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Solutions Overview
Effectively collaborate, solve problems and maintain critical equipment uptime
AI Speed-Assist
A suite of innovative tools designed to enhance remote support & collaboration
Help Lightning for Field Service
Maintenance and repair for complex equipment
Help Lightning for Manufacturing
Improve safety, problem resolution, and operational efficiency
Help Lightning for Call Centers
Fast and efficient support for customer success
2025 Enterprise Remote Visual Guidance Software Buyer’s Guide
AI EDITION
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Industries
INDUSTRIES
Medical & Scientific Equipment
Guarantee uptime and support for critical equipment
Telecommunications
Ensure customer installation and service success
Manufacturing
Supporting Manufacturing, distribution and service success
Distribution & Logistics
Supporting the flow and supply of critical goods
Office Equipment
Maintaining productivity for companies and teams
Energy & Utilities
Reduce the impact of outages and equipment downtime
Food & Beverage Equipment
Keep operations running smoothly, maintain happy customers
Introduction to Remote Visual Guidance
From reduced truck rolls and lower costs, to better utilization of precious resources... not to mention a vastly improved customer experience, remote visual guidance delivers real value almost instantaneously.
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Why Us
WHY US
Enterprise-wide impact for more revenue, greater efficiency, maximum uptime, and happier customers.
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TOPICS of INTEREST
Customer Retention
Read by Topic:
Augmented Reality
Call Centers
Customer Retention
Customer Satisfaction
Distribution & Logistics
Energy & Utilities
Field Service
Industrial Equipment
Manufacturing
Medical & Scientific Equipment
Other
Remote Assistance Use Cases
Smart Glasses
Strategic Planning & ROI
Technical Support
Telecommunications
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Jul 12, 2022
|
Customer Retention
,
Customer Satisfaction
Read Blog Post
How Customer Self Service Reduces Field Operating Costs
Jun 20, 2022
|
Augmented Reality
,
Customer Retention
,
Customer Satisfaction
,
Strategic Planning & ROI
Read Blog Post
How Remote Visual Assistance Enables Customer Self Service
Jun 2, 2022
|
Augmented Reality
,
Call Centers
,
Customer Retention
,
Customer Satisfaction
Read Blog Post
How Right to Repair Leads to New Revenue Streams
Mar 17, 2022
|
Customer Retention
,
Remote Assistance Use Cases
Read Blog Post
Success Story: Customer Support Strategies Employed By RJ Young
Aug 31, 2021
|
Customer Retention
Read Blog Post
5 Ways To Improve Customer Retention Rates
Aug 5, 2021
|
Customer Retention
Read Blog Post
3 Fool-Proof Ways To Reduce Customer Churn
Jul 14, 2021
|
Customer Retention
Read Blog Post
Reduce AHT With AR Enabled Video Communications
Jun 29, 2021
|
Customer Retention
Read Blog Post
