April 1, 2022
What Your Company Needs to Know About Right to Repair
Right to repair enables consumers to fix the products they own as needed without penalty.
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Help Lightning Blog
March 22, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
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March 17, 2022
How Right to Repair Leads to New Revenue Streams
OEMs can leverage Help Lightning as a value-add to service packages and deliver a high-quality customer experience that boosts satisfaction and retention.
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March 17, 2022
Spatial computing is the technology that will make the computer’s user interface a seamless part of the three-dimensional world in which we live, work, and play.
March 7, 2022
How Help Lightning AR/VR Supports the Right to Repair
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.
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March 2, 2022
How Augmented Reality Simplifies Your Repairs and Maintenance
Technicians in service fields are tapping into AR (usually via smart glasses or on mobile) to enhance service in some fascinating ways.
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March 1, 2022
AR Is Coming To a Supermarket Near You
The augmented shopping experience has parallels in many aspects of commercial life, not just in retail.
February 21, 2022
How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
Dan Turner is Global Service Business Manager at Oxford Nano, and he shares how the company has been using Help Lightning to meet core business objectives.
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February 3, 2022
We Asked Our Customers for an Honest Rating. Here’s What They Said.
In this article, we share both our Net Promoter Score (NPS) and results from our Customer Satisfaction Survey.
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