Desktop. The full Help Lightning experience. Both web and macOS native.
Product
Live guidance from a remote expert, and a Help Thread that keeps what solved it
Help Lightning works on the devices and apps your team already uses.
Desktop, phone, tablet, and the browser — wrist if they want it there
Android. A native app. The Thread, the live view, and the work, on the phone they already carry.
iPhone. The Thread in a pocket. Messages, the live view, and what they tried stay with the work.
Tablet. Room for the live view, the Procedure, and the people on the Thread.
Browser, on a desk. The whole app runs in the browser on Windows or Mac. Edge, Chrome, Safari, or Firefox.
Browser, on a phone. Join from a link on the phone they already have. They do not have to download an app.
Wrist. See who needs you, and join the Thread from the Apple Watch.
The systems work already lives in. Salesforce, ServiceNow, Teams, Zoom, and the rest of the stack the ticket already sits in.
Live View
Point the camera at the equipment.
The live view is the session, not a second window the person at the job site has to translate.
Annotate
This bolt, this hose, this error sits on the live view. The person at the job site keeps their hands free to fix the problem.
Zoom
Look closer at the part without leaving the live view.
Freeze
Hold the frame so you can talk about one moment.
Capture
Take a screen capture, or record. What you capture stays with the Thread.
Help Thread
When the live session ends, the Thread saves what happened.
The people, the files, the procedure, and what they tried stay together.
Thread Tools are AI tools inside the Help Thread. People use them during a live session, and after it ends.
People and Messages
Who joined, what they asked, and what they tried stay with this Thread. People outside the company can join from a link. They do not have to download an app.
Live View
The camera view, annotations, and recording stay with the Thread.
Files and Procedures
Photos, manuals, and the steps already completed stay with the Thread.
Thread Insights
Thread Tools find repeated fixes and useful patterns in a Thread. An Insight saves the fix for the next time the same problem returns.
Procedures
When the work should be the same every time, a Procedure sits in the Thread.
Teams walk the steps, capture proof, and sign off where the work is happening — not in a binder someone has to remember to open. Draft Procedure can write the first cut from the manuals and other documents you already keep.
Draft and Assign
Draft Procedure writes a Procedure from your manuals and other documents. Someone reviews it, then puts it in the Help Thread.
Run and Capture
The person at the job site works the steps. Photos, readings, and what they completed stay with the Thread.
Review and Close
Quality can read the completed run. The next person opens the same Procedure, not a blank clipboard.
Thread Tools
Recap what happened, read a photo or a page, and draft what worked — still inside the Help Thread.
Thread Tools use AI to recap, read, and retrieve. The expert reviews and edits what they produce.
Recap. A short account of what happened — who did what, what was tried, where it landed.
Read. What’s in this photo or this page: the plate, the error code, the schematic, the damage.
Thread Insights. From a closed Thread, Thread Tools use AI to draft an Insight with the symptom, the steps, and the fix that worked. Your team reviews and approves it, so the next person facing the same problem can start from what already worked.
Draft Procedure. Your manuals and other documents, written quickly as a Procedure the next person can follow.
Ask Manuals. An answer from your manuals where they already live — SharePoint, Google Docs, and the rest — with sources cited. Your document repositories stay the source of truth.
Ask the Thread. Start from what the team already knows — approved Insights and manuals — before anyone joins.
Translator
People in the Thread follow the conversation and the work in their own language.
Merged Reality
Show the Next Move
When an annotation is not enough, the expert puts their hands into the live view.
Point
Point at the part in the live view — this bolt, this hose — not in a separate drawing.
Demonstrate
Turn and show the next move on the equipment itself, in the live view — not a diagram the person at the job site has to translate.
Vision Pro
Spatial computing for how your team works.
On Vision Pro, the Help Thread gives your team room for the live view, images, and documents. Merged Reality brings the expert's hands to the equipment, and Logitech Muse captures measurements that stay with the Help Thread.
Windows in the room. The Help Thread, an image, a live view — each in its own window. Docs pop out beside your team's live view.
Merged Reality. The expert puts their hands on the equipment. Point, then make the next move on the equipment.
Measure. With Logitech Muse, your team captures distance in the room, and the reading stays in the Help Thread.
Show us how your team works.
We will show you how Help Lightning fits into your existing workflow.