February 1, 2022
Is 2022 the year of the Smart Glasses?
The promise of smart glasses has been the source of buzz in the technology sector for some time. We have seen excitement over various products, starting prominently with the introduction of Google Glass in 2012. Since then,...
January 11, 2022
Augmented Reality Software for Smart Glasses – Your Remote Eye
One of the most compelling applications of augmented reality is the area of field service where enterprises lose billions of dollars a year due to machine downtime and machine failures.
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December 30, 2021
How BUNN Turned Field Service into a Profit Center Using Help Lightning
Striving to build out their service business as a profit center, BUNN turned to Help Lightning to implement AR-enabled remote visual assistance technology.
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December 16, 2021
Collaborate From Anywhere: How Siemens Healthineers Uses AR-Enabled Remote Assistance
With a need to collaborate from anywhere and with more than 2,000 agents in over 25 countries, Siemens Healthineers sought out an AR-enabled remote assistance tool that would enable their service experts to connect with field agents and customers.
December 2, 2021
Expand Knowledge Transfer Capability: Unisys Finds Success With Help Lightning
Expert level, high touch customer support is a core value for global digital services provider Unisys. This is to expand knowledge transfer capability for the company. A subject matter expert, however, was not always available...
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November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time...
November 18, 2021
AR-Enabled Visual Support Technology: State of the Market, November 2021
This fall, we teamed up with The Service Council to combine benchmark research, new primary research and a few smart minds to create the industry’s first State of the Market report for AR-Enabled Visual Support...
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November 16, 2021
Remote IT Support Services To Consider
Over the course of the last year, remote IT support services have become more than just a “nice to have”. It’s an essential component of any business looking to keep customers happy, support employees, and...
November 11, 2021
UST Leverages Help Lightning to Reduce Technician Training Time
Ready to reduce technician training time? Staffing shortages are a common problem for companies throughout the world, compounded by the “great resignation” spurred on by COVID-19. Over the last decade, experienced employees are aging out...
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