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Extreme Precision Speed for Issue Resolution and Smart Collaboration: Enterprise-Wide

TRANSFORMATIONAL MERGED REALITY PLATFORM
for REMOTE VISUAL GUIDANCE

Extreme Precision Speed for Issue Resolution and Smart Collaboration: Enterprise-Wide

TRANSFORMATIONAL MERGED REALITY PLATFORM
for REMOTE VISUAL GUIDANCE

Why Help Lightning

Help Lightning’s enterprise-wide AR platform for fast visual help provides remote expert guidance and support, with advanced features such as AI speed-assist, patented merged reality, curated quick knowledge, AI value analytics and automated visual procedures for guided self-help.

Watch now to understand how enterprise remote visual guidance works.

90 customers in the Fortune 500
and Forbes Global 2000

100s of Proven
Use Cases
Ultra-Fast Problem Resolution
Complete Frictionless Experience
High Value Acceleration and AI Analytics
Customer
Success 4.0

Remote Visual Guidance Transformational Benefits

Solve problems far faster
with more accuracy
11.7X
faster than
alternatives
Drive more efficiency
and effectiveness
20%
improvement across
episodes of customer care
Reduce operating costs and lower customer effort
40%+
reduction in
cost and effort
Increase profitable revenue for service and products
5%
higher margins
Improve customer satisfaction and NPS scores
30%
better customer
satisfaction
Enable quick, accurate visual interactions enterprise-wide
55
different enterprise
use cases

Learn How to Transform Your Service Organization with the Help Lightning Enterprise Visualization Platform

Request a Demo

Digital Transformation and Efficiency Solution for Large Enterprises

Industry 4.0 and Service 4.0 digital transformation solution for departments, functions, divisions, regions, and product lines, both internal and external, with Help Lightning.

Exponentially Faster
Complex Problem Resolution

complex task resolution time

Remote Visual Guidance Platform
for Enterprise Transformation

  • Hyper‑Quick Merged Reality

    Unlock the power for extremely fast, accurate remote expert assistance with patented Merged Reality.

    Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.

  • AI Speed-Assist

    Help Lightning’s new AI capabilities offer a suite of innovative tools designed to enhance remote support and collaboration.

    The platform features VoiceScript AI (real-time transcription and translation during calls), IntelliAssist AI (agent interaction with AI during calls for troubleshooting support and visual assets), ClearSight AI (visual analysis of screenshots and images to retrieve relevant model information for rapid knowledge access), SmartFolders AI and SmartTag AI (automated organization and asset tagging for easy retrieval), and GuidePoint AI (step-by-step procedural action generation from text-based content, notifying agents upon completion).

  • Curated Quick Knowledge

    Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions.

    Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.

  • Auto-Guided Self-Help

    Enriched standard operating procedures with video,
    AR, and annotated pictures that can be authored by
    any user enterprise-wide.

    Ensure compliance at each step. Eliminate delays and issues altogether with instant access to a context-aware, mixed reality remote expert at any step for inspection, validation, education, or problem resolution.

  • Industry 4.0 Spatial Computing

    AR visualization helps you find assets easily. Quickly locate faulty equipment in a crowded, multi-asset environment by scanning the field with your mobile device or smart glasses.

    Quick access to organizational knowledge from multiple sources — subject matter experts, guidance automation, knowledge bank, IoT real-time data and enterprise content — improves efficiency and minimizes downtime. Get real-time stats about the system’s components from your mobile device. View the big picture with unmatched spatial computing accuracy to find what you need to get the job done faster. You can even add merged-reality remote expert collaboration for speed to resolution and unmatched uptime.

  • AI‑Enabled Value Analytics

    Sophisticated value analytics for you to understand your successes and where there are opportunities to improve. AI support for trend predictions and what-if analysis is included.

    Drill down through interactive visual scorecards and metric measurements by region, division, product-line, equipment model, customer, incident type, even user groupings and skills, to understand what is working well and where you need to improve.

Introducing Help Lightning AI

Help Lightning’s new AI capabilities offer a suite of innovative tools designed to enhance remote support and collaboration.

VoiceScript AI

  • AI-powered translation and transcription
  • AI-captured call transcript gives IntelliAssist AI conversational context
  • Live captions and translations
  • Transcripts are stored in the workbox record

IntelliAssist AI

  • Agent can chat with AI in call to ask for troubleshooting assistance and visual assets
  • IntelliAssist is auto-prompted by triggers from the live call transcript

ClearSight AI

  • Screenshots and uploaded images trigger a visual analysis to pull any relevant model info or other details
  • Model information feeds back into IntelliAssist AI to find relevant quick knowledge

SmartFolders AI

  • AI-identified assets are placed in smart folders for quick agent use in workbox call or chat
  • AI auto-populates standard and custom fields

SmartTags AI

  • Images and assets gathered in the call are automatically tagged and searchable later
  • AI auto-populates standard and custom fields

GuidePoint AI

  • Agent can generate on-the-fly procedural step-by-step actions for the customer to complete
  • Procedures can be auto-generated from text-based content (PDFs, etc.)
  • Agent is notified of completion of each step
Read More About Help Lighting’s Remote Visual Guidance Solution

Large, Global Enterprise Experience

Help Lightning specializes in helping large organizations successfully transform to Service 4.0.
We have over 90 customers in the Fortune 500 and Forbes Global 2000, in over 80 countries.

