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Innovation in Service Delivery

Learn about RICOH’s innovation journey to include ideation, internal buy-in, customer impact, strategic partnerships, and measurements of success.

Edward Krzysik is responsible for the growth and expansion of RICOH’s SmartHands program. RICOH’s SmartHands solution combines the technical skills of field technicians (SmartHands Tech’s) with experts at the Centers of Excellence to deliver exceptional customer service. Edward Krzysik has been with RICOH since 2004 and has held several leadership roles including Area Director, Region Director of Operations and Director of Service Programs.


Topic: Innovation in Service Delivery
Duration: 45 min
Hosted By: Edward Krzysik, Director of Service Programs, RICOH


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