Birmingham company allows you to operate remotely
The COVID-19 global pandemic has forced companies to implement social distancing, telework, and keep operating despite bans on travel and of groups over ten….
Roll out remote field service in just days
Until recently, Munters had been reliant on site visits to clients, not just to assess their needs and install new equipment, but also to service, repair, an…
A high-tech helping hand from Birmingham firm
During the COVID-19 outbreak, many companies are wrestling with the challenges of travel bans, but one Birmingham firm is offering a way to keep business ope…
Vuzix Announces M400 Smart Glasses Support Help Lightning’s Merged Reality Platform
“We are happy to partner with Help Lightning to bring this hands-free remote expert experience to companies facing immediate operational challenges. Th…
The Augmented Reality Cable Technician is Here
What if there were a way for a cable technician to come to your home and guide you through the diagnostics and repair in real-time without once stepping insi…
Here’s how Cox is helping you fix your cable.
Due to the coronavirus and social distancing directives, cable firms will still send out a technician as a last resort, but they might not enter your home.&n…
Remote Assistance 101 and How Field Service Companies are Using AR During the Pandemic
Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning who discuss the practicalities of a remote exper…
Help Lightning launches COVID Rapid Response Strategy
Help Lightning has launched a new COVID Rapid Response Strategy in response to pandemic travel bans and quarantines. The COVID Rapid Response Strategy will p…
Remote Expertise Provides “Hands-On” Support
Every member of the team at a manufacturing facility plays a crucial and indispensable role in the operation’s overall success, but no one more so than those…