Evans Manolis, Senior Consultant, works with customers to ensure their Merged Reality initiative is successful, teaching Best Practices in Merged Reality adoption and Change Management. Evans has over 25 years experience in the service marketplace and has worked with some of the world’s largest service organizations, helping them reduce costs, increase operational efficiency and productivity, grow service revenues and deliver better customer experiences. Evans holds a B.A. degree in Psychology from the University of New Hampshire and is a frequent speaker at service meetings and conferences.