70000

Users

200

Companies

80

Countries
12431378
Fast Help Sessions

Receive a Comprehensive Value Analysis for Your Enterprise

Request Value Analysis

Enterprise-Wide Value Creation

Value creation is at the heart of the way we price, deliver and support the Help Lightning
platform across the enterprise. We cover a broad and deep set of use cases:
  • Field Service
  • Contact Centers
  • Sales
  • Training
  • Marketing
  • Product Design
  • Manufacturing
  • Quality
  • Safety
  • Inspection
  • Installation
  • Validation
  • Maintenance
  • Field Service
  • Contact Centers
  • Sales
  • Training
  • Marketing
  • Product Design
  • Manufacturing
  • Quality
  • Safety
  • Inspection
  • Installation
  • Validation
  • Maintenance
AI assisted value analytics are included to accurately measure success and where you can improve.

Engineered for All Environments

All Devices

We operate in iOS, Android, mobile browsers,
web expert stations, and various smart glass environments.

All Environments

We have an auto-detect, ultra-low bandwidth mode coupled with complete chat functions to transfer visual knowledge and communicate quickly and accurately in noisy conditions.

Frictionless Experience

We bundle everything you need to succeed including all APIs, SDKs, analytics, AI and system modules even white label branding.
Ecosystem & Workflow
Seamlessly technical ecosystem and workflow integrations for frictionless operation.
Third Party Systems
ERP, CRM, Call Control, Field and Maintenance Management System frictionless integration.
No-App Interactions
No-app interaction options for self-help or fast help session initiation.
Tagged Recordings
Tagged recordings for learning and product improvements.
Custom Fields
Integrated custom fields for easy root cause analysis, outcome scoring and data validation.

Contact Us for a Demo

Schedule Demo

Customer Success 4.0

Our customers have a common goal of digital transformation using our remote visual guidance platform for enterprise-wide use case sets. However, transforming to Industry and Service 4.0 with Help Lightning is complex and subject to failure without the supporting success engineering to maximize adoption and value creation.

The Mercury Program

Our Mercury program for enterprise customers combines the strategic consulting, multi-year program management, success engineering, and best-practices applications with our remote visual guidance platform.
Mercury is reducing costs, improving efficiency, adding profitable revenue and changing NPS scores. With Help Lightning it’s not about our technology, it’s all about creating high value.

Explore the
Help Lightning Platform

SUCCESS STORIES

What Our
Customers Are Saying

We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.

AI EDITION

2025 Enterprise Remote Visual Guidance Software Buyer’s Guide

Trends, use cases, benefits, vendor competency, should ask questions, and more!

Get the Guide
DEMO

Request a product demonstration from one of our experts.

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ANALYSIS

We’d like to understand your needs and provide a value analysis.

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ADDITIONAL INDUSTRY RESOURCES

More Resources

Frequently Asked Questions

What Are the Key Help Lightning Features and Benefits?

Key Help Lightning Features and Benefits

Real Time Access to Experts

Securely share and manage expertise with real-time, on demand access to experts via video chat, screen sharing tools and more.

Quick Knowledge Cloud Storage

Cloud storage solution that allows users to store resources such as training materials without having them leave their desktops or take up physical space at an office location.

Intuitive User Interface

Intuitive user interface makes it easy for everyone in the organization – from new hires all the way up senior leadership – to find what they need quickly and efficiently so that tasks are completed faster than ever before delivered via mobile device or web browser applet.

Privacy and Security Infrastructure

World class privacy and security infrastructure plus high scalability across large enterprise organizations.

AR-Enabled Collaboration Tools

AR-Enabled Collaboration Tools including video collaboration services enable a company’s experts to work virtually side by side with anyone needing help anywhere in the world.

AR Features

Augmented reality features such as merging two video streams — making Help Lightning the only remote assistance software available with merged reality — and 3D annotation capabilities which offer improved way of real time communication.

Advanced Analytics

Analytics track performance of employees over time enabling businesses to improve efficiency.
What Is Help Lightning Quick Knowledge?

Help Lightning Quick Knowledge

Quick Knowledge comprises critical knowledge and self-help procedure resources such as training materials, user guides, installation manuals which can be made available without having them leave their desktops or take up physical space at an office location. Additionally, our intuitive user interface makes it easy for everyone in your organization — from new hires all the way up senior leadership — to find what they need quickly so tasks are completed faster than ever before and delivered via mobile device or the web browser applet. The AR-Enabled Collaboration Tools include video collaboration services that enable a company’s experts to work virtually side by side with anyone needing help anywhere in the world. They also include augmented reality features such as merging two video streams making it the only remote assistance software available with merged reality along 3D annotation capabilities offering improved ways of communicating in real-time and solving difficult problems.

TRUSTED AROUND the WORLD