Sheba Medical Center in Israel and broadband provider Cox Communications Inc. are among several organizations that have found new uses for augmented reality during the coronavirus pandemic, and they plan to continue using the data-visualization technology beyond the crisis. Help Lightning saw 435% growth in customers using its technology to conduct thousands of calls related to remote assistance between February and April because of the pandemic, said Gary York, chief executive of the company.
“It’s a revolutionary tool,” said Amitai Ziv, director of Sheba Medical Center’s Rehabilitation Hospital and founder of MSR – The Israel Center for Medical Simulation. “We believe we can do a lot with it.”
Augmented reality superimposes digital content, such as 3-D images or visual instructions, onto a user’s view of the real world. This can be done through mobile devices and wearable headsets such as Microsoft Corp.’s HoloLens.
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How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
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