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Tech Adoption Best Practices Guide

Technology Adoption in Field Service: A 5-Step Best Practices Guide

How can service organizations ensure the successful adoption of technology in both the back office and the field?

This guide from the Service Council highlights steps organizations should embrace and execute to ensure the successful adoption of empowering technologies, specifically:

  • Determine the top issues and priorities
  • Identify key stakeholders
  • Collaborate in technology/vendor selection
  • Map and align the process workflows and technology
  • Apply change management to ensure successful adoption

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