Success Story: Siemens Healthineers
Siemens Healithneers chose Help Lightning to provide a cost-effective, intuitive, mobile-first solution for the company’s thousands of service experts to collaborate with…
On-boarding New Hires Using Remote Assistance
Yesterday’s product experts are planning their retirement. Hiring their replacements can cost up to 400% of their annual salary (according to industry analysts.)
How Remote Expertise Is Boosting Efficiencies in Field Service Organizations
Siemens Healthineers has successfully rolled out Help Lightning’s remote expertise solution to more than 2000 agents in 25 countries.
‘The Ricoh Way’—Innovation in Merged Reality Service Delivery
Already a well-known company recognized for its hardware centricity, Ricoh has transitioned into a serviceled business model.
Diversey Overcomes Service Barriers and Builds Customer Relationships with Remote Video Support
In the cleaning technologies industry, customers increasingly look to vendors for quality service and experiences as distinguishing competitive factors.
BUNN Adopts Remote Video Support AR for New Technician Onboarding and Significant Service Network Growth
BUNN turns field service into a profit center with remote assistance from Help Lightning.