September 21, 2021
5 Augmented Reality Companies To Watch
Augmented reality companies encompass incumbents (such as Apple and Microsoft) to more lithe, fast-moving innovators (like Help Lightning) that are seeking to make a sizeable mark on the soon-to-be $50 billion industry. So as AR-backed...
September 16, 2021
Why Building Great Customer Relationships Is Easier With Remote Expert Guidance
If you want to build truly great customer relationships, you must figure out the underlying situational awareness and intentionality that allows them to grow. Managing customer relationships is a difficult task that must be met...
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September 14, 2021
AR-Enabled Technologies In Field Service: Preliminary State Of The Market Report
Written by Michael Israel, COO for the Service Council. Sponsored by Help Lightning. This summary report provides preliminary highlights of the state of the market for AR adoption in Field Service. It also includes an...
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September 10, 2021
How to Implement Cross Functional Collaboration More Effectively in Your Business
Cross functional collaboration is the defining difference between companies that meet expectations and those that exceed them. As your business grows, it’s nearly impossible to keep departments from developing their own systems and idiosyncrasies independent...
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September 9, 2021
3 Augmented Reality Examples To Inspire Your Business
Though the prevalence of augmented reality is on the increase, not every business has examples of AR technology in their business model. Hubspot thinks this is all set to change though: right now, AR presents as...
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September 7, 2021
How To Drive Sales And Loyalty By Improving B2B Customer Experience
Improving the B2B (Business-to-Business) customer experience is often not a priority because it represents a distinct marketing and customer support challenge. Unlike B2C (Business-to-Consumer) businesses, which more easily recognize how they can stoke customer loyalty...
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September 2, 2021
What Is Augmented Reality (AR) And What Are The Benefits For Companies?
Augmented reality, often shortened to simply “AR,” is a term that many are familiar with, but may find it difficult to define in exact terms. That’s why we’re going to dive into exactly what constitutes...
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August 31, 2021
Success Story: Customer Support Strategies Employed By RJ Young
For customers of RJ Young, technology problems need to be resolved as quickly as possible to minimize the impact on business operations. Prior to using Help Lightning, even easy to solve problems required a technician...
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August 26, 2021
Medical Device Company Provides Superior Remote Customer Service
In early 2020, equipment specialist for Fresenius Medical Care North America (FMCNA) Mark Gotschall had a health scare. Severe pain in his legs sent him to the emergency room and it turned out he had...
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