Professionals who make their living in the custom integration business have been watching a slow train headed their way for years: an insufficient supply of skilled programmers, technicians, and installers has constrained their ability to meet market demand and to therefore achieve growth in line with the pace that demand could support.
The Remote Expertise segment of the Augmented Reality market performed extremely well in 2019 in two big segments: technical support and field service. The idea of remote expertise is simple. You have a problem and need help. The expert who can help you solve the problem is somewhere else.
The findings from Strategies For Growth℠'s 2020 Remote Expertise Benchmark Survey clearly identifies that organizations are driving to incorporate Remote Expertise capabilities into their field service operations.
Unisys is enabling their field service technicians with a powerful remote assistance tool and positively impacting everyday Field Service challenges.
Learn 5 Tried and True Tips for Adopting Remote Assistance and hear how companies like Otis Elevator, Becton Dickinson, Ricoh, Siemens Healthineers, Boston Scientific and others have adopted and utilized this innovative technology to significantly reduce costs and improve operational efficiency.
Merged Reality is changing the way service is delivered to customers. By applying this advanced technology to field service operations, businesses both large and small can improve customer service, financial performance and market relevance.
Learn how to improve your customer experience by adding Merged Reality to your service offerings. Your customers are one touch away from having your expert virtually standing with them and walking them through the most complex problems.