Industrial equipment specialists are in short supply. When a piece of machinery breaks, companies typically have to wait days or weeks to get a technician onsite who can resolve the problem. The result is often financial loss and a loss in productivity. Remote collaboration tools like Help Lightning support quick resolution by connecting equipment specialists with onsite workers to fix problems fast.
Companies utilizing industrial equipment require fast resolution when equipment is broken or not working at optimal levels. They need to meet quotas to support the company’s financial and output objectives. One malfunctioning piece of equipment could have major repercussions, setting timelines behind.
Enterprise collaboration tools provide a merged reality video stream that allows industrial equipment specialists and onsite technicians to work together from anywhere. Both sides of the screen can engage with the screen for a 3D view and very specific troubleshooting instructions. This enables a smooth workflow and faster resolution time.
Remote visual assistance technology allows users to view a merged reality where both sides can engage with the view on the screen. This means customers of industrial suppliers can easily access the support they need in real time, and can have the problem resolved faster than an in-person visit.
The automobile assembly plant was able to resolve their equipment issue using remote collaboration. This resulted in a 24-hour resolution rather than the days or even weeks it could have taken if the supplier had to physically visit the plant.
Various industries, including food & beverage, manufacturing, engineering, construction, and energy benefit from having immediate access to industrial equipment specialists when help is needed. This cuts mean time to repair significantly, and cuts down on resolution time.
Help Lightning’s remote collaboration tools merges two video streams, that of the person onsite and the industrial equipment specialist. Both sides of the screen can engage in a merged virtual reality, making collaboration feel as if it’s in person, whether users are a block away or on another continent.
Remote collaboration tools support several Key Performance Indicators (KPIs) as well as some very positive outcomes. You can also learn about industrial equipment KPI options when using AR.
Interested in learning about more use cases and how other companies are using remote visual assistance? Review our full list of 20 remote assistance use cases. You can also download a shareable PDF of these use cases.
Remote collaboration tools stretch the capabilities of industrial equipment specialists. It allows them to serve customers onsite, from anywhere. Both sides save time and money with reduced travel costs, more efficient use of everyone’s time, and faster resolution times.
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