Due to the coronavirus and social distancing directives, cable firms will still send out a technician as a last resort, but they might not enter your home. Cox is helping you by working with Help Lightning, which can “provide remote assistance as though they’re working side-by-side.” Technicians can demonstrate by drawing on the screen and providing examples and directions on screen.
Cox is working with a company named Help Lightning, which says it can “provide remote assistance as though they’re working side-by-side.” Technicians can demonstrate by drawing on the screen and providing examples and directions on screen.
“When a technician arrives, he or she contacts the customer as normal, but asks if they would prefer to call, text and/or video chat,” says Cox spokesman Todd Smith. “Cox is helping you get back online faster.”
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to see the best new tech in action? Schedule a free demo here.