We are able to see the problem and diagnose it before sending an engineer. With Help Lightning, we can pinpoint problems and the parts needed. The more prepared they are, the better for us and for our customers.”

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View Case Study

How We Fit Into Your Process

We recognize the importance of integrating with or supporting the systems already in place within your organization. View our growing list of solution, technology and service partners.

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Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.

Demo

Request a product demonstration from one of our experts.

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Free Trial

Try for free for 14 days, no credit card required.

Free Trial

Additional Resources
2021 customer growth

December 14, 2021

Help Lightning Announces 60% New Customer Growth In 2021

Remote visual assistance leader continues its strong growth trajectory driven by demand for its augmented reality-enabled technology; adds American Express, Nestle USA, and DirecTV to its list of large enterprise customers

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