October 21, 2021
Digital Transformation Strategy: Why Companies Fail
Maintaining a competitive edge in today’s tech-enabled world can come down to whether your company embraces a digital transformation strategy. Not only that, being an early adopter of game-changing technology can ultimately be the competitive...
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October 19, 2021
Using Help Lightning To Improve Field Tech Support
The question of how to improve field tech support is not just a question of better internal operations. It’s also a question of customer service, logistics, employee satisfaction, and revenue growth. As such, it’s a...
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October 14, 2021
Global Cleaning Technologies Company Diversey Leverages Help Lightning to Overcome Service Barriers
With a reputation as an industry pioneer, cleaning technologies company Diversey is committed to innovations that best serve their customers. As a global leader of smart, sustainable solutions for cleaning and hygiene in both B2B...
October 12, 2021
Live Remote Assistance With Augmented Reality: What Does The Future Hold?
You may already be familiar with the concept of augmented reality if you’ve recently used Zoom’s immersive single virtual room feature. Today, we’re going to be reviewing the idea of live remote assistance with augmented reality.
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October 7, 2021
How Strategic Planning Around Use Of Technology Supports ROI Across Your Organization
Read this post to further develop a company-wide competency in the adoption and utilization of technology like remote visual support software while tying investments to outcomes. Develop a company-wide competency for using Help Lightning to...
October 5, 2021
3 Augmented Reality Experiences That Will Disrupt Industries
Increasingly, consumers are either actively seeking out augmented reality experiences (thanks to all the benefits and conveniences they offer), or they are unknowingly partaking in an experience which they will later come to call augmented...
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September 29, 2021
When COVID-19 shut down international borders, Frontmatec was able to provide remote video support to their global customer base. Thanks, in part, to Help Lightning. Many manufacturing companies that provide onsite support found themselves challenged...
September 28, 2021
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of...
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September 23, 2021
5 Important Call Center KPIs to Measure
The call center KPIs in your business is one way to evaluate how well your company is: 1) serving its customers, and 2) protecting its long-term goals. KPI itself stands for “key performance indicator” and...