Skip to Content


Three blue stripes

Enhancing Customer Experience with Merged Reality

Learn how to improve your customer experience by adding Merged Reality to your service offerings. Your customers are one touch away from having your expert virtually standing with them and walking them through the most complex problems.

Greg Wilson has over 20 years experience in Field Service at Cincinnati Inc. He has served as a Technical Specialist & Service Representative. Servicing Press Brakes, Shear & Stamping presses as well as Managing Laser & Press brake Technical Support. Greg is currently Director of Service overseeing 3 Service Departments servicing Lasers, Small and Large scale 3D printers, Powdered Metal Compacting, Press Brakes, Shears and Stamping presses. Greg has spearheaded several initiatives spearhead design improvements on the 6XLT and many other small innovations or design improvements.

Enhancing Customer Experience with Merged Reality

Topic: Enhancing Customer Experience with Merged Reality
Duration: 28 min
Hosted By: Greg Wilson, Director of Service, Cincinnati Inc


iPad frame

Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.


Request a product demonstration from one of our experts.

Request Demo


We’d like to understand your needs and provide a value analysis.

Value Analysis