The current market environment has required new thinking from organizations; business needs to continue despite the difficult circumstances. Now, more than ever, remote assistance with a live video call and augmented reality are key to business continuity.
Case in point: Munters quickly realized the necessity of implementing remote assistance in its operation. Within two weeks, 200 staffers spanning 22 countries were equipped with remote assistance.
Munters had the tools and platforms in place to continue service operations remotely. But Munters recognized the impact the pandemic would have on its customer base. So, they turned to Help Lightning’s remote assistance. Now, they could continue customer support and avoid operational disruptions both in the field and in its manufacturing facilities.
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How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Live Video Call
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to see the best new tech in action? Schedule a free demo here.
