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Remote Expertise Provides “Hands-On” Support

Every member of the team at a manufacturing facility plays a crucial and indispensable role in the operation’s overall success, but no one more so than those responsible for keeping the machine tools not only up and running, but doing so at maximum capacity. Downtime must be avoided at all costs, and should it occur, it must be remedied ASAP. Remote Expertise is the answer for hands on support.

Help Lightning, of Birmingham, Alabama, markets a patented tech known as “Remote Expertise” that allows just that type of interaction between those who service, operate, and maintain various equipment on the front lines and OEM experts who can provide immediate answers to questions via smart devices in an interactive manner; meaning that hands appear onscreen manipulating the parts in question, circles and arrows can be drawn illustrating points being made in the conversation, and the proper nomenclature for what’s being discussed can be clarified visually, avoiding unnecessary confusion for everyone involved.

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How Help Lightning Works

When someone finds a tough issue, they need an expert to be onsite now. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to get hands on support from far away? Schedule a free demo here.

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