Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of...
The call center KPIs in your business is one way to evaluate how well your company is: 1) serving its customers, and 2) protecting its long-term goals. KPI itself stands for “key performance indicator” and...
Augmented reality companies encompass incumbents (such as Apple and Microsoft) to more lithe, fast-moving innovators (like Help Lightning) that are seeking to make a sizeable mark on the soon-to-be $50 billion industry. So as AR-backed...
If you want to build truly great customer relationships, you must figure out the underlying situational awareness and intentionality that allows them to grow. Managing customer relationships is a difficult task that must be met...
Written by Michael Israel, COO for the Service Council. Sponsored by Help Lightning. This summary report provides preliminary highlights of the state of the market for AR adoption in Field Service. It also includes an...
Cross functional collaboration is the defining difference between companies that meet expectations and those that exceed them. As your business grows, it’s nearly impossible to keep departments from developing their own systems and idiosyncrasies independent...
Though the prevalence of augmented reality is on the increase, not every business has examples of AR technology in their business model. Hubspot thinks this is all set to change though: right now, AR presents as...
Improving the B2B (Business-to-Business) customer experience is often not a priority because it represents a distinct marketing and customer support challenge. Unlike B2C (Business-to-Consumer) businesses, which more easily recognize how they can stoke customer loyalty...
Augmented reality, often shortened to simply “AR,” is a term that many are familiar with, but may find it difficult to define in exact terms. That’s why we’re going to dive into exactly what constitutes...