November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time...
November 18, 2021
AR-Enabled Visual Support Technology: State of the Market, November 2021
This fall, we teamed up with The Service Council to combine benchmark research, new primary research and a few smart minds to create the industry’s first State of the Market report for AR-Enabled Visual Support...
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November 16, 2021
Remote IT Support Services To Consider
Over the course of the last year, remote IT support services have become more than just a “nice to have”. It’s an essential component of any business looking to keep customers happy, support employees, and...
November 11, 2021
UST Leverages Help Lightning to Reduce Technician Training Time
Ready to reduce technician training time? Staffing shortages are a common problem for companies throughout the world, compounded by the “great resignation” spurred on by COVID-19. Over the last decade, experienced employees are aging out...
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November 9, 2021
Help Lightning Acquires Fieldbit To Expand Capabilities, Increase Customer Value
Today, we are excited to announced our acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert-led and self-help solutioning.
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November 4, 2021
Remote Guidance Device: Technology that Improves Productivity Across The Enterprise
We’ll be the first to admit that use cases for Help Lightning as a remote guidance device might not be initially obvious in business units like human resources and finance. It is, after all, a...
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November 2, 2021
Immediately Improve Real Time Technical Support
Investigating how to offer, or ways to improve, real time technical support is not only an excellent way to bump customer satisfaction levels (while simultaneously mitigating churn), but also differentiate your business for the right...
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October 28, 2021
Maximize Service Revenue Using Remote Visual Assistance Technology
Recently, the Blumberg Advisory Group partnered with Help Lightning to tackle an important topic in the world of service: the need to maximize service revenue. Learn how service organizations can serve customers and improve their...
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October 26, 2021
3 Call Center Best Practices To Follow
When it comes to reducing customer churn, improving CSAT scores, and encouraging repeat purchases from your best clients, abiding by these call center best practices are key. This is because, though there are multiple stages...