There’s little doubt that AR can provide significant benefits for field service operations. When a company expert can successfully pilot an FSE through a complex repair, while simultaneously training that FSE on the repair process so he/she can do it correctly and quickly the next time, that’s a huge benefit for the FSE, the service company, and most importantly, the customer. But AR is not just for FSEs exclusively. AR can empower and strengthen customer self-service as well. It can guide customers themselves through a repair process, solving a problem without the need to dispatch a technician.
Join us to learn about the state of the market in AR adoption and trends. Hear what actual AR users reported through the recent Service Council research survey:
- Nearly 80% have seen reductions in problem resolution times
- 2/3rds report better-quality FSE training
- 3-in-4 cite greater remote problem resolution and fewer dispatches