Comparing the present-day states of the consumer and enterprise sectors of augmented reality is like evaluating the merits of sports car versus work trucks. Like consumer AR, sports cars are sexy and exciting, but perhaps a bit impractical at times. On the other hand, enterprise AR (and remote assistance apps) is utilitarian, but it gets the job done and, in the long run, pays for itself.
And that’s why AR headsets, like the HoloLens and the Magic Leap One, and smartglasses, such as Google Glass, Vuzix M Series, Epson Moverio, and others, are aimed at business buyers rather than mainstream markets.
Despite some marvelous innovations in the enterprise space, the bread and butter of enterprise AR apps consist of hands-free workflow guidance and remote assistance. In fact, most companies that offer a workflow guidance solution also provide a compatible remote assistance app. On the other hand, there are also a number of software companies that concentrate solely on the remote AR apps.
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
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