May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
Help Lightning Blog
May 9, 2022
Learn How To Reduce Truck Roll Costs In Field Service
Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll...
Read More about Learn How To Reduce Truck Roll Costs In Field Service
May 4, 2022
Help Lightning’s customized solution and strategic planning team will build a scorecard and ROI model that highlights actual sustainability results by tracking miles-not-driven because of our world-class technology.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
April 1, 2022
What Your Company Needs to Know About Right to Repair
Right to repair enables consumers to fix the products they own as needed without penalty.
Read More about What Your Company Needs to Know About Right to Repair
March 22, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
Read More about Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
March 17, 2022
How Right to Repair Leads to New Revenue Streams
OEMs can leverage Help Lightning as a value-add to service packages and deliver a high-quality customer experience that boosts satisfaction and retention.
Read More about How Right to Repair Leads to New Revenue Streams
March 17, 2022
Spatial computing is the technology that will make the computer’s user interface a seamless part of the three-dimensional world in which we live, work, and play.
March 7, 2022
How Help Lightning AR/VR Supports the Right to Repair
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.
Read More about How Help Lightning AR/VR Supports the Right to Repair