During the COVID-19 outbreak, many companies are wrestling with the challenges of travel bans, but one Birmingham firm is offering a way to keep business operations going through mobile augmented reality technology. Help Lightning’s high-tech solution allows technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care, and other industries.
Though the company’s services were in demand before the coronavirus crisis began, interest has surged in recent weeks, according to Help Lightning CEO Gary York.
“In the last month alone, the number of calls made using Help Lightning increased over 400 percent as existing and new customers ramped up to deliver expertise remotely,” he said.
Earlier this month, Atlanta-based Cox Communications, the nation’s largest private telecom company, announced a partnership with Help Lightning to launch its “On-site with Virtual Assist” service.
How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. Using remote guidance, an expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Offering Remote Guidance
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to see the best new remote guidance solution in action? Schedule a free demo here.