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Help Lightning for Call Centers
Help Lightning for Field Service
Help Lightning for Manufacturing
Help Lightning Fieldbit
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Medical & Scientific Equipment
Telecommunications
Manufacturing
Distribution & Logistics
Office Equipment
Energy & Utilities
Food & Beverage Equipment
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FieldBit
Solutions
SOLUTIONS
Solutions Overview
Effectively collaborate, solve problems and maintain critical equipment uptime
Help Lightning for Field Service
Maintenance and repair for complex equipment
Help Lightning for Manufacturing
Improve safety, problem resolution, and operational efficiency
Help Lightning for Call Centers
Fast and efficient support for customer success
2022-23 Remote Visual Assistance Buyer’s Guide
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Industries
INDUSTRIES
SUCCESS STORIES
Medical & Scientific Equipment
Guarantee uptime and support for critical equipment
Telecommunications
Ensure customer installation and service success
Manufacturing
Supporting Manufacturing, distribution and service success
Distribution & Logistics
Supporting the flow and supply of critical goods
Office Equipment
Maintaining productivity for companies and teams
Energy & Utilities
Reduce the impact of outages and equipment downtime
Food & Beverage Equipment
Keep operations running smoothly, maintain happy customers
A CASE STUDY
Turn field service into a profit center with remote assistance from Help Lightning.
Read Case Study
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TOPICS of INTEREST
Customer Satisfaction
Read by Topic:
Augmented Reality
Call Centers
Customer Retention
Customer Satisfaction
Distribution & Logistics
Energy & Utilities
Field Service
Industrial Equipment
Manufacturing
Medical & Scientific Equipment
Other
Remote Assistance Use Cases
Smart Glasses
Strategic Planning & ROI
Technical Support
Telecommunications
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Jul 12, 2022
|
Customer Retention
,
Customer Satisfaction
Read Blog Post
How Customer Self Service Reduces Field Operating Costs
Jun 20, 2022
|
Augmented Reality
,
Customer Retention
,
Customer Satisfaction
,
Strategic Planning & ROI
Read Blog Post
How Remote Visual Assistance Enables Customer Self Service
Jun 2, 2022
|
Augmented Reality
,
Call Centers
,
Customer Retention
,
Customer Satisfaction
Read Blog Post
Remote Guidance Device: Technology that Improves Productivity Across The Enterprise
Nov 4, 2021
|
Customer Satisfaction
Read Blog Post
Why Building Great Customer Relationships Is Easier With Remote Expert Guidance
Sep 16, 2021
|
Customer Satisfaction
Read Blog Post
How To Drive Sales And Loyalty By Improving B2B Customer Experience
Sep 7, 2021
|
Customer Satisfaction
Read Blog Post
How Your Company Can Increase CSAT Scores and NPS Scores
Aug 24, 2021
|
Customer Satisfaction
Read Blog Post
Customer Support Software For Remote Assistance
May 18, 2021
|
Customer Satisfaction
Read Blog Post
Could You and Your Customers Benefit From Remote First Service? Checklist And Facts To Consider
May 14, 2021
|
Customer Satisfaction
Read Blog Post
Evolution of Customer Support Automation And The Move To Remote First Service
Apr 6, 2021
|
Customer Satisfaction
Read Blog Post
Why Your Team Should Promote the Benefits of Remote Expertise Technology to Customers
Jan 26, 2021
|
Customer Satisfaction
Read Blog Post
