15 Remote Assistance Apps – Augmented Reality
Comparing the present-day states of the consumer and enterprise sectors of augmented reality is like evaluating the merits of sports car versus work trucks. …
7 Tried-and-True Tips for Successful Technology Adoption
Over the past 24 months, I have worked with over 50 service organizations to help them address adoption. What has become clear to me is that Merged Reality i…
Augmented Reality: The Future Of Field Service
Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.Augmented reality and vir…
Mixed Reality Technology to ‘Teleport’ A Tech’s Helping Hands
When you call the cable company to troubleshoot an issue, you’re often walked through steps that are easy to misunderstand, leaving you and the technician on…
The ‘Southern Silicon Valley’
Three weeks after Forbes published a deep-dive about the Magic City’s strides to become a tech hub, entitled “Inside Birmingham’s Bid To Become The Southern …
How 170-Year-Old BUNN Is Modernizing Service
BUNN has innovated service delivery with technologies inlcuding field service management, IoT, and augmented reality (AR). Most recently, BUNN has deployed a…
Help Lightning Named Birmingham’s Rise of the Rest Finalist
Birmingham Business Journal introduces readers to Help Lightning, a Birmingham’s Rise of the Rest pitch competition finalist. Read Full Story at BBJ
Innovation Apparent At Field Service USA 2018
Interest in augmented reality (AR) applications is growing as evidenced at the Field Service USA event. Real-world success stories like those relayed by Tim …
Fresenius Kabi Modernizes Service With Augmented Reality
The use of augmented reality (AR) in field service has shifted from hypothetical to reality with companies experiencing benefits such as remote resolution an…