Help Lightning Blog
Why Vuforia Chalk Customers Should Switch to Help Lightning’s Remote Visual Guidance

PTC recently announced the end-of-service for Vuforia Chalk—a decision that leaves many businesses searching for a reliable, high-quality alternative for their remote support and collaboration needs. If you’re a Vuforia Chalk customer, this transition presents an opportunity to upgrade to a more advanced, scalable, and feature-rich solution: Help Lightning’s Remote Visual Guidance (RVG).
Help Lightning is the leading provider of Enterprise Remote Visual Guidance (ERVG), offering a powerful, easy-to-use solution that enhances remote assistance, improves customer service, and streamlines field service operations. Here’s why Help Lightning is the best alternative to Vuforia Chalk.
1. Seamless Transition & Easy Adoption
Switching from Vuforia Chalk to Help Lightning is straightforward, thanks to:
✅ No-Hassle Deployment – Help Lightning requires no special hardware or complex setup. It works across iOS, Android, and web browsers for fast and easy adoption.
✅ Intuitive Interface – Just like Vuforia Chalk, Help Lightning offers an intuitive, user-friendly experience. Your team can get up to speed quickly, ensuring a smooth transition with minimal disruption.
✅ Quick Onboarding & Training – With Help Lightning’s responsive customer support and guided onboarding, your team will be operational and recognizing value in no time.
2. Advanced Remote Visual Guidance Features
Help Lightning offers superior remote guidance capabilities that go beyond what Vuforia Chalk provided, including:
🔹 Merging Realities for Enhanced Collaboration – Help Lightning uniquely blends video streams from both participants, allowing experts to “reach into” a remote environment and guide users with hand gestures, annotations, and real-time interaction.
🔹 Persistent Annotations – Unlike many remote assistance tools, Help Lightning’s 3D annotations stay locked in place as users move their devices, ensuring more precise instructions.
🔹 Multi-Participant Sessions – Need multiple experts or team members on a call? Help Lightning supports multi-user collaboration, making complex troubleshooting and training more efficient.
🔹 Low Bandwidth Optimization – Help Lightning works even in low-bandwidth environments, ensuring smooth, uninterrupted support in the field.
3. Enterprise-Grade Security & Compliance
For businesses that rely on remote guidance for sensitive or critical operations, Help Lightning provides robust security features, including:
🔒 End-to-End Encryption – Ensures your remote sessions are private and protected.
🔒 Single Sign-On (SSO) & User Management – Simplifies access control and enhances security for large teams.
🔒 Enterprise-Ready Compliance – Help Lightning adheres to stringent security and compliance standards to support industries like manufacturing, healthcare, and field service.
4. Scalable & Cost-Effective Solution
Unlike Vuforia Chalk, Help Lightning is a long-term, scalable solution trusted by Fortune 500 companies and industry leaders.
📈 Scalability for Large Teams – Help Lightning easily scales to support global teams, making it the perfect fit for growing enterprises.
📈 Data-Driven Insights & Proven Value – Help Lightning’s Value Analytics tracks key performance metrics, measures impact, and demonstrates ROI. Gain visibility into cost savings, efficiency improvements, and customer satisfaction to continuously optimize your remote support operations.
📈 Higher ROI – By reducing travel costs, improving first-time fix rates, and enhancing customer satisfaction, Help Lightning delivers a significant return on investment.
5. Proven Success Across Industries
Many businesses across manufacturing, medical device support, industrial equipment, and field service operations have already adopted Help Lightning’s Remote Visual Guidance to:
✔ Improve first-time fix rates
✔ Reduce onsite visits and operational costs
✔ Enhance training and knowledge transfer
✔ Increase customer satisfaction and retention
Companies that relied on Vuforia Chalk can confidently transition to Help Lightning knowing they are getting a market-leading solution with continued innovation and support.
Make the Switch Today
With Vuforia Chalk being retired, now is the time to transition to a future-proof, enterprise-grade solution for Remote Visual Guidance. Help Lightning provides a seamless, powerful alternative that ensures your team can continue delivering expert support anytime, anywhere.
Ready to upgrade? Contact Help Lightning today to schedule a demo and experience the difference!