March 2, 2022
How Augmented Reality Simplifies Your Repairs and Maintenance
Technicians in service fields are tapping into AR (usually via smart glasses or on mobile) to enhance service in some fascinating ways.
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March 1, 2022
AR Is Coming To a Supermarket Near You
The augmented shopping experience has parallels in many aspects of commercial life, not just in retail.
February 21, 2022
How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
Dan Turner is Global Service Business Manager at Oxford Nano, and he shares how the company has been using Help Lightning to meet core business objectives.
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February 3, 2022
We Asked Our Customers for an Honest Rating. Here’s What They Said.
In this article, we share both our Net Promoter Score (NPS) and results from our Customer Satisfaction Survey.
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February 1, 2022
Is 2022 the year of the Smart Glasses?
The promise of smart glasses has been the source of buzz in the technology sector for some time. We have seen excitement over various products, starting prominently with the introduction of Google Glass in 2012. Since then,...
January 11, 2022
Augmented Reality Software for Smart Glasses – Your Remote Eye
One of the most compelling applications of augmented reality is the area of field service where enterprises lose billions of dollars a year due to machine downtime and machine failures.
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December 30, 2021
How BUNN Turned Field Service into a Profit Center Using Help Lightning
Striving to build out their service business as a profit center, BUNN turned to Help Lightning to implement AR-enabled remote visual assistance technology.
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December 16, 2021
Collaborate From Anywhere: How Siemens Healthineers Uses AR-Enabled Remote Assistance
With a need to collaborate from anywhere and with more than 2,000 agents in over 25 countries, Siemens Healthineers sought out an AR-enabled remote assistance tool that would enable their service experts to connect with field agents and customers.
December 2, 2021
Expand Knowledge Transfer Capability: Unisys Finds Success With Help Lightning
Expert level, high touch customer support is a core value for global digital services provider Unisys. This is to expand knowledge transfer capability for the company. A subject matter expert, however, was not always available...
